I went into the store to mail a package. My credit card was included in the package to be shipped. I asked the man who waited on me if he was going to pack my box then, he said "no". I asked him if he would, or if he couldn't I would. He replied I couldn't then continued to give me attitude when I explained why I wanted it packed. He told me "Why would I want to lose my job by taking my credit card info" and "I could just open it when you leave." While he was correct, his attitude and customer service was horrible! I emailed the store and here was the response I received:
" Well often times an associate is in the middle of things and its common practice to set a package aside to pack later. If he was performing a task that require him to continue after assisting you he was performing his duties as required. He stated he was just joking with you and that he did not mean to insult you. The associate in question is a long time employee and has been with us for many years. So perhaps you took it the wrong way we do apologize for any misunderstanding."
I have since discovered the man waiting on me was the store manager and also the one who sent the email. I would recommend avoiding this store.
I went into the store to mail a package. My credit card was included in the package to be shipped. I asked the man who waited on me if he was going to pack my box then, he said "no". I asked him if he would, or if he couldn't I would. He replied I couldn't then continued to give me attitude when I explained why I wanted it packed. He told me "Why would I want to lose my job by taking my credit card info" and "I could just open it when you leave." While he was correct, his attitude and customer service was horrible! I emailed the store and here was the response I received:
" Well often times an associate is in the middle of things and its common practice to set a package aside to pack later. If he was performing a task that require him to continue after assisting you he was performing his duties as required. He stated he was just joking with you and that he did not mean to insult you. The associate in question is a long time employee and has been with us for many years. So perhaps you took it the wrong way we do apologize for any misunderstanding."
I have since discovered the man waiting on me was the store manager and also the one who sent the email. I would recommend avoiding this store.