Mr [redacted] : While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect Our installation did, in fact, follow (industry standard) guidelines and proceduresWe clearly laid out what we were going to do before we did itWe then followed through per the work order that you agreed toAnd you were happy when the work was completed As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installationIn fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all Root issues are one of the things our sales people and installers look forFirst, because we understand the problems they can causeSecond, in all honesty, salespeople are motivated to sell as much as they can because they are commission basedInstallers are also compensated if they see a need to sell root barriersHowever, it would not be ethical for us to do any work that was not warrantedThat’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the greenThat kind of thing happens and may be a cause for some of the problems you mentioned in your review To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfairWe do not control acts of nature With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformlyWe have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your greenWe added sand and rolled the green to achieve thisThere were no signs of any problems at that time and you did not mention any to usYou seemed to be very happy with the work we had done for you, and did not express any complaints Mr [redacted] , we do not wish to profit from your misfortuneEven though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard Let us help youFeel free to call me any time to discuss this matterYou have my number [redacted] One Putt Greens and Lawns
Dear Revdex.com: It seems that Ms [redacted] has calmed down and she sent us an apology message, asking that we schedule her whenever possible, which we will be happy to do A copy of her email is attached Do I need to do anything else to get this closed? [redacted] One Putt Greens and Lawns 858-483- ***@oneputtgreens.com
Mr [redacted] : This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some timeHe does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at pm [redacted] ***
***: No, I did not take a guess as to what the amount should be, I wrote the check for $1,because this is the Disputed Amount in the Complaint you filed with the Revdex.comYou filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year***, this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com Respectfully, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowOn Friday, December 23rd, Mr*** of One Putt Greens and Lawns came to my home to see the putting green his company installed The foreman of the installation job did not come; nor have I heard from him. Mr*** was able to see the root damage and settling in the green Additionally, I showed him some of the actual large roots I had removed when I had the 18" root barrier recently installed; one root still had the actual nail from installer still stuck into the root I also showed him numerous photographs, 5x7s and 8x10s showing details of numerous large roots. One photo showed the root just 2.5” below putting surface and another photograph showed that only a base fill of 2.5” was laid directly onto the large root. I showed enlargements of the lawn area before the green was to be installed and that in accordance with the contract that not even 3” (contract minimum) of excavation was performed and that in some areas the base material laid right on top of large roots. Mr*** commented that he couldn’t understand why his workers would do this as if they had recommended the root guard then they would have received additional commissions. My thought is that the excavators were lazy and did not want to have to dig out all the roots I made sure that is clear that if Mr*** does agree to fix the green that it will have to be done properly. I will watch to make sure it is completely removed, dirt and roots properly excavated, dirt properly compacted, base material added and properly compacted, before reinstalling the putting surface Mr*** said I would hear back from him this week. Additionally, I am waiting to receive an estimate from another putting green installer who says he will only fix the green by a complete removal and disposal and installing the green to his standards The other installer said there is no way to reuse the putting turf again as the ends of the fibers have already been bent over. I am hoping to avoid court but since I can prove that the green was not installed in accordance with the contract or installation guidelines and that the sub-contractors were not properly supervised to assure the work was completed properly; that One Putt Greens and Lawns will be held liable for the cost of building the green as contracted correctly even if that cost exceeds the original cost. In other words if I have to go to court it will be for the cost submitted by another provider up to the limits of small claims court, $10, Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an unusual complaint for the
following reasons:
1. I received the One Putt Contract
which read “Approximate
Dates of Commencement AND Completion of Work: Approximate Start Date
_______ & ApproxFinish Date ________
But those lines WERE LEFT BLANK
2. That same contract
requires me to pay hundreds of dollars for a NON-REFUNDABLE Cash Down Payment without showing an intended
start date which in my view is invalid
3. The price quoted on the
One Putt Contract [$2,756.00] was with the stipulation that I (first) pay for a
Tree Stump Removal which I did. That
cost me out of pocket [up front] more than four hundred fifty dollars. ($450.00+)
Because the tree stump was very large, the machine basically turned my
yard [grass & ground cover] into unsightly groudirt
4. My HOA has authority to fine
me if I don’t submit a project completion date to them, soon
5. After I complied with the
stipulation to remove the tree stump, Mr***’s September 8th e-mail
stated: “We will try to start your job
before the end of next week. I will give
you a more precise start date in a few days.”
That was more than two weeks ago with no further communication from him
nor anyone else from his company Although I left messages on their
office phones, cell phones and sent e-mails to *** & ***, I had no response until I contacted
the Revdex.com (Revdex.com)
7. I am aware One Putt probably
profits a great deal more on “other jobs” rather than doing my relatively small
project; however, I believe a reputable company should at least keep their commitment to communicate
with their customer if there is a delay in the projected work schedule and start date
expectation
8. As is stated in my
complaint: MY DESIRED OUTCOME is to receive an approximate start date and an approximate completion date with
which I can fill in the blanks of the contract, submit my Non-Refundable Cash
Deposit and proceed with this project The company's response has not fulfilled that desired outcome
9.
I am looking forward to
One Putt’s installation of a beautiful putting green in my yard as soon as
possible as promised. Hopefully, we can
receive an approximate start date and an approximate completion date soon; so
we can close this important business matter quickly to everyone’s satisfaction
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an unusual complaint for the
following reasons:
1. I received the One Putt Contract
which read “Approximate
Dates of Commencement AND Completion of Work: Approximate Start Date
_______ & ApproxFinish Date ________
But those lines WERE LEFT BLANK
2. That same contract
requires me to pay hundreds of dollars for a NON-REFUNDABLE Cash Down Payment without showing an intended
start date which in my view is invalid
3. The price quoted on the
One Putt Contract [$2,756.00] was with the stipulation that I (first) pay for a
Tree Stump Removal which I did. That
cost me out of pocket [up front] more than four hundred fifty dollars. ($450.00+)
Because the tree stump was very large, the machine basically turned my
yard [grass & ground cover] into unsightly groudirt
4. My HOA has authority to fine
me if I don’t submit a project completion date to them, soon
5. After I complied with the
stipulation to remove the tree stump, Mr***’s September 8th e-mail
stated: “We will try to start your job
before the end of next week. I will give
you a more precise start date in a few days.”
That was more than two weeks ago with no further communication from him
nor anyone else from his company Although I left messages on their
office phones, cell phones and sent e-mails to *** & ***, I had no response until I contacted
the Revdex.com (Revdex.com)
7. I am aware One Putt probably
profits a great deal more on “other jobs” rather than doing my relatively small
project; however, I believe a reputable company should at least keep their commitment to communicate
with their customer if there is a delay in the projected work schedule and start date
expectation
8. As is stated in my
complaint: MY DESIRED OUTCOME is to receive an approximate start date and an approximate completion date with
which I can fill in the blanks of the contract, submit my Non-Refundable Cash
Deposit and proceed with this project The company's response has not fulfilled that desired outcome
9.
I am looking forward to
One Putt’s installation of a beautiful putting green in my yard as soon as
possible as promised. Hopefully, we can
receive an approximate start date and an approximate completion date soon; so
we can close this important business matter quickly to everyone’s satisfaction
Regards,
*** ***
This is an unusual complaint, in that no work has been done, no contract for it has been signed nor has a deposit been received, There is no signed contract yet because Ms*** said she wouldn't sign it until a specific installation date could be written into it The water agency
cash rebates for removing water-hogging natural grass she mentions in her complaint are turning many customers into ardent conservationists and we have been deluged with installation requests from many people, who like her were waiting for the rebate to be approved and now everybody wants it done at the same time On more than one occasion we told Ms*** that we did not have a specific start date yet, that because of increased demand we are working on setting up additional installation crews and would let her know as soon as we can
I will contact her again and try to explain the same thing If she doesn't want to wait and wishes to seek someone else who can accommodate her sense of urgency we will understand that and she is entirely free to do so as she in not committed to us in any binding way
Unfortunately this is one of those situations that when it rains it pours Fortunately other customers who are also waiting have understood the situationIf Ms*** can work with us we look forward to installing a beautiful putting green in her front yard as soon as possible
*** ***
One Putt Greens and Lawns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
BB Complaint response 1-7-2017 Original complaint filed 12-5-2016: Desired Outcome: Total repair of green to include properly packing dirt where pool deck drain was installed and removal of large roots underlying the putting surface and installation of root barrier. I am willing to pay for installation of root barier. The location of large roots under the putting surface is found when installing root barrier and seeing the roots continue under the green. They will have to be followed and removed so that when they decompose the green doesn't settle. The disputed amount of $1500 was based on what your sub-contractor told me he would charge to fix the green. However, I have learned much more about how your sub-contractors failed to follow our contract or industry standards. The ground was not properly excavated, SEVERAL large roots were not removed, they did not use a uniform 4” base material, and they laid the base material right on top of the roots. In discovering the poor installation it is hard to conceive that a $1500 verbal amount from the sub-contractor that installed the green would guarantee proper repair of the green. However in the original complaint as you see it is “total repair of green”. It just now we know as you saw too that there is more needed to properly repair the green. Even when you recently came to my home to see the green you found it hard to believe why your installers wouldn’t follow your installation guidelines. I too am stunned. However, you never supervised them and they didn’t follow the contract minimum of 3” excavation, they didn’t remove large existing roots, and they failed to use a 4” base material. You were paid to install a proper green so it is your responsibility to fix the gross negligence. You can do it now or will I promptly escalate this to small claims court and be sure to bring plenty of proof of the poor installation. As I mentioned before in the certified mailing to your business address that you received yesterday: To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know within 5 days from today if you are willing to fix the green properly and provide me a written statement. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
December 11, 2016 Mr. [redacted] of One Putt Greens and Lawns: I am writing in response to your letter to Revdex.com 12/9/16. I want to first address areas of your response to my initial claim to Revdex.com. 1) You claim One Putt Greens followed industry standard guidelines on installation. I can prove that you did not. You may think you did but actually neither you nor your salesman came to see what your contract installer was doing. 2) I was happy when work was complete but I had no idea I would have sinking and root bulges in just over a year. 3) How do you say: “there was no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation.” Factually and with current proof there is a large Jacaranda 16.5” from the artificial surface you installed. Of course a tree that 55’+ tall and 24 years old has roots. As well there was a White Birch 16.5’ from the green that was also installed in 1992. You can see the trees in photos provided. 4) You also stated: “In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all.” The photo I sent you just prior to base material being installed has gopher barrier installed obscuring the dirt so your statement is inconclusive. I never claimed he installed the green on large visible roots. I claim he failed to properly excavate the exiting soil the minimum of 3” as stated in the contract. 5) You said: “Root issues are one of the things our sales people and installers look for. First because we understand the problems they can cause.” With two large trees near the green don’t you think roots would be an issue? When your contract installer came to my home to look at the problem and I asked him how it could have been prevented. He said that a root barrier should have been installed. I asked him what a root barrier was and why was it NOT installed. He said it was not on the work order. 6) The fact that the root grew one-way and then another or in whatever direction nature chose is irrelevant! I mentioned to you the roots path as on the phone I mentioned that it could be a neighbors’ tree as the neighbor has several large trees along the fence line with the closest less than 6’ from the putting green. What is important is that the 3” diameter root I found going under the green was well established when you installed the green. Why is this fact important? Because your installer failed to excavate the 3” to 6” of original native soil as indicated in the contract between me and One Putt Greens and Lawns. 7) Obviously the entire area of the putting green was not compacted properly. It was extremely obvious where the drain was installed, as it was a line of fresh dirt whereas the other area was sod. The drains are hard plastic and I saw the installer seal each connection. I was adamant on my drains being hard plastic and sealed as I paid a lot for the 4” piping because the 3” drains originally installed in 1992 were filled with roots. Now we will go over photos that prove that One Putt Greens failed to install a proper base for my putting green and excavate the minimum provided in the contract. Follow along the notes for each photo. It is obvious little excavation took place. Photo 1: Before outdoors remodel. Photo 2: Note how far pool installer dug next to sidewalk in preparation for installing 1” pavers. Close to 5” removed and then they packed the dirt. The artificial turf is 1”; compare what your guy excavated. Photo 3: Note the lawn height where the putting green is to be installed. The TOP of the lawn is pretty much level with the sidewalk. The sidewalk will be a constant. The grass has depth that shouldn’t be counted as excavation! Photo 4: Putt Green Prep. Note how the dirt slopes down as it nears the brick but in the forefront the dirt is just slightly below the top of the brick. The dirt is not dug below the brick, which is 2.25” in depth. Photo 5 and 5B: Green 2.5” above sidewalk. Photo 6: Depth of Brick and Paver. These are 1” Pavers installed by pool installer and he dug a uniform depth nearly 5”. The bricks are unique as you can see with the name matching those in the boarder. They are 2.25” thick. Photo 7: Depth of installed artificial putting surface. 8: Just one large root found so far as we only dug on one side of the tree so far. Top of root to top of boarder is 7”. Remember this section of green is raised 6” and the depth of the artificial grass is 1” . Follow the math: Green 2.25 above sidewalk. Green raises 6”. Drop (7”+ 3.75”) 10.75” to root. If excavation was 3” (the minimum in contract) the root would have been found. Your installer failed to evenly excavate the 3” minimum as stated in the contract. Photo 9: Boarder top to high Green is 3.75” 10: Proper Instalation Guidelines: Excavation: 1) The grass prior to installation is fairly even to top of sidewalk. 2) The grass has depth. 3) Your installer did not even remove enough existing dirt to be below the brick boarder, which is only 2.25” in depth. 4) If your installer had removed 3” (including the grass) it would show the dirt prior to base level installation below the brick boarder! The root would have been found. Base material depth: 1) We know the depth of the artificial grass is 1” 2) The top of the artificial grass near the sidewalk is 2.25” above the sidewalk. 3) This makes the base material 1.25” above the top of the brick. 4) One can see the dirt level before base material applied. How far below the brick has the dirt been uniformly excavated? That is the question. When I have it fixed, I will have the repairperson note the depths and take photos. As for now you can see the dirt level prior to base installation and compare that level with the top of the sidewalk. 5) The installer said he added 4” base material. Lets reduce that to 3” just so you see the numbers. 3” base – 1.25 above sidewalk = 1.75 below top of brick. 6) The dirt level is not 1.75” below the top of the brick and certainly not below the bottom of the brick. Mr. [redacted], You can claim you installed correctly, but you were not there and the photos show otherwise. Most importantly is the quick failure of the usable putting green, which is due to your installer not following the contract we signed, and basic installation procedures. It is not a quick fix due to the foundation being improperly installed. I will be getting some estimates soon but it seems to me even the base material needs to be removed and excavation and packing done properly. Dissatisfied Customer, [redacted]
P.S. Revdex.com www site would not allow me to load all 10 photos.
[redacted]:
No, I did not take a guess as to what the amount should be, I wrote the check for $1,500 because this is the Disputed Amount in the Complaint you filed with the Revdex.com. You filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year.
[redacted], this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com.
Respectfully,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
RJD Capital, INC.
DBA: OnePutt Greens and Lawns [redacted]
[redacted]
[redacted] Dear Mr. [redacted], Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards. I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly. I too then had faith that One Putt Greens and Lawns would install my putting green correctly. You sent me a check for $1500 and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $1500 to repair. As you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree. Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green. To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know no later than Friday, January 6th, 2017 if you are willing to fix the green properly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
December 11, 2016 Mr. [redacted] of One Putt Greens and Lawns: I am writing in response to your letter to Revdex.com 12/9/16. I want to first address areas of your response to my initial claim to Revdex.com. 1) You claim One Putt Greens followed industry standard guidelines on installation. I can prove that you did not. You may think you did but actually neither you nor your salesman came to see what your contract installer was doing. 2) I was happy when work was complete but I had no idea I would have sinking and root bulges in just over a year. 3) How do you say: “there was no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation.” Factually and with current proof there is a large Jacaranda 16.5” from the artificial surface you installed. Of course a tree that 55’+ tall and 24 years old has roots. As well there was a White Birch 16.5’ from the green that was also installed in 1992. You can see the trees in photos provided. 4) You also stated: “In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all.” The photo I sent you just prior to base material being installed has gopher barrier installed obscuring the dirt so your statement is inconclusive. I never claimed he installed the green on large visible roots. I claim he failed to properly excavate the exiting soil the minimum of 3” as stated in the contract. 5) You said: “Root issues are one of the things our sales people and installers look for. First because we understand the problems they can cause.” With two large trees near the green don’t you think roots would be an issue? When your contract installer came to my home to look at the problem and I asked him how it could have been prevented. He said that a root barrier should have been installed. I asked him what a root barrier was and why was it NOT installed. He said it was not on the work order. 6) The fact that the root grew one-way and then another or in whatever direction nature chose is irrelevant! I mentioned to you the roots path as on the phone I mentioned that it could be a neighbors’ tree as the neighbor has several large trees along the fence line with the closest less than 6’ from the putting green. What is important is that the 3” diameter root I found going under the green was well established when you installed the green. Why is this fact important? Because your installer failed to excavate the 3” to 6” of original native soil as indicated in the contract between me and One Putt Greens and Lawns. 7) Obviously the entire area of the putting green was not compacted properly. It was extremely obvious where the drain was installed, as it was a line of fresh dirt whereas the other area was sod. The drains are hard plastic and I saw the installer seal each connection. I was adamant on my drains being hard plastic and sealed as I paid a lot for the 4” piping because the 3” drains originally installed in 1992 were filled with roots. Now we will go over photos that prove that One Putt Greens failed to install a proper base for my putting green and excavate the minimum provided in the contract. Follow along the notes for each photo. It is obvious little excavation took place. Photo 1: Before outdoors remodel. Photo 2: Note how far pool installer dug next to sidewalk in preparation for installing 1” pavers. Close to 5” removed and then they packed the dirt. The artificial turf is 1”; compare what your guy excavated. Photo 3: Note the lawn height where the putting green is to be installed. The TOP of the lawn is pretty much level with the sidewalk. The sidewalk will be a constant. The grass has depth that shouldn’t be counted as excavation! Photo 4: Putt Green Prep. Note how the dirt slopes down as it nears the brick but in the forefront the dirt is just slightly below the top of the brick. The dirt is not dug below the brick, which is 2.25” in depth. Photo 5 and 5B: Green 2.5” above sidewalk. Photo 6: Depth of Brick and Paver. These are 1” Pavers installed by pool installer and he dug a uniform depth nearly 5”. The bricks are unique as you can see with the name matching those in the boarder. They are 2.25” thick. Photo 7: Depth of installed artificial putting surface. 8: Just one large root found so far as we only dug on one side of the tree so far. Top of root to top of boarder is 7”. Remember this section of green is raised 6” and the depth of the artificial grass is 1” . Follow the math: Green 2.25 above sidewalk. Green raises 6”. Drop (7”+ 3.75”) 10.75” to root. If excavation was 3” (the minimum in contract) the root would have been found. Your installer failed to evenly excavate the 3” minimum as stated in the contract. Photo 9: Boarder top to high Green is 3.75” 10: Proper Instalation Guidelines: Excavation: 1) The grass prior to installation is fairly even to top of sidewalk. 2) The grass has depth. 3) Your installer did not even remove enough existing dirt to be below the brick boarder, which is only 2.25” in depth. 4) If your installer had removed 3” (including the grass) it would show the dirt prior to base level installation below the brick boarder! The root would have been found. Base material depth: 1) We know the depth of the artificial grass is 1” 2) The top of the artificial grass near the sidewalk is 2.25” above the sidewalk. 3) This makes the base material 1.25” above the top of the brick. 4) One can see the dirt level before base material applied. How far below the brick has the dirt been uniformly excavated? That is the question. When I have it fixed, I will have the repairperson note the depths and take photos. As for now you can see the dirt level prior to base installation and compare that level with the top of the sidewalk. 5) The installer said he added 4” base material. Lets reduce that to 3” just so you see the numbers. 3” base – 1.25 above sidewalk = 1.75 below top of brick. 6) The dirt level is not 1.75” below the top of the brick and certainly not below the bottom of the brick. Mr. [redacted], You can claim you installed correctly, but you were not there and the photos show otherwise. Most importantly is the quick failure of the usable putting green, which is due to your installer not following the contract we signed, and basic installation procedures. It is not a quick fix due to the foundation being improperly installed. I will be getting some estimates soon but it seems to me even the base material needs to be removed and excavation and packing done properly. Dissatisfied Customer, [redacted]
P.S. Revdex.com www site would not allow me to load all 10 photos.
Mr. [redacted]:
font-family: "Times New Roman", serif;"> While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect. Our installation did, in fact, follow normal (industry standard) guidelines and procedures. We clearly laid out what we were going to do before we did it. We then followed through per the work order that you agreed to. And you were happy when the work was completed. As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation. In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all. Root issues are one of the things our sales people and installers look for. First, because we understand the problems they can cause. Second, in all honesty, salespeople are motivated to sell as much as they can because they are commission based. Installers are also compensated if they see a need to sell root barriers. However, it would not be ethical for us to do any work that was not warranted. That’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time. I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the green. That kind of thing happens and may be a cause for some of the problems you mentioned in your review. To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfair. We do not control acts of nature. With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformly. We have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them. I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your green. We added sand and rolled the green to achieve this. There were no signs of any problems at that time and you did not mention any to us. You seemed to be very happy with the work we had done for you, and did not express any complaints. Mr. [redacted], we do not wish to profit from your misfortune. Even though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused. I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard. Let us help you. Feel free to call me any time to discuss this matter. You have my number. [redacted] One Putt Greens and Lawns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
RJD Capital, INC.DBA: OnePutt Greens and Lawns [redacted]
[redacted]
[redacted] Dear Mr. [redacted], Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards. I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly. I too then had faith that One Putt Greens and Lawns would install my putting green correctly. You sent me a check for $1500 and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $1500 to repair. As you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree. Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green. To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know no later than Friday, January 6th, 2017 if you are willing to fix the green properly.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hello:We are One Putt Greens ad Lawns, ID#[redacted]. As last reported about this complaint, I arranged a meeting with Mr. [redacted], the complainant, for last Friday December 23. Following this meeting I decided it was in everyone's best interest not to litigate this issue and yesterday, December 29 I mailed to Mr. [redacted] a check for $1,500, the amount stated in his complaint.I attempted to file this report as a new reply to the complaint using the link provided in your last communication to me , but your system would not allow posting another response. I also logged in directly to your website and signed in looking for this complaint so I could add this information, but it said there were no reviews and no activity in the last 30 days. I am writing to you as I am not sure what to do next.Thank you,[redacted]
[redacted]:No, I did not take a guess as to what the amount should be, I wrote the check for $1,500 because this is the Disputed Amount in the Complaint you filed with the Revdex.com. You filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year.[redacted], this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com. Respectfully,[redacted]
This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some time. He does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at 2 pm.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On Friday, December 23rd, Mr. [redacted] of One Putt Greens and Lawns came to my home to see the putting green his company installed. The foreman of the installation job did not come; nor have I heard from him. Mr. [redacted] was able to see the root damage and settling in the green. Additionally, I showed him some of the actual large roots I had removed when I had the 18" root barrier recently installed; one root still had the actual nail from installer still stuck into the root. I also showed him numerous photographs, 5x7s and 8x10s showing details of numerous large roots. One photo showed the root just 2.5” below putting surface and another photograph showed that only a base fill of 2.5” was laid directly onto the large root. I showed enlargements of the lawn area before the green was to be installed and that in accordance with the contract that not even 3” (contract minimum) of excavation was performed and that in some areas the base material laid right on top of large roots. Mr. [redacted] commented that he couldn’t understand why his workers would do this as if they had recommended the root guard then they would have received additional commissions. My thought is that the excavators were lazy and did not want to have to dig out all the roots. I made sure that is clear that if Mr. [redacted] does agree to fix the green that it will have to be done properly. I will watch to make sure it is completely removed, dirt and roots properly excavated, dirt properly compacted, base material added and properly compacted, before reinstalling the putting surface. Mr. [redacted] said I would hear back from him this week. Additionally, I am waiting to receive an estimate from another putting green installer who says he will only fix the green by a complete removal and disposal and installing the green to his standards. The other installer said there is no way to reuse the putting turf again as the ends of the fibers have already been bent over. I am hoping to avoid court but since I can prove that the green was not installed in accordance with the contract or normal installation guidelines and that the sub-contractors were not properly supervised to assure the work was completed properly; that One Putt Greens and Lawns will be held liable for the cost of building the green as contracted correctly even if that cost exceeds the original cost. In other words if I have to go to court it will be for the cost submitted by another provider up to the limits of small claims court, $10,000. Regards,
[redacted]
Mr. [redacted]: While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect. Our installation did, in fact, follow normal (industry standard) guidelines and procedures. We clearly laid out what we were going to do...
before we did it. We then followed through per the work order that you agreed to. And you were happy when the work was completed. As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation. In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all. Root issues are one of the things our sales people and installers look for. First, because we understand the problems they can cause. Second, in all honesty, salespeople are motivated to sell as much as they can because they are commission based. Installers are also compensated if they see a need to sell root barriers. However, it would not be ethical for us to do any work that was not warranted. That’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time. I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the green. That kind of thing happens and may be a cause for some of the problems you mentioned in your review. To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfair. We do not control acts of nature. With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformly. We have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them. I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your green. We added sand and rolled the green to achieve this. There were no signs of any problems at that time and you did not mention any to us. You seemed to be very happy with the work we had done for you, and did not express any complaints. Mr. [redacted], we do not wish to profit from your misfortune. Even though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused. I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard. Let us help you. Feel free to call me any time to discuss this matter. You have my number. [redacted] One Putt Greens and Lawns
Mr [redacted] : While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect Our installation did, in fact, follow (industry standard) guidelines and proceduresWe clearly laid out what we were going to do before we did itWe then followed through per the work order that you agreed toAnd you were happy when the work was completed As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installationIn fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all Root issues are one of the things our sales people and installers look forFirst, because we understand the problems they can causeSecond, in all honesty, salespeople are motivated to sell as much as they can because they are commission basedInstallers are also compensated if they see a need to sell root barriersHowever, it would not be ethical for us to do any work that was not warrantedThat’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the greenThat kind of thing happens and may be a cause for some of the problems you mentioned in your review To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfairWe do not control acts of nature With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformlyWe have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your greenWe added sand and rolled the green to achieve thisThere were no signs of any problems at that time and you did not mention any to usYou seemed to be very happy with the work we had done for you, and did not express any complaints Mr [redacted] , we do not wish to profit from your misfortuneEven though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard Let us help youFeel free to call me any time to discuss this matterYou have my number [redacted] One Putt Greens and Lawns
Dear Revdex.com: It seems that Ms [redacted] has calmed down and she sent us an apology message, asking that we schedule her whenever possible, which we will be happy to do A copy of her email is attached Do I need to do anything else to get this closed? [redacted] One Putt Greens and Lawns 858-483- ***@oneputtgreens.com
Mr [redacted] : This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some timeHe does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at pm [redacted] ***
***: No, I did not take a guess as to what the amount should be, I wrote the check for $1,because this is the Disputed Amount in the Complaint you filed with the Revdex.comYou filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year***, this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com Respectfully, [redacted] ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowOn Friday, December 23rd, Mr*** of One Putt Greens and Lawns came to my home to see the putting green his company installed The foreman of the installation job did not come; nor have I heard from him. Mr*** was able to see the root damage and settling in the green Additionally, I showed him some of the actual large roots I had removed when I had the 18" root barrier recently installed; one root still had the actual nail from installer still stuck into the root I also showed him numerous photographs, 5x7s and 8x10s showing details of numerous large roots. One photo showed the root just 2.5” below putting surface and another photograph showed that only a base fill of 2.5” was laid directly onto the large root. I showed enlargements of the lawn area before the green was to be installed and that in accordance with the contract that not even 3” (contract minimum) of excavation was performed and that in some areas the base material laid right on top of large roots. Mr*** commented that he couldn’t understand why his workers would do this as if they had recommended the root guard then they would have received additional commissions. My thought is that the excavators were lazy and did not want to have to dig out all the roots I made sure that is clear that if Mr*** does agree to fix the green that it will have to be done properly. I will watch to make sure it is completely removed, dirt and roots properly excavated, dirt properly compacted, base material added and properly compacted, before reinstalling the putting surface Mr*** said I would hear back from him this week. Additionally, I am waiting to receive an estimate from another putting green installer who says he will only fix the green by a complete removal and disposal and installing the green to his standards The other installer said there is no way to reuse the putting turf again as the ends of the fibers have already been bent over. I am hoping to avoid court but since I can prove that the green was not installed in accordance with the contract or installation guidelines and that the sub-contractors were not properly supervised to assure the work was completed properly; that One Putt Greens and Lawns will be held liable for the cost of building the green as contracted correctly even if that cost exceeds the original cost. In other words if I have to go to court it will be for the cost submitted by another provider up to the limits of small claims court, $10, Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an unusual complaint for the
following reasons:
1. I received the One Putt Contract
which read “Approximate
Dates of Commencement AND Completion of Work: Approximate Start Date
_______ & ApproxFinish Date ________
But those lines WERE LEFT BLANK
2. That same contract
requires me to pay hundreds of dollars for a NON-REFUNDABLE Cash Down Payment without showing an intended
start date which in my view is invalid
3. The price quoted on the
One Putt Contract [$2,756.00] was with the stipulation that I (first) pay for a
Tree Stump Removal which I did. That
cost me out of pocket [up front] more than four hundred fifty dollars. ($450.00+)
Because the tree stump was very large, the machine basically turned my
yard [grass & ground cover] into unsightly groudirt
4. My HOA has authority to fine
me if I don’t submit a project completion date to them, soon
5. After I complied with the
stipulation to remove the tree stump, Mr***’s September 8th e-mail
stated: “We will try to start your job
before the end of next week. I will give
you a more precise start date in a few days.”
That was more than two weeks ago with no further communication from him
nor anyone else from his company Although I left messages on their
office phones, cell phones and sent e-mails to *** & ***, I had no response until I contacted
the Revdex.com (Revdex.com)
7. I am aware One Putt probably
profits a great deal more on “other jobs” rather than doing my relatively small
project; however, I believe a reputable company should at least keep their commitment to communicate
with their customer if there is a delay in the projected work schedule and start date
expectation
8. As is stated in my
complaint: MY DESIRED OUTCOME is to receive an approximate start date and an approximate completion date with
which I can fill in the blanks of the contract, submit my Non-Refundable Cash
Deposit and proceed with this project The company's response has not fulfilled that desired outcome
9.
I am looking forward to
One Putt’s installation of a beautiful putting green in my yard as soon as
possible as promised. Hopefully, we can
receive an approximate start date and an approximate completion date soon; so
we can close this important business matter quickly to everyone’s satisfaction
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an unusual complaint for the
following reasons:
1. I received the One Putt Contract
which read “Approximate
Dates of Commencement AND Completion of Work: Approximate Start Date
_______ & ApproxFinish Date ________
But those lines WERE LEFT BLANK
2. That same contract
requires me to pay hundreds of dollars for a NON-REFUNDABLE Cash Down Payment without showing an intended
start date which in my view is invalid
3. The price quoted on the
One Putt Contract [$2,756.00] was with the stipulation that I (first) pay for a
Tree Stump Removal which I did. That
cost me out of pocket [up front] more than four hundred fifty dollars. ($450.00+)
Because the tree stump was very large, the machine basically turned my
yard [grass & ground cover] into unsightly groudirt
4. My HOA has authority to fine
me if I don’t submit a project completion date to them, soon
5. After I complied with the
stipulation to remove the tree stump, Mr***’s September 8th e-mail
stated: “We will try to start your job
before the end of next week. I will give
you a more precise start date in a few days.”
That was more than two weeks ago with no further communication from him
nor anyone else from his company Although I left messages on their
office phones, cell phones and sent e-mails to *** & ***, I had no response until I contacted
the Revdex.com (Revdex.com)
7. I am aware One Putt probably
profits a great deal more on “other jobs” rather than doing my relatively small
project; however, I believe a reputable company should at least keep their commitment to communicate
with their customer if there is a delay in the projected work schedule and start date
expectation
8. As is stated in my
complaint: MY DESIRED OUTCOME is to receive an approximate start date and an approximate completion date with
which I can fill in the blanks of the contract, submit my Non-Refundable Cash
Deposit and proceed with this project The company's response has not fulfilled that desired outcome
9.
I am looking forward to
One Putt’s installation of a beautiful putting green in my yard as soon as
possible as promised. Hopefully, we can
receive an approximate start date and an approximate completion date soon; so
we can close this important business matter quickly to everyone’s satisfaction
Regards,
*** ***
This is an unusual complaint, in that no work has been done, no contract for it has been signed nor has a deposit been received, There is no signed contract yet because Ms*** said she wouldn't sign it until a specific installation date could be written into it The water agency
cash rebates for removing water-hogging natural grass she mentions in her complaint are turning many customers into ardent conservationists and we have been deluged with installation requests from many people, who like her were waiting for the rebate to be approved and now everybody wants it done at the same time On more than one occasion we told Ms*** that we did not have a specific start date yet, that because of increased demand we are working on setting up additional installation crews and would let her know as soon as we can
I will contact her again and try to explain the same thing If she doesn't want to wait and wishes to seek someone else who can accommodate her sense of urgency we will understand that and she is entirely free to do so as she in not committed to us in any binding way
Unfortunately this is one of those situations that when it rains it pours Fortunately other customers who are also waiting have understood the situationIf Ms*** can work with us we look forward to installing a beautiful putting green in her front yard as soon as possible
*** ***
One Putt Greens and Lawns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
BB Complaint response 1-7-2017 Original complaint filed 12-5-2016: Desired Outcome: Total repair of green to include properly packing dirt where pool deck drain was installed and removal of large roots underlying the putting surface and installation of root barrier. I am willing to pay for installation of root barier. The location of large roots under the putting surface is found when installing root barrier and seeing the roots continue under the green. They will have to be followed and removed so that when they decompose the green doesn't settle. The disputed amount of $1500 was based on what your sub-contractor told me he would charge to fix the green. However, I have learned much more about how your sub-contractors failed to follow our contract or industry standards. The ground was not properly excavated, SEVERAL large roots were not removed, they did not use a uniform 4” base material, and they laid the base material right on top of the roots. In discovering the poor installation it is hard to conceive that a $1500 verbal amount from the sub-contractor that installed the green would guarantee proper repair of the green. However in the original complaint as you see it is “total repair of green”. It just now we know as you saw too that there is more needed to properly repair the green. Even when you recently came to my home to see the green you found it hard to believe why your installers wouldn’t follow your installation guidelines. I too am stunned. However, you never supervised them and they didn’t follow the contract minimum of 3” excavation, they didn’t remove large existing roots, and they failed to use a 4” base material. You were paid to install a proper green so it is your responsibility to fix the gross negligence. You can do it now or will I promptly escalate this to small claims court and be sure to bring plenty of proof of the poor installation. As I mentioned before in the certified mailing to your business address that you received yesterday: To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know within 5 days from today if you are willing to fix the green properly and provide me a written statement. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
December 11, 2016 Mr. [redacted] of One Putt Greens and Lawns: I am writing in response to your letter to Revdex.com 12/9/16. I want to first address areas of your response to my initial claim to Revdex.com. 1) You claim One Putt Greens followed industry standard guidelines on installation. I can prove that you did not. You may think you did but actually neither you nor your salesman came to see what your contract installer was doing. 2) I was happy when work was complete but I had no idea I would have sinking and root bulges in just over a year. 3) How do you say: “there was no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation.” Factually and with current proof there is a large Jacaranda 16.5” from the artificial surface you installed. Of course a tree that 55’+ tall and 24 years old has roots. As well there was a White Birch 16.5’ from the green that was also installed in 1992. You can see the trees in photos provided. 4) You also stated: “In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all.” The photo I sent you just prior to base material being installed has gopher barrier installed obscuring the dirt so your statement is inconclusive. I never claimed he installed the green on large visible roots. I claim he failed to properly excavate the exiting soil the minimum of 3” as stated in the contract. 5) You said: “Root issues are one of the things our sales people and installers look for. First because we understand the problems they can cause.” With two large trees near the green don’t you think roots would be an issue? When your contract installer came to my home to look at the problem and I asked him how it could have been prevented. He said that a root barrier should have been installed. I asked him what a root barrier was and why was it NOT installed. He said it was not on the work order. 6) The fact that the root grew one-way and then another or in whatever direction nature chose is irrelevant! I mentioned to you the roots path as on the phone I mentioned that it could be a neighbors’ tree as the neighbor has several large trees along the fence line with the closest less than 6’ from the putting green. What is important is that the 3” diameter root I found going under the green was well established when you installed the green. Why is this fact important? Because your installer failed to excavate the 3” to 6” of original native soil as indicated in the contract between me and One Putt Greens and Lawns. 7) Obviously the entire area of the putting green was not compacted properly. It was extremely obvious where the drain was installed, as it was a line of fresh dirt whereas the other area was sod. The drains are hard plastic and I saw the installer seal each connection. I was adamant on my drains being hard plastic and sealed as I paid a lot for the 4” piping because the 3” drains originally installed in 1992 were filled with roots. Now we will go over photos that prove that One Putt Greens failed to install a proper base for my putting green and excavate the minimum provided in the contract. Follow along the notes for each photo. It is obvious little excavation took place. Photo 1: Before outdoors remodel. Photo 2: Note how far pool installer dug next to sidewalk in preparation for installing 1” pavers. Close to 5” removed and then they packed the dirt. The artificial turf is 1”; compare what your guy excavated. Photo 3: Note the lawn height where the putting green is to be installed. The TOP of the lawn is pretty much level with the sidewalk. The sidewalk will be a constant. The grass has depth that shouldn’t be counted as excavation! Photo 4: Putt Green Prep. Note how the dirt slopes down as it nears the brick but in the forefront the dirt is just slightly below the top of the brick. The dirt is not dug below the brick, which is 2.25” in depth. Photo 5 and 5B: Green 2.5” above sidewalk. Photo 6: Depth of Brick and Paver. These are 1” Pavers installed by pool installer and he dug a uniform depth nearly 5”. The bricks are unique as you can see with the name matching those in the boarder. They are 2.25” thick. Photo 7: Depth of installed artificial putting surface. 8: Just one large root found so far as we only dug on one side of the tree so far. Top of root to top of boarder is 7”. Remember this section of green is raised 6” and the depth of the artificial grass is 1” . Follow the math: Green 2.25 above sidewalk. Green raises 6”. Drop (7”+ 3.75”) 10.75” to root. If excavation was 3” (the minimum in contract) the root would have been found. Your installer failed to evenly excavate the 3” minimum as stated in the contract. Photo 9: Boarder top to high Green is 3.75” 10: Proper Instalation Guidelines: Excavation: 1) The grass prior to installation is fairly even to top of sidewalk. 2) The grass has depth. 3) Your installer did not even remove enough existing dirt to be below the brick boarder, which is only 2.25” in depth. 4) If your installer had removed 3” (including the grass) it would show the dirt prior to base level installation below the brick boarder! The root would have been found. Base material depth: 1) We know the depth of the artificial grass is 1” 2) The top of the artificial grass near the sidewalk is 2.25” above the sidewalk. 3) This makes the base material 1.25” above the top of the brick. 4) One can see the dirt level before base material applied. How far below the brick has the dirt been uniformly excavated? That is the question. When I have it fixed, I will have the repairperson note the depths and take photos. As for now you can see the dirt level prior to base installation and compare that level with the top of the sidewalk. 5) The installer said he added 4” base material. Lets reduce that to 3” just so you see the numbers. 3” base – 1.25 above sidewalk = 1.75 below top of brick. 6) The dirt level is not 1.75” below the top of the brick and certainly not below the bottom of the brick. Mr. [redacted], You can claim you installed correctly, but you were not there and the photos show otherwise. Most importantly is the quick failure of the usable putting green, which is due to your installer not following the contract we signed, and basic installation procedures. It is not a quick fix due to the foundation being improperly installed. I will be getting some estimates soon but it seems to me even the base material needs to be removed and excavation and packing done properly. Dissatisfied Customer, [redacted]
P.S. Revdex.com www site would not allow me to load all 10 photos.
[redacted]:
No, I did not take a guess as to what the amount should be, I wrote the check for $1,500 because this is the Disputed Amount in the Complaint you filed with the Revdex.com. You filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year.
[redacted], this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com.
Respectfully,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
RJD Capital, INC.
DBA: OnePutt Greens and Lawns [redacted]
[redacted]
[redacted] Dear Mr. [redacted], Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards. I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly. I too then had faith that One Putt Greens and Lawns would install my putting green correctly. You sent me a check for $1500 and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $1500 to repair. As you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree. Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green. To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know no later than Friday, January 6th, 2017 if you are willing to fix the green properly.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
December 11, 2016 Mr. [redacted] of One Putt Greens and Lawns: I am writing in response to your letter to Revdex.com 12/9/16. I want to first address areas of your response to my initial claim to Revdex.com. 1) You claim One Putt Greens followed industry standard guidelines on installation. I can prove that you did not. You may think you did but actually neither you nor your salesman came to see what your contract installer was doing. 2) I was happy when work was complete but I had no idea I would have sinking and root bulges in just over a year. 3) How do you say: “there was no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation.” Factually and with current proof there is a large Jacaranda 16.5” from the artificial surface you installed. Of course a tree that 55’+ tall and 24 years old has roots. As well there was a White Birch 16.5’ from the green that was also installed in 1992. You can see the trees in photos provided. 4) You also stated: “In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all.” The photo I sent you just prior to base material being installed has gopher barrier installed obscuring the dirt so your statement is inconclusive. I never claimed he installed the green on large visible roots. I claim he failed to properly excavate the exiting soil the minimum of 3” as stated in the contract. 5) You said: “Root issues are one of the things our sales people and installers look for. First because we understand the problems they can cause.” With two large trees near the green don’t you think roots would be an issue? When your contract installer came to my home to look at the problem and I asked him how it could have been prevented. He said that a root barrier should have been installed. I asked him what a root barrier was and why was it NOT installed. He said it was not on the work order. 6) The fact that the root grew one-way and then another or in whatever direction nature chose is irrelevant! I mentioned to you the roots path as on the phone I mentioned that it could be a neighbors’ tree as the neighbor has several large trees along the fence line with the closest less than 6’ from the putting green. What is important is that the 3” diameter root I found going under the green was well established when you installed the green. Why is this fact important? Because your installer failed to excavate the 3” to 6” of original native soil as indicated in the contract between me and One Putt Greens and Lawns. 7) Obviously the entire area of the putting green was not compacted properly. It was extremely obvious where the drain was installed, as it was a line of fresh dirt whereas the other area was sod. The drains are hard plastic and I saw the installer seal each connection. I was adamant on my drains being hard plastic and sealed as I paid a lot for the 4” piping because the 3” drains originally installed in 1992 were filled with roots. Now we will go over photos that prove that One Putt Greens failed to install a proper base for my putting green and excavate the minimum provided in the contract. Follow along the notes for each photo. It is obvious little excavation took place. Photo 1: Before outdoors remodel. Photo 2: Note how far pool installer dug next to sidewalk in preparation for installing 1” pavers. Close to 5” removed and then they packed the dirt. The artificial turf is 1”; compare what your guy excavated. Photo 3: Note the lawn height where the putting green is to be installed. The TOP of the lawn is pretty much level with the sidewalk. The sidewalk will be a constant. The grass has depth that shouldn’t be counted as excavation! Photo 4: Putt Green Prep. Note how the dirt slopes down as it nears the brick but in the forefront the dirt is just slightly below the top of the brick. The dirt is not dug below the brick, which is 2.25” in depth. Photo 5 and 5B: Green 2.5” above sidewalk. Photo 6: Depth of Brick and Paver. These are 1” Pavers installed by pool installer and he dug a uniform depth nearly 5”. The bricks are unique as you can see with the name matching those in the boarder. They are 2.25” thick. Photo 7: Depth of installed artificial putting surface. 8: Just one large root found so far as we only dug on one side of the tree so far. Top of root to top of boarder is 7”. Remember this section of green is raised 6” and the depth of the artificial grass is 1” . Follow the math: Green 2.25 above sidewalk. Green raises 6”. Drop (7”+ 3.75”) 10.75” to root. If excavation was 3” (the minimum in contract) the root would have been found. Your installer failed to evenly excavate the 3” minimum as stated in the contract. Photo 9: Boarder top to high Green is 3.75” 10: Proper Instalation Guidelines: Excavation: 1) The grass prior to installation is fairly even to top of sidewalk. 2) The grass has depth. 3) Your installer did not even remove enough existing dirt to be below the brick boarder, which is only 2.25” in depth. 4) If your installer had removed 3” (including the grass) it would show the dirt prior to base level installation below the brick boarder! The root would have been found. Base material depth: 1) We know the depth of the artificial grass is 1” 2) The top of the artificial grass near the sidewalk is 2.25” above the sidewalk. 3) This makes the base material 1.25” above the top of the brick. 4) One can see the dirt level before base material applied. How far below the brick has the dirt been uniformly excavated? That is the question. When I have it fixed, I will have the repairperson note the depths and take photos. As for now you can see the dirt level prior to base installation and compare that level with the top of the sidewalk. 5) The installer said he added 4” base material. Lets reduce that to 3” just so you see the numbers. 3” base – 1.25 above sidewalk = 1.75 below top of brick. 6) The dirt level is not 1.75” below the top of the brick and certainly not below the bottom of the brick. Mr. [redacted], You can claim you installed correctly, but you were not there and the photos show otherwise. Most importantly is the quick failure of the usable putting green, which is due to your installer not following the contract we signed, and basic installation procedures. It is not a quick fix due to the foundation being improperly installed. I will be getting some estimates soon but it seems to me even the base material needs to be removed and excavation and packing done properly. Dissatisfied Customer, [redacted]
P.S. Revdex.com www site would not allow me to load all 10 photos.
Mr. [redacted]:
font-family: "Times New Roman", serif;"> While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect. Our installation did, in fact, follow normal (industry standard) guidelines and procedures. We clearly laid out what we were going to do before we did it. We then followed through per the work order that you agreed to. And you were happy when the work was completed. As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation. In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all. Root issues are one of the things our sales people and installers look for. First, because we understand the problems they can cause. Second, in all honesty, salespeople are motivated to sell as much as they can because they are commission based. Installers are also compensated if they see a need to sell root barriers. However, it would not be ethical for us to do any work that was not warranted. That’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time. I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the green. That kind of thing happens and may be a cause for some of the problems you mentioned in your review. To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfair. We do not control acts of nature. With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformly. We have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them. I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your green. We added sand and rolled the green to achieve this. There were no signs of any problems at that time and you did not mention any to us. You seemed to be very happy with the work we had done for you, and did not express any complaints. Mr. [redacted], we do not wish to profit from your misfortune. Even though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused. I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard. Let us help you. Feel free to call me any time to discuss this matter. You have my number. [redacted] One Putt Greens and Lawns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
RJD Capital, INC.DBA: OnePutt Greens and Lawns [redacted]
[redacted]
[redacted] Dear Mr. [redacted], Thank you for accepting the facts that the putting green was not installed in accordance with our original contract or industry standards. I know it is unfortunate for you as you thought your sub-contractors would do their assigned jobs correctly. I too then had faith that One Putt Greens and Lawns would install my putting green correctly. You sent me a check for $1500 and I believe you came up with that number based on our original conversation after your sub-contractor and installer Ricardo Martins came by my home and said it would cost $1500 to repair. As you know since then at my cost and effort I immediately installed an 18” root barrier and trimmed the nearest tree. Unfortunately it was during this process that we discovered many large roots and verified that your excavator did not remove the original contract minimum of 3” of soil in preparation to install the green. To fix the green properly: 1) The current synthetic turf and base material needs to be removed. 2) Root removal and proper uniform excavation (3” minimum) is required. If the roots are not removed the green will settle when the roots decompose. 3) Proper compaction of soil needs to be performed. Currently the dirt has settled along the pool deck drains and the green surface has sunk in. 4) Synthetic putting green and boarder needs to be reinstalled in accordance with original design and utilizing a minimum of 4” base material compacted. 5) Since you choose to reuse the same synthetic turf it needs to meet the original standards of smoothness and speed, (stimpmeter 11). I have estimates from two other synthetic green installers that have said they would not reuse the current synthetic green because the ends are already bent over which causes installation problems. They also say they have to completely remove all materials and start over. Their price is very expensive. Basically, I do not believe $1500 will cover the cost to repair the green. I now know I have sufficient evidence that the contract was not followed for the minimum of 3” excavation, and that industry standards of installation were not followed: 1) preparation to avoid root damage, 2) proper excavation, 3) proper soil compaction to avoid settling, 4) proper 4” of base material. Both of your sub-contractors failed to assure the green was installed correctly and no one came to supervise the work. If you want the opportunity to fix my green properly then it is up to you to hire and pay the people to do the work. If Ricardo can do it properly for $1500 then great for you; I believe that will be the least expensive option for you. Your installer will have to follow the guidelines above and I will be there to inspect each section of progress. We will also need to establish a deadline for the job to be complete. I will not be cashing your check and I will return it to you when you send me a signed agreement that you will pay to have the putting green properly fixed in accordance with 5 listed procedures above and by a reasonable timeframe and noting that before installation can move from one step to the other it will have to be inspected by me. Basically: I want to see the uniform excavation and root removal, I want to see the dirt compacted, I want to see the 4” base material compacted, and I will have to (like before) approve the putting surface meets original design and speed. Please let me know no later than Friday, January 6th, 2017 if you are willing to fix the green properly.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Hello:We are One Putt Greens ad Lawns, ID#[redacted]. As last reported about this complaint, I arranged a meeting with Mr. [redacted], the complainant, for last Friday December 23. Following this meeting I decided it was in everyone's best interest not to litigate this issue and yesterday, December 29 I mailed to Mr. [redacted] a check for $1,500, the amount stated in his complaint.I attempted to file this report as a new reply to the complaint using the link provided in your last communication to me , but your system would not allow posting another response. I also logged in directly to your website and signed in looking for this complaint so I could add this information, but it said there were no reviews and no activity in the last 30 days. I am writing to you as I am not sure what to do next.Thank you,[redacted]
[redacted]:No, I did not take a guess as to what the amount should be, I wrote the check for $1,500 because this is the Disputed Amount in the Complaint you filed with the Revdex.com. You filed a claim with them, with the CSLB and posted a review on Yelp, which would all require a lot of effort to deal with, so without accepting or rejecting any facts and it being year end I just wanted to put everything behind us and get on with the new year.[redacted], this was a good faith effort to respond to your needs in the most expeditious manner and by sending you the amount stated in your original complaint I believe it satisfies the requirements of the Revdex.com. Respectfully,[redacted]
Mr. [redacted]:
This is to confirm I was able to locate the foreman of the installation crew for your putting green, who has not worked for us for some time. He does not remember your job specifically and would like to see it, as would I, so today we scheduled a visit to your house for Friday the 23rd at 2 pm.
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On Friday, December 23rd, Mr. [redacted] of One Putt Greens and Lawns came to my home to see the putting green his company installed. The foreman of the installation job did not come; nor have I heard from him. Mr. [redacted] was able to see the root damage and settling in the green. Additionally, I showed him some of the actual large roots I had removed when I had the 18" root barrier recently installed; one root still had the actual nail from installer still stuck into the root. I also showed him numerous photographs, 5x7s and 8x10s showing details of numerous large roots. One photo showed the root just 2.5” below putting surface and another photograph showed that only a base fill of 2.5” was laid directly onto the large root. I showed enlargements of the lawn area before the green was to be installed and that in accordance with the contract that not even 3” (contract minimum) of excavation was performed and that in some areas the base material laid right on top of large roots. Mr. [redacted] commented that he couldn’t understand why his workers would do this as if they had recommended the root guard then they would have received additional commissions. My thought is that the excavators were lazy and did not want to have to dig out all the roots. I made sure that is clear that if Mr. [redacted] does agree to fix the green that it will have to be done properly. I will watch to make sure it is completely removed, dirt and roots properly excavated, dirt properly compacted, base material added and properly compacted, before reinstalling the putting surface. Mr. [redacted] said I would hear back from him this week. Additionally, I am waiting to receive an estimate from another putting green installer who says he will only fix the green by a complete removal and disposal and installing the green to his standards. The other installer said there is no way to reuse the putting turf again as the ends of the fibers have already been bent over. I am hoping to avoid court but since I can prove that the green was not installed in accordance with the contract or normal installation guidelines and that the sub-contractors were not properly supervised to assure the work was completed properly; that One Putt Greens and Lawns will be held liable for the cost of building the green as contracted correctly even if that cost exceeds the original cost. In other words if I have to go to court it will be for the cost submitted by another provider up to the limits of small claims court, $10,000. Regards,
[redacted]
Mr. [redacted]: While I am sympathetic to the problems you are having, I need to correct some of the points in your review that are factually incorrect. Our installation did, in fact, follow normal (industry standard) guidelines and procedures. We clearly laid out what we were going to do...
before we did it. We then followed through per the work order that you agreed to. And you were happy when the work was completed. As you know, there was absolutely no evidence of any issue with tree roots either at the time of our sales person’s evaluation or the time of installation. In fact, you sent us a picture of the ground before the base material was applied and there are no signs of roots at all. Root issues are one of the things our sales people and installers look for. First, because we understand the problems they can cause. Second, in all honesty, salespeople are motivated to sell as much as they can because they are commission based. Installers are also compensated if they see a need to sell root barriers. However, it would not be ethical for us to do any work that was not warranted. That’s not how we do business, and there were no worrisome roots to deal with – in any manner – at that time. I think it only fair to also mention you telling us that you dug around the trunk of one of your trees and can now see that an underground root growing away from the putting green hit a concrete footing and turned back towards the green. That kind of thing happens and may be a cause for some of the problems you mentioned in your review. To blame us for the direction the roots to your trees grow – especially well after the fact – is simply unfair. We do not control acts of nature. With respect to the spot where you say the surface is sinking over a pool drain, we compacted the entire putting green area uniformly. We have no knowledge of how those pipes or drains were installed, or if there are currently any problems with them. I would also like to point out that you called us in April of this year and asked us to come by and increase the Stimp speed of your green. We added sand and rolled the green to achieve this. There were no signs of any problems at that time and you did not mention any to us. You seemed to be very happy with the work we had done for you, and did not express any complaints. Mr. [redacted], we do not wish to profit from your misfortune. Even though by its nature this is not a warranty issue, we have offered to help you at our cost, but you refused. I understand that you are upset, but blaming us for the unforeseen acts of Mother Nature is not only unfair, it is not going to resolve the issues you are currently having with your yard. Let us help you. Feel free to call me any time to discuss this matter. You have my number. [redacted] One Putt Greens and Lawns