One Stop Auto Repair & Smog

I [redacted] am writing in response to a rebuttal with "One Stop Auto Repair & Smog".As you could see on our invoice dated 2-21-we talked to the mechanic (my husband and I) that our jeep dies out at times or feels like its running out of fuel or hesitation.His letter from the business states that the engine misfires which is not true he also states he had to test drive in different speeds, loads & conditions in an attempt to duplicate miss fireOur jeep never misfired it dies out occasionallyHe did not have to drive the jeep miles with his wife and kids in my car, my son and four of his friends are witnesses to seeing my jeep on the freeway going passed Pleasington the day I left the jeep thereWho adds on miles to test drive a car?I did call him a day later, and said the jeep is doing the same thing its not fixedI would like my money back he told me thats not going to happenI said to him " you went for a joyride in my car all weekend plus you added on miles I deserve a refund of $he said to me I'm lucky he could of charged me $and could of came up with something else wrongI felt angry and upset, that man never offered me for me to take my car back, he never said to me in that conversation that the work was under warranty for months or 12,milesSincerely, [redacted] ***###-###-####

Customer brought vehicle in on for an engine misfire which she stated would only do it occasionally and the last time she noticed misfire was in the city of Morgan Hill, Ca and vehicle had not misfired sinceWe followed protocol with our diagnostic which involved test driving vehicle under
different speeds, loads, and conditions in an attempt to duplicate misfireAfter several test drives and continued diagnostics and testing we determined that vehicle had a very random misfire which was being caused by an intermittently malfunctioning Throttle Position SensorExplained diagnostic results to customer over the phone, they approved repairs and picked up vehicle but as of now she has never contacted us regarding a continued misfire of symptom until receipt of this complaintIf customer is still experiencing the same symptom she is welcome to bring vehicle back as we warranty our work for months or 12,miles

I [redacted] am writing in response to a rebuttal with "One Stop Auto Repair & Smog".As you could see on our invoice dated 2-21-15 we talked to the mechanic (my husband and I) that our jeep dies out at times or feels like its running out of fuel or hesitation.His letter from the business states that the engine misfires which is not true he also states he had to test drive in different speeds, loads & conditions in an attempt to duplicate miss fire. Our jeep never misfired it dies out occasionally. He did not have to drive the jeep 290 miles with his wife and kids in my car, my son and four of his friends are witnesses to seeing my jeep on the freeway going passed Pleasington the day I left the jeep there. Who adds on 290 miles to test drive a car?I did call him a day later, and said the jeep is doing the same thing its not fixed. I would like my money back he told me thats not going to happen. I said to him " you went for a joyride in my car all weekend plus you added on 290 miles I deserve a refund of $430.00 he said to me I'm lucky he could of charged me $1200.00 and could of came up with something else wrong. I felt angry and upset, that man never offered me for me to take my car back, he never said to me in that conversation that the work was under warranty for 12 months or 12,000 miles. Sincerely, [redacted]###-###-####

Review: To B.B.B

This is a letter of explanation and complaint about

“One Stop Auto Repair Shop” in Lathrop, CA.

On Saturday Feb. 21,2015 we brought our Jeep Grand Cherokee to repair shop around 10:00 a.m, we explained the problem, that our Jeep would sputter at times, and would die out at a stop, mechanic said we would have to leave the Jeep and he would run a diagnostic on it, so we did. Then around 3:00 p.m. same day my son calls us, he’s on the freeway with friends going towards bay area, he see’s my Jeep on the freeway going passed pleasington! He video records the jeep on the freeway, the man driving the jeep was not the same guy I left the car with! Then there’s a lady in the passenger side and a kid in the back seat. We could not believe this, my son takes his exit but he said the guy kept driving passed Pleasington, and who knows where.

On the same day my husband drove by the shop to see if our Jeep was there on the property, it was not, he drove by again around closing time, Jeep was not there on property (other cars were) in fact, Jeep was not there all weekend.

Sunday, Deb/ 22, 2015 I called Lathrop Police, I talked to Officer about everything that happened, he did agree that was odd for a shop to do and how I should talk to shop manager,

I just wanted Police to know just in case anything happens to my Jeep.

My husband calls repair shop Monday Feb. 23, 2015. Mechanic explains they are not done with diagnostic test. “We did not say anything to him on the phone, I did not trust them at this point, as far as I know they could break something else on the jeep, I f I confronted him on phone about the long drive and a family in the car.

The Mechanic calls us Monday Feb. 23, 2015 around 2:30 explaining he drove it far to test drive it, and some testing does require a long drive so I took his word for it. He said it’s the Throttle position Snesor.” Cost would be $430.00 so because we desperately needed our car fixed we said O.K. I gone to pick the car talked to him about the long diagnostic test drive, the family in the car, how my son seen a family in my car and has it on video, he did not seem to care:

I take my car home, does not seem to be running any better than when I dropped it off, I get home, I write down miles. Compare it to the miles when I left the Jeep, and could not believe it, this guy put and extra 290 miles on my Jeep! We could not believe this, the O.D. read 171446 when I left it, to 171736 when I picked it up.

Next I call him explaining everything the mils on my car, my son has video of this family in my car, and he did not look like the driver the mechanic said he had to drive really fair (which is not true for the problem to happen the car did not have to get driven that far) I did not believe any of his explanations, my opinion is this guy could of rented my car out for a weekend done some joy ride it and charged us for it.Desired Settlement: My husband took car to work next day, jeep did same thing. We are out $430.00 we still have a problem, this shop im sure is taking other peoples money too, and that’s terrible, this guy set us back $430.00 of our hard working money. He does not deserve to have this business.

Business

Response:

Customer brought vehicle in on for an engine misfire which she stated would only do it occasionally and the last time she noticed misfire was in the city of Morgan Hill, Ca and vehicle had not misfired since. We followed protocol with our diagnostic which involved test driving vehicle under different speeds, loads, and conditions in an attempt to duplicate misfire. After several test drives and continued diagnostics and testing we determined that vehicle had a very random misfire which was being caused by an intermittently malfunctioning Throttle Position Sensor. Explained diagnostic results to customer over the phone, they approved repairs and picked up vehicle but as of now she has never contacted us regarding a continued misfire of symptom until receipt of this complaint. If customer is still experiencing the same symptom she is welcome to bring vehicle back as we warranty our work for 12 months or 12,000 miles.

Consumer

Response:

I [redacted] am writing in response to a rebuttal with "One Stop Auto Repair & Smog".As you could see on our invoice dated 2-21-15 we talked to the mechanic (my husband and I) that our jeep dies out at times or feels like its running out of fuel or hesitation.His letter from the business states that the engine misfires which is not true he also states he had to test drive in different speeds, loads & conditions in an attempt to duplicate miss fire. Our jeep never misfired it dies out occasionally. He did not have to drive the jeep 290 miles with his wife and kids in my car, my son and four of his friends are witnesses to seeing my jeep on the freeway going passed Pleasington the day I left the jeep there. Who adds on 290 miles to test drive a car?I did call him a day later, and said the jeep is doing the same thing its not fixed. I would like my money back he told me thats not going to happen. I said to him " you went for a joyride in my car all weekend plus you added on 290 miles I deserve a refund of $430.00 he said to me I'm lucky he could of charged me $1200.00 and could of came up with something else wrong. I felt angry and upset, that man never offered me for me to take my car back, he never said to me in that conversation that the work was under warranty for 12 months or 12,000 miles. Sincerely, [redacted]###-###-####