One Stop Customs

In response to complaint #***, In accordance with
the renewal lease agreement that Mr*** executed with DeVille Apartments,
Ltdon April 2, rent is due on the first day of the
month. Late fees are posted on the 2nd day of the month
to any account for which total amount
due has not been received. In accordance with Ohio
Revised Code a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by
the 5th day of the month. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille
Apartments, Ltdrequires the payment to be in certified
funds. These procedures are executed fairly and consistently
among all residents who are party to a lease agreement with DeVille
Apartments, Ltd
All correspondence to our corporate
office is stamped with the date received by a corporate staff member.
Mr***’s payment is stamped August 5, 2015. During his
tenancy, Mr.*** has paid after the 1st day of the month on eight (8)
occasions. On each of those occasions, none have been paid after
the 5th day of the month and he has included the late fee due.
I have placed a telephone call to Mr*** at
the Daytime phone listed in this complaint on Monday August
10,2015 and Tuesday August 11,but reached voicemail. I
left messages for Mr*** to return my call at *** to
discuss the rent payment; my calls have not been returned.
If Mr*** could return my call I am confident
that this issue can be resolved.
Sincerely,
*** * ***
Regional Manager

In response to complaint #***, DeVille Apartments was notified in March by a resident at *** *** Street that he was infested with bed bugsThat apartment and the adjacent apartments were inspected to determine the extent of the infestationThe apartment in question and the laundry room, due
to proximity, have been treated several times and the bed bugs have been eradicated from these areasAdjacent apartments were treated as a pro-active measureSince that time, two (2) other apartments have reported bed bugsAgain, the pest control company inspected to confirm and schedule treatmentThese additional two (2) apartments have been treated times to dateOverall, DeVille Apartments has treated this building twelve (12) times since first notification of infestationAs you are aware I’m sure, bed bug treatments come with a must do preparation processOn several occasions, residents have failed to comply with this preparation process so treatment was unable to be performedWe have even evicted a resident due to his unwillingness to do the preparation for treatmentMost recent inspections (7/6/16) were done by a canine unit of the pest control companyWe are currently waiting for the findings report from the pest control company in order to determine the next step in our efforts to remove all bed bugs from this buildingDeVille Apartments has spent thousands of dollars and is doing everything possible to remedy this situationHowever, we cannot remedy the situation without the cooperation of all the residentsIf you have any other questions, you may contact me directly at ***Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
In the response from the business they state they will execute a day notice on the 5th of the month if payment has not been received in fullPer the property manager, *** ***, payment was received by the 5thMr*** asked for an additional $for a alleged late feeMr*** acknowledged in an email (which was attached to my complain) that the rental check was dated 7/30/but there is NO postmark on the envelopeThis payment was delivered through the USPS so there should always be a postmarkWithout such postmark I have no reason to believe my payment is late as it was mailed days prior to the due dateI do appreciate the timely response from the businessHowever, I am in disagreement to the assessment of the $late fee.
Regards,
*** ***

In response to complaint #***, In accordance with the renewal lease agreement that Mr*** executed with DeVille Apartments, Ltdon April 2, rent is due on the first day of the month. Late fees are posted on the 2nd day of the month to any account for which total amount due has not been received. In accordance with Ohio Revised Code a Notice to Leave the Premises is delivered to the resident if a total amount due is not received by the 5th day of the month. The day notice was posted to Mr***’s front door on the 5th before the check was received in the mail at our corporate office. If a payment is accepted after a Notice to Leave the Premises is delivered DeVille Apartments, Ltdrequires the payment to be in certified funds. These procedures are executed fairly and consistently among all residents who are party to a lease agreement with DeVille Apartments, Ltd. All correspondence to our corporate office is stamped with the date received by a corporate staff member. Mr***’s payment is stamped August 5, 2015.(attached is the envelope which was received via the USPS at our office ) During his tenancy, Mr*** has paid after the 1st day of the month on eight (8) occasions. On each of those occasions, none have been paid after the 5th day of the month and he has included the late feedue. I placed telephone calls to Mr*** at the Daytime phone listed in this complaint on Monday August 10, and Tuesday August 11, but reached voicemail. I left messages for Mr*** to return my call at *** to discuss the rent payment; my calls have not been returned. Mr*** placed a telephone call to Mr*** on Wednesday August 12, but reached voicemail. Mr*** has not returned any telephone calls. On Monday, August 17, we received in the mail from Mr*** the keys to his apartment, a letter stating he has vacated the apartment and a $money order which paid the $50 late fee that Mr*** refers to in his complaint Subsequent to this complaint, DeVille Apartments Ltdwas notified by our banking institution that Mr***’s check that he refers to in this complaint has been returned due to a stop payment. Therefore, DeVille Apartments Ltd. has not received the rent payment that Mr***s is disputing in this complaint. In accordance with Ohio Revised Code 5321.16, DeVille Apartments, Ltdwill provide Mr*** an accounting of his security deposit on or before September 16, 2015. Sincerely, *** * *** Regional Manager