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One Stop Cellular

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Review: I received a used iphone5, that I was told was in mint condition. Upon receiving it, I called apple, to get the Apple Care on the phone, and learned from Apple, that the serial numbers were not matching, therefore I could not get the Applecare, bc the phone had been tampered with. I notified the seller, Michelle, from One Stop Cellular, she said they were not aware of this to send phone back and she would give me, in return, a new apple iPhone 5. There were delays in sending phone back because I had wrong address, was B not 8, and then I found out I could not use the same sim cards again, so I had to get new cards whig cost 25.00 a piece and we had many delays because of bad snow. I returned the phone and they told me it was too late, and that the screen was warped and the bevel was scratched. Their words "the phone had been tampered with" which was exactly my words to them. I received the phone back today, the WHOLE screen is off not intact at all, totally different condition than it was sent in. I was trying to reach her for several weeks, by sending her e mails through e bay and I wasn't able to. I logged into another account (my daughters) and then was able to send messages. Mind you also she said time took to long to return, but I notified her every step of the way, for as long as I was able to send e mails, referring to wrong address, sim cards etc., and she need ever notified me that it was too late to do anything. I just want a refund, I will even send their damaged phone back to them. I have all of the e mails between Michelle and I describing description etc. January 7, 2014, she was notified that I sent phone out and got it returned as no such address, responded with correct address, after this date, I wasn't able to make anymore contact, as I was blocked and she tried to delete all previous e mails, however she deleted from her end, not mine.Desired Settlement: I would really just appreciate a full refund, or the phone that was promised to me.

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Description: CELLULAR TELEPHONE SERVICE & SUPPLIES

Address: 7802 New River Rd #836  New River Valley Mall, Christiansburg, Virginia, United States, 24073

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