One Stop Home Repair, Inc. Reviews (1)
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One Stop Home Repair, Inc. Rating
Address: 90 Stillwater Ave, Ridgewood, Maine, United States, 04473-3455
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Our response to [redacted]’s complaint.September 6, 2016Revdex.comCustomer [redacted] called One Stop Home Repair on 3-11-16 for an estimate.We visited and sent her an estimate 3-18-16We called her in April to see if she’d made decisionIn May she called back and...
specifically- [redacted]Wants done in July - will price be the same?We called her back and told her yes price would be the same-May 23 or there about – [redacted]she wants job done in July-May 24 - the office called her and said we would need a $1,000 deposit to order windows-May 24 - she paid with cc over phone-We did not order windows – we would order end of June to get in July-Around June 20 she called and said we could do job earlier - (We were booked up and could not)-On June 27 we ordered windows-July 13 [redacted] called to ask if we had her on the schedule. We were doing schedule daily and couldn't give her a date. She threatened to not do job at all if we couldn't give her a date.-July 13 the estimator called to see when windows would be here and was told July 18th-July 13th the office called [redacted] to tell her the windows would be here the 18th and that we would do them on the 20th-July 18th [redacted] called the office to cancel the install date because her husband wasn't confident we could do the job because she had to threaten to cancel before we would schedule it. This was not the case - the windows were ordered and would not be in until the 18th.-Then she called back and said not to put her credit back on that card, she doesn't use that card - wants us to send her a check.-July 22 – the estimator called her - she didn't answer-July 25th – the estimator called her. She answered. He told her that we could not return her down payment. He asked if she wanted him to deliver windows to her home and she said no. She is stopping payment at her bank. She also said she didn't want anything from us.-The windows are special ordered and cannot be returned.We still have special order windows that can’t be returned.At no time did anyone at One Stop Home Repair ever call the $1,000.00 deposit to order the material a “good faith” or “non refundable deposit.”At no time did anyone at One Stop Home Repair ever refuse to refund her money because of a 60 day dispute time frame (we don’t have a time frame on customer satisfaction). Our issue with refunding the money is that we special ordered windows that we cannot return and cannot use anywhere else. We offered to bring her the windows and she refused saying she wants nothing more from us.August 06, 2016 – the $1,000.00 deposit was returned to her. She has the full $1,000.00 back and we have $1,000.00 worth of special ordered windows that we can’t use.We are not sure what the next step should be. The customer wanted to change the time frame and we did our best to accommodate her. She has her money back. We have windows in storage that we can’t use.Please advise.
[redacted], SRPresidentOne Stop Home Repair, Inc[redacted], ME [redacted]