One Stop Jewelry

From: < [redacted] @***.com>Date: Mon, Apr 24, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint # [redacted] .To: [redacted] @myRevdex.com.orgGood Afternoon, I would like to open the above referenced case due to the refund of $not being issued On 4/19/17, I went to One Stop Jewelers with my credit card and ID as per the letter issued by Alex S [redacted] dated 4/8/(attached) However, upon my arrival, they asked for the original receipt, which I didn’t have as it wasn’t requested I informed them that I would bring it back because I thought that I had it in my office, but unfortunately I didn’t On 4/20/17, I went back to One stop Jewelers with the original receipt, and the store was closedAs a result, I would like this stated in my complaint As an FYI, I turned it over to my bank ( [redacted] ***) on 4/20/17.Thanks [redacted] ***

April 8, 2017To whom it may concern:This letter is to acknowledge that we had received the above mentioned complaintIt is our store's policy to resolve all disputes with customers with acceptable for them outcomesWe did try to reach out to [redacted] to resolve the issue she has by calling her on April 6, The customer had refused to talk to us over the phoneInstead, she decided to contact Revdex.com and her card's issuer to resolve this metterIn order for us to provide her with refund she must bring her card back to the storeDue to federal regulation we do not store customer's card information and cannot issue a refund without card being presentIf [redacted] would have allowed us to resolve this issue, we are confident she would have been satisfiedSince our credit terminal does not reference original transaction when we issue a refund, we will have to wait for communication from our credit card processor to avoid getting a charge-back by a bank and issuing refund at the same time.Sincerely,Alex S

April 8, 2017To whom it may concern:This letter is to acknowledge that we had received the above mentioned complaint. It is our store's policy to resolve all disputes with customers with acceptable for them outcomes. We did try to reach out to [redacted] to resolve the issue she has by...

calling her on April 6, 2017. The customer had refused to talk to us over the phone. Instead, she decided to contact Revdex.com and her card's issuer to resolve this metter. In order for us to provide her with refund she must bring her card back to the store. Due to federal regulation we do not store customer's card information and cannot issue a refund without card being present. If [redacted] would have allowed us to resolve this issue, we are confident she would have been satisfied. Since our credit terminal does not reference original transaction when we issue a refund, we will have to wait for communication from our credit card processor to avoid getting a charge-back by a bank and issuing refund at the same time.Sincerely,Alex S

From: <[redacted].com>Date: Mon, Apr 24, 2017 at 3:49 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]@myRevdex.com.orgGood Afternoon, I would like to open the above referenced case due to the refund of $300 not being issued.  On 4/19/17, I went to One Stop Jewelers with my credit card and ID as per the letter issued by Alex S[redacted] dated 4/8/17 (attached).  However, upon my arrival, they asked for the original receipt, which I didn’t have as it wasn’t requested.  I informed them that I would bring it back because I thought that I had it in my office, but unfortunately I didn’t.  On 4/20/17, I went back to One stop Jewelers with the original receipt, and the store was closed. As a result, I would like this stated in my complaint.  As an FYI, I turned it over to my bank ([redacted]) on 4/20/17.Thanks[redacted]