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One Stop Equipment Rental & Sales

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One Stop Equipment Rental & Sales Reviews (5)

the consumer received his sod on 9/12/2015.hecalled us on9/27/with his complaint.he asked for a certain sodhe has a pet and let his pet go on a new lawnhe ajso let his kids play on ithe did not complain when first got ithe thinks we should pay for a new lawnthere is not a sod that can stand up to pets

he never said anything to me about kids and petswe have been selling sod for three years he got his sod and let them on it right awayyou have to stay off a new lawn for four weekswe should not have to refund his money

he never said anything to me about kids and pets. we have been  selling sod for three years . he got his sod and let them on it right away. you have to stay off a new lawn  for four weeks. we should not have to refund his money

the consumer received his sod on 9/12/2015.hecalled us on9/27/2015 with his complaint.he asked for a certain sod. he has a pet and let his pet go on a new lawn. he ajso let his kids play on it. he did not complain when first got it. he thinks we should pay for a new lawn. there is not a sod that can...

stand up to pets.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
When I called San Diego Sod Farm, I initially asked for Tall Fescue and stated my conditions which the SOD would be used for, which is our dog and kids. Myself, knowing not a thing about SOD should of then been corrected and pointed in the appropriate direction for which type of SOD would meet my request. I told them that I was building my backyard for their use. I did not "let" the dog and kids on the SOD, it is for them. I understand that there is no specific SOD which would completely withstand a dog or high traffic but knowing now that there are such types as "Bermuda" and "St. Augustine" that  "would only discolor and comeback" itself to grow green again and grow in height to a full healthy lawn according to Rick who works for AMSOD (the place San Diego Sod Farm gets their product from). This should of been addressed from the professionals to myself upon our phone conversation before the order was made and I spent all weekend installing it. Once I installed the SOD after it was delivered on 09/12, my wife and I recognized the damage immediately and thought it would recover but it did not. We are not even remotely satisfied with the demeaning behavior from multiple employees there and it has affected our family. It is unacceptable and we do not accept their response. We are not asking them to send us new SOD free of charge, we are simply asking that we get refunded for a product that was recommended and does not meet even one of our needs. Thank you.
Regards,
[redacted]

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Address: 254 Pine St, Ramona, California, United States, 92065-1866

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