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One Step Ahead Custom Homes Inc

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One Step Ahead Custom Homes Inc Reviews (3)

RevDex.com REGARDING: COMPLAINT ID: *** DEAR SIR ORMADAM, MR *** DID PURCHASE A MERCEDES BENZ SLFROM ULTIMATE AUTOWHOLESALERSMR *** FOUND OUR VEHICLE ONLINE AND THROUGH MY WEBSITETHEREWERE 55-PICTURES OF EVERY
ASPECT OF THIS VEHCILE POSTED ON OUR WEBSITE TOGIVE A VERY CLEAR VIEW OF EVERY ASPECT OF THE VEHICLEAFTER APPROXIMATELY 3WEEKS OF PHONE/EMAIL/TEXTING CONVERSATIONS, WE ARRIVED AT AGREEABLE TERMS FORTHIS YEAR OLD MERCEDESMR*** ARRANGED TO HAVE HIS VEHICLE PICKED UPAND TRANSPORTED TO HIS HOME IN LAS VEGASTHE TRANSPORT DRIVER ARRIVED THEMORNING OF JULY 23, AND THE VEHICLE WAS DELIVERED TO MR*** LATE THATAFTERNOON IN LAS VEGASMR*** CALLED *** THE NEXT AFTERNOON AND SAID “THECAR DROVE GREAT” BUT DID HAVE COMPLAINTS1) THE RADIO POWER ANTENNAE DID NOT FUNCTION 2) THE SUPPORTS FOR THE TRUNK THAT HOLD IT UP WHENOPENED WERE NOT FUNCTIONINGAFTER SOME DISCUSSION, ULTIMATE AUTO WHOLESALERS AGREED TO SEND MR*** THE TRUNKSUPPORT STRUTS AND A CHECK FOR OUR COST OF THE ANTENNAE SEVERAL DAYSLATER MR*** CALLED TO SAY THERE WAS HYDRAULIC FLUID LEAKING FROM THE MECHANISM THAT OPERATED THE CONVERTIBLE TOP AND IT DID NOT FUNCTIONON JULY 27, MR ***N HAD TAKEN THE VEHICLE TO A REPAIR FACILITY AND ATTEMPTED TO SELLHIM:1) A NEW ANTENNAE FOR $79.002) A DRIVER MIRROR FOR @213.003) FLIP DOWN SUNVISORS FOR $2480.004) AN A/C IN DASH VENT FOR $884.005) AN INSIDE HOOD PAD FOR $213.006) THE STRUTS TO SUPPORT THE TRUNK FOR $99.007) A USED MERCEDES BENZ ROADSIDE TOOLKIT FOR $99.008) FRONT STRUTS/SHOCKS FOR $466.009) ENGINE AND TRANSMISSION MOUNTS FOR $670.0010) A STEERING SHOCK ABSORBER FOR $97.0011) REPLACEMENT OF ALL HYDRAULIC CYLINDERS THATOPERATE THE CONVERTIBLE TOP FOR $(INCLUDING OF WHICH WE HAD REPLACED WITH BRAND NEWMERCEDES BENZ PARTS, PRIOR TO MR***’S PURCHASE OF THE CAR) CLAIMING ALL OFTHEM WERE BAD!THE CONVERTIBLE TOP WAS PERFECTLY FUNCTIONALAT THE TIME OF DELIVERY, THERE WERE EVEN ADDITIONAL PICTURES SENT TO MR***DISPLAYING THE CONVERTIBLE TOP BOTH UP AND DOWN, PROVING IT WAS FUCNTIONING ASIT SHOULD AGAIN, AFTER THE VEHICLE WAS DELIVERED TO MR.***, MR*** CALLED AND SAID “THE CAR DIRIVES GREAT”, AND THE TOP WASFUNCTIONINGHE EVEN MENTIONED THEY DROVE THE CAR OUT TO DINNER THAT NIGHT.THE ALLEGED CONVERTIBLE TOP FAILURE HAPPENED AFTER THE PURCHASE, AFTER THE DELIVERY, AND AFTER BEING DRIVENTHE FACT OF THEMATTER IS, THE VEHICLE IS YEARS OLDTHIS TYPE OF THING CAN HAPPEN WITH ANY VEHICLE, MUCH LIKE A BATTERY OR A LIGHT BULBULTIMATE AUTO WHOLESALERS DIDOFFER TO ASSIST MR*** IN THE REPAIRS AFTER HAVING PRICED OUT THE COST OFPARTS AND WOULD HAVE BEEN DRASTICALLY LOWER IN COST, HOWEVER, MR*** WOULD ONLY ACCEPT A CHECK FROM ULTIMATE AUTO WHOLESALERS FOR $2000, STATING THAT HE COULDHAVE ALL THE PARTS REPAIRED “BY A GUY FROM FLORIDA” FOR $800.SO NOW, TO OUR WONDERMENT, WHYDID HE PRESENT ULTIMATE AUTO WHOLESALERS WITH AN ORIGINAL QUOTE DEMANDING $3638FOR THE TOP REPAIR WHEN HIS “GUY FROM FLORIDA” WOULD DO IT FOR $800?? EQUALLY AS CONCERNING IS HOW CAN A VEHICLE THAT “DROVE GREAT” BE INNEED OF THOUSANDS OF DOLLARS OF REPAIRS AS PRESENTED BY MR***? THE MERCEDES BENZ SLCONVERTIBLE WASOVER $80,NEW IN THE VEHICLE IS YEARS OLD BUT STILL, THIS CALIBEROF VEHICLE IS A MERCEDES, AND CERTAINLY NOT THE LEAST EXPENSIVE ON THE MARKETTO MAINTAIN, BUT AT A SUBSTAINTIALLY DISCOUNTED PURCHASE PRICE OF $10,ITWAS A FANTASTIC VALUE FOR SUCH A LOW MILEAGE VEHICLE IN CLOSING, ULTIMATE AUTO WHOLESALERS DIDOFFER TO PERFORM THE REPAIRS MENTIONED AT A DRASTICALLY REDUCED COST FOR MR.*** WHICH HE DECLINEDULTIMATE AUTO WHOLESALERS DID MAKE GOOD ON THEIRAGREEMENT TO PROVIDE MR*** WITH THE PARTS FOR THE TRUNK, AS WELL AS ACHECK FOR THE COST OF THE ANTENNAE MR *** MAKING THE DIRECT COMMENT, REFERRINGTO HIS SALESMAN ***, AND *** *** AS “TERRORISTS” IS AN “OUT OF TOUCH WITHREALITY” STATEMENTTO APPLY A DEROGATORY STATEMENT THAT CARRIES SUCH MAGNITUDETO THE PURCHASE OF AN AUTOMOBILE IS BEYOND INAPPROPRIATE AND SLANDEROUS,ESPECIALLY IN OUR WORLD TODAY AND THE REAL TENSIONS CAUSED BY TERRORISM, IT’SCERTAINLY NOT A WORD TO BE SIMPLY THROWN AROUND WITH COMPLETE DISREGARD SUCH ASMR*** HAS DEMONSTRATED. RESPECTFULLY,*** *** ULTIMATE AUTO WHOLESALERS

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Att: karinai am in total disagreement with [redacted] response due to the fact the he is incapable of being honest and truthfulhere are the facts:my car arrived late morning on friday july 24th after we received the car I was going over the car to check it out and found out that at that poing antenna was not working and trunk stuts were broken I immediately contacted [redacted] to advise him of the problem and he said he would talk to his boss [redacted].  then on saturday we attempted to take the hard top off to check out the soft top.  after we removed the hard top and engaged the button to put up the soft top half way up it malfunctioned and fluid was shooting out of one of the port holes on the drivers side. I contacted [redacted] told him about the top and he said it was working he claimed to have replaced an "o" and replaced two cylinders. on monday july 27th took the car to g and g auto haus who is an authorized mercedes benz repair center to thoroughly check out the car..a list of all the repairs that had to be done were forwarded to you.  was told by mechanic the owner of the shop to send the car back and get your back as car needs thousands of dollars worth of repairs.  when I was in contact with [redacted] or [redacted] dont know which came first to advise what my mechanic had told me to send the car back and refund my money they in turn said they could not do that.  the total of repairs came to roughly $9,500.00 and that is listed on the repair estimate.. there are also other issues that I did not bring up to them.. the tow hook door to front bumper which is 159.00 dollars plus paint and installation srs insignia inside car was missing did  not say anything about that.  i did mention the tow hook door and they told me in was in the picture..I paid this out of  my own pocket now getting back to convertible top the first estimate was $3,638.00 also got second estimate for $4,000. these prices were every expensive to take care of on my own.  spoke to [redacted] asked him what he was going to do for me his answer was "nothing" all he said is that he would try to locate parts for the convertible top.  upon searching the internet I located a company in bradenton florida the would repair all the cylinders for about $800.00 with a three year warranty and labor would cost me $760.00.  i texted [redacted] and asked him to send me $1500.00 and he said then I lowered to a $1,000.00 to send me a check in that amount and I will call it even and his response was "not happening" at a rear instance when he did call me he told me he had cylinders and to send him  a check for $1300.00 his cylinders had a one year warranty and I still would have still had to pay for labor.  so I told him no thanks that I can get the work done for $1360.00 included parts and labor.  so he ended up send me trunk struts and a check for $79.00 for the antenna.  and I still had to pay for the labor.getting back to [redacted] claiming I asked for $2,000 is a lie.  besides the car being 16 years old and all the pictures that he send - not 55 - 60 pictures more like 30 pictures.. will the pictures tell me that the airconditioning doesnt blow out of the left and right vents and that the power mirror doesnt work on the drivers side and that vanity mirrors are broken no pictures of that and also no picture of front struts and engine and transmission mounts broken and steering shock absorber leaking, hood pad missing yes the car looks good from the outside but the inside is the most important.  pictures did  not tell of all the mechanical faults.  certain issues should have been told to us by the salesman that the air conditioning was not working properly and that vanity mirrors were broken and antenna and trunk were also broken.  this all should have been told to us and that this car should have been scraped for junk.  how do they have the nerve to put on car like this online for top dollar - I feel I was scammed by these characters and they should be rated FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF. I also have twenty five texts msgs from mr [redacted] and mr [redacted] confirming my side of the story.  trying to find out how to download them to send to you. I feel that they should at least pay for the repair and parts for the convertible top as I already have p[ut in thousands of dollars complaint nbr [redacted] I will be fwding text msgs to you as soon  as I find out how.  tried calling you today sept 11th and got voicemail stating that you were closed today and on monday and tuesday for training.  sincerely yours [redacted] - [redacted] 
Regards,
[redacted]

Review: I had a covered porch addition put on my house. When the tongue and groove on the ceiling started coming apart with a small gap. I called [redacted] to please come fix it before it started getting worse and the bees and bats could get in there. He ignored my calls. Then a friend got ahold of him and told him that I was getting upset because he was not returning my calls. He let that go too. Then I saw him in the grocery store and let him know that he needed to come out and do this quick fix, he said he would call and set up a time so I could put my dog up. NEVER called. I was trying to be civil because he was with his girlfriend as not to embarrass him. Now, I have made several calls and he will not call me back. Now the boards are warped and the gap is big, it is buckling. This could have been a quick easy fix because you can see the rafter that should have been attached to in the first place. Now it is a bigger problem because he did not close up the space where he added on so the bats can go all the way into the house. Have you ever smelled bat droppings and they will go into my Sheetrock ceiling! I keep calling but with no luck I am forced to turn to you to see what can be done about remedying this problem? I am very nervous because in the last two days I have heard several stories about the quality of his work, the mess he leaves and the overcharging, and never will call any of them back either. So I'm not in the boat alone. What do I do?Desired Settlement: I would like this fixed correctly and if he will not then can I hire another contractor and charge it to him?

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Description: Home Builders, Building Contractors

Address: 1311 Ponderosa Ave, Seven Bays, Washington, United States, 99122

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