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One Stop Body & Collision

632 N Grand Ave., Covina, California, United States, 91724

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Reviews Auto Body Repair and Painting One Stop Body & Collision

One Stop Body & Collision Reviews (%countItem)

On June 26 One stop picked up my vehicle, they inspected the vehicle gave us an estimate and said the repairs would take about 2 months.
In August my husband went to the shop to find out when our vehicle was going to be ready since it had been 2 months and we had not been contacted by One Stop. He was told that it would take one more week. My husband has gone to the shop and called them numerous times and each time he's been told one more week, a couple more days. All this time my husband was working with *** On November 7th, when my husband was upset because our vehicle was still not done, *** spoke to him and told him that going forward he would be handling the repairs on our vehicle and loaned us a car. On November 25th I stopped by the shop to request registration and Insurance documents for the loaner because we were going to travel for the thanksgiving holiday. I asked *** about my vehicle he told me that it was at the dealers, but my vehicle was actually parked outside on the street. He stated that it would be ready on Monday or Tuesday after thanksgiving. After I left the shop he called to tell me that was going to rent a car for us because his boss did not want us to put so many miles on the one he loaned us. We did not hear from *** until Thursday, December 5th, he contacted my husband to tell him that we needed to return the rental. My husband asked him about our vehicle and he stated that it was at the dealer and he did not know when it would be ready. My husband told him we needed a car and he agreed to loan us their vehicle again. On Wednesday, December 11th I called and spoke to *** express how frustrated we were and he said that I needed to speak with *** because he was the one in charge of the repairs to my vehicle. I spoke to *** at 4:55pm he stated that my vehicle was at the dealer and they had not given him a date of when the repairs would be done. I told him that we were frustrated and it seemed like our vehicle was not a priority; that they picked up the car, inspected it and agreed they could repair and have had our vehicle for over 5 months and I felt like they were making excuses and I would contact the dealer to find out the status of the repairs.. On Thursday at 7:30am I contacted the dealer and spoke with *** she stated that they had my car and had been waiting on One Stop to authorize the repairs. She stated that the repairs were approved late in the evening on Wednesday. After I spoke to her I was very upset because it was apparent that One stop was not being diligent and did not approve the repairs till after I told them I was going to contact the dealer.

Desired Outcome

We want One Stop to finish the repairs on my vehicle and provide us with an inspection report form Nissan Motors that my vehicle is safe and drive-able. We have been more than patient and I have had no vehicle for over 5 months. The only reason they offer a loaner on November 7th was because my husband was upset. The only time that they initiated contact with us was when they wanted us to return the rental. I also feel that they need to compensate us for all the stress and frustration they have put us through.

One Stop Body & Collision Response • Jan 09, 2020

The repairs were agreed and signed by .***. The 2015 Nissan Rogue has been returned and picked up by . *** on December 20th 2019. Paperwork has been provided to .*** including the inspection report form provided by Nissan.

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Address: 632 N Grand Ave., Covina, California, United States, 91724

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