Sent: Thursday, October 30, 2:PM To: drteam Subject: Revdex.com CASE # [redacted] HI MY NAME IS [redacted] I WORK FOR FIRE STONE WHEN SHE MEANING MISS [redacted] WE GAVE HER A LIST OF THING THT WERE WRONG WITH HER CAR FEES WHERE OVER A $DALLORS MINDIN U SHE ONLY HAD A VOUCHER FOR $ANYTHING OVER SHE WOULD HAVE TO PAY SHE SAID TO DO WHAT WE HAS DISSCON THE LIST SO SHE PICKED OUT WHAT SHE WANTED DONE FROM THE LIST ANY QUESTION FEEL FREE TO CONTACT ME OR [redacted] OR [redacted] THANK YOU FOR UR TIME [redacted] HERES A SHORT LIST REPLACE VALV COR GASKET FRONT SHOCKS MAJOR UNUP FRONT CV AXEL OIL CHANGE ALIGENMENT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintIn Regards to the store owner ***, when he called me and discussed the things needed to be fixed on my vehicle after he put my car on a scale he made it seem as if he was fixing everything I disclosed with himThe problems he fixed obviously didn't apply to the issues that we discussed, because the problems my vehicle had still existOne of [redacted] employees whispered to me that "You need a motor mount" I asked him how much does that cost and he replied "at least $for labor." If that is the case why didn't this get fixedThis could be the reason why my car has start -up issues [redacted] also told me himself that I will need a new crank shaft censorI feel as if the company took it upon themselves to treat me as an unsatisfied customer, because I payed with a government issued voucherThe minor issues that were fixed had nothing to do with the actual complaints I spoke with [redacted] aboutOne of my biggest issues I went over with [redacted] was that my car had start -up problems [redacted] did NOT fix that priority issue instead he fixed other things such as the alignment, oil change, spark plugs, wires, and distributor capsBefore I took my vehicle to get repaired at Firestone three months before my vehicle had just got a major tune up done by a mechanic named ***, so I feel as that wasn't a major priorityMy motor mount and my crank shaft wasRight after my vehicle was repaired I felt my alignment being worse than it was when I took it in to get repaired, I also have oil leaks and I don't understand how if they just gave me a new oil changeThat's like giving a customer a refill on their drink, but their cup has a hole in it, and instead of giving them a new cup you give them the same cup but a new clean and clear drinkI took it upon myself and my two attempts to go back to the company for help in resolving these issues, but it was no goodI'm not asking for a refund I payed with free money basically, but I attend college, I have a three year old son that attends daycare, and my vehicle is what I rely onI just ask if the company would fix the problems on my vehicle that I originally discussed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. In Regards to the store owner [redacted], when he called me and discussed the things needed to be fixed on my vehicle after he put my car on a scale he made it seem as if he was fixing everything I disclosed with him. The problems he fixed obviously didn't apply to the issues that we discussed, because the problems my vehicle had still exist. One of [redacted] employees whispered to me that "You need a motor mount" I asked him how much does that cost and he replied "at least $300 for labor." If that is the case why didn't this get fixed. This could be the reason why my car has start -up issues. [redacted] also told me himself that I will need a new crank shaft censor. I feel as if the company took it upon themselves to treat me as an unsatisfied customer, because I payed with a government issued voucher. The minor issues that were fixed had nothing to do with the actual complaints I spoke with [redacted] about. One of my biggest issues I went over with [redacted] was that my car had start -up problems. [redacted] did NOT fix that priority issue instead he fixed other things such as the alignment, oil change, spark plugs, wires, and distributor caps. Before I took my vehicle to get repaired at Firestone three months before my vehicle had just got a major tune up done by a mechanic named [redacted], so I feel as that wasn't a major priority. My motor mount and my crank shaft was. Right after my vehicle was repaired I felt my alignment being worse than it was when I took it in to get repaired, I also have oil leaks and I don't understand how if they just gave me a new oil change. That's like giving a customer a refill on their drink, but their cup has a hole in it, and instead of giving them a new cup you give them the same cup but a new clean and clear drink. I took it upon myself and my two attempts to go back to the company for help in resolving these issues, but it was no good. I'm not asking for a refund I payed with free money basically, but I attend college, I have a three year old son that attends daycare, and my vehicle is what I rely on. I just ask if the company would fix the problems on my vehicle that I originally discussed.
Sent: Thursday, October 30, 2014 2:20 PM
To: drteam
Subject: Revdex.com CASE # [redacted]
HI MY NAME IS [redacted] I WORK FOR FIRE STONE WHEN SHE MEANING MISS [redacted] WE GAVE HER A LIST OF THING THT WERE WRONG WITH HER CAR FEES WHERE OVER A $1000.00 DALLORS MINDIN U SHE ONLY HAD A VOUCHER...
FOR $1000.00 ANYTHING OVER SHE WOULD HAVE TO PAY SHE SAID TO DO WHAT WE HAS DISSC. ON THE LIST SO SHE PICKED OUT WHAT SHE WANTED DONE FROM THE LIST ANY QUESTION FEEL FREE TO CONTACT ME OR [redacted] OR [redacted] THANK YOU FOR UR TIME [redacted] HERES A SHORT LIST
REPLACE VALV COR GASKET
2 FRONT SHOCKS
MAJOR UNUP
2 FRONT CV AXEL
OIL CHANGE
ALIGENMENT
Sent: Thursday, October 30, 2:PM To: drteam Subject: Revdex.com CASE # [redacted] HI MY NAME IS [redacted] I WORK FOR FIRE STONE WHEN SHE MEANING MISS [redacted] WE GAVE HER A LIST OF THING THT WERE WRONG WITH HER CAR FEES WHERE OVER A $DALLORS MINDIN U SHE ONLY HAD A VOUCHER FOR $ANYTHING OVER SHE WOULD HAVE TO PAY SHE SAID TO DO WHAT WE HAS DISSCON THE LIST SO SHE PICKED OUT WHAT SHE WANTED DONE FROM THE LIST ANY QUESTION FEEL FREE TO CONTACT ME OR [redacted] OR [redacted] THANK YOU FOR UR TIME [redacted] HERES A SHORT LIST REPLACE VALV COR GASKET FRONT SHOCKS MAJOR UNUP FRONT CV AXEL OIL CHANGE ALIGENMENT
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaintIn Regards to the store owner ***, when he called me and discussed the things needed to be fixed on my vehicle after he put my car on a scale he made it seem as if he was fixing everything I disclosed with himThe problems he fixed obviously didn't apply to the issues that we discussed, because the problems my vehicle had still existOne of [redacted] employees whispered to me that "You need a motor mount" I asked him how much does that cost and he replied "at least $for labor." If that is the case why didn't this get fixedThis could be the reason why my car has start -up issues [redacted] also told me himself that I will need a new crank shaft censorI feel as if the company took it upon themselves to treat me as an unsatisfied customer, because I payed with a government issued voucherThe minor issues that were fixed had nothing to do with the actual complaints I spoke with [redacted] aboutOne of my biggest issues I went over with [redacted] was that my car had start -up problems [redacted] did NOT fix that priority issue instead he fixed other things such as the alignment, oil change, spark plugs, wires, and distributor capsBefore I took my vehicle to get repaired at Firestone three months before my vehicle had just got a major tune up done by a mechanic named ***, so I feel as that wasn't a major priorityMy motor mount and my crank shaft wasRight after my vehicle was repaired I felt my alignment being worse than it was when I took it in to get repaired, I also have oil leaks and I don't understand how if they just gave me a new oil changeThat's like giving a customer a refill on their drink, but their cup has a hole in it, and instead of giving them a new cup you give them the same cup but a new clean and clear drinkI took it upon myself and my two attempts to go back to the company for help in resolving these issues, but it was no goodI'm not asking for a refund I payed with free money basically, but I attend college, I have a three year old son that attends daycare, and my vehicle is what I rely onI just ask if the company would fix the problems on my vehicle that I originally discussed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. In Regards to the store owner [redacted], when he called me and discussed the things needed to be fixed on my vehicle after he put my car on a scale he made it seem as if he was fixing everything I disclosed with him. The problems he fixed obviously didn't apply to the issues that we discussed, because the problems my vehicle had still exist. One of [redacted] employees whispered to me that "You need a motor mount" I asked him how much does that cost and he replied "at least $300 for labor." If that is the case why didn't this get fixed. This could be the reason why my car has start -up issues. [redacted] also told me himself that I will need a new crank shaft censor. I feel as if the company took it upon themselves to treat me as an unsatisfied customer, because I payed with a government issued voucher. The minor issues that were fixed had nothing to do with the actual complaints I spoke with [redacted] about. One of my biggest issues I went over with [redacted] was that my car had start -up problems. [redacted] did NOT fix that priority issue instead he fixed other things such as the alignment, oil change, spark plugs, wires, and distributor caps. Before I took my vehicle to get repaired at Firestone three months before my vehicle had just got a major tune up done by a mechanic named [redacted], so I feel as that wasn't a major priority. My motor mount and my crank shaft was. Right after my vehicle was repaired I felt my alignment being worse than it was when I took it in to get repaired, I also have oil leaks and I don't understand how if they just gave me a new oil change. That's like giving a customer a refill on their drink, but their cup has a hole in it, and instead of giving them a new cup you give them the same cup but a new clean and clear drink. I took it upon myself and my two attempts to go back to the company for help in resolving these issues, but it was no good. I'm not asking for a refund I payed with free money basically, but I attend college, I have a three year old son that attends daycare, and my vehicle is what I rely on. I just ask if the company would fix the problems on my vehicle that I originally discussed.
Sent: Thursday, October 30, 2014 2:20 PM
To: drteam
Subject: Revdex.com CASE # [redacted]
HI MY NAME IS [redacted] I WORK FOR FIRE STONE WHEN SHE MEANING MISS [redacted] WE GAVE HER A LIST OF THING THT WERE WRONG WITH HER CAR FEES WHERE OVER A $1000.00 DALLORS MINDIN U SHE ONLY HAD A VOUCHER...
FOR $1000.00 ANYTHING OVER SHE WOULD HAVE TO PAY SHE SAID TO DO WHAT WE HAS DISSC. ON THE LIST SO SHE PICKED OUT WHAT SHE WANTED DONE FROM THE LIST ANY QUESTION FEEL FREE TO CONTACT ME OR [redacted] OR [redacted] THANK YOU FOR UR TIME [redacted] HERES A SHORT LIST
REPLACE VALV COR GASKET
2 FRONT SHOCKS
MAJOR UNUP
2 FRONT CV AXEL
OIL CHANGE
ALIGENMENT