One Stop Moving & Storage

Dear Revdex.com This letter is in response to complaint number [redacted] We here at One Stop Moving & Storage take every customer complaint very serious and we always do our best to resolve matters as best we canIn this particular complaint as with any complaint we understand that we were unable to bring a satisfactory solution for the customer in questionAs noted by our Revdex.com rating we have never and will never bait and switch any of our clientsWe advised the customer that we would not be able to perform the job in question minutes after we received his credit card informationAfter the customer relayed his disappointment we gave the information to our owner and he advised our staff to honor the quote in questionAt that time we contacted the customer to advise we would honor the contract, the customer stated that he had already found another companyOnce again we would like to apologist for any inconvenience this situation may have caused but we maintain we did everything within our power to correct the situation

Here at One Stop Moving & Storage we take great pride in the work that we doWe pride our self on providing a world class moving expereiance Even with the pro-cautions we have in place damages do occurIn reference to this particular case we maintain that we did not cause any damages to the elevator in questionUpon arriving at the location or workers proceeded to use the elevator at the location, after the first trip in the elevator I our employee noticed the elevator was not operating correctlyOur foreman stated the elevator was moving very slow and that they would use the stairs insteadAt know time did any of our workers force open the elevatorPer our workers at the job site they only use the elevator once and it was still working after they used itAfter reviewing the invoice from the elevator companies invoice the elevator tech states elevators operations are ok additional bolts put in per customers requestAfter reviewing all the fact in the case we advised the customer we are not responsible for the damagesWe value all of our customers and we look forward to finding a satisfactory conclusion to this matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The problem is they cancelled the job two days after I told them I was going with them Secondly their proposal to do the job as quoted was after the factI gave them a deadline to tell me if they would do the jobThey called me and told me they would try to get me with another company of unknown reputationThey let the deadline pass which was several hours after they had cancelled meThey knew I would need to work quickly because I needed to complete the move this past weekend and that when the deadline past that I would need to go with someone elseAfter I told them I had gone with someone else and that I was filling a Revdex.com complaint they let me know that they would now honor their commitmentI told them it was too late because I had contracted with someone else and I would need to honor my contract unlike what they had done to me If they truly are the company they are trying to portray to you they would have never cancelled me and when I complained about it they should have immediately said they would honor their contractThey would not have argued with me and tried to tell me that the move should cost several thousand dollars moreThey are unscrupulous as far as I am concerned Regards, [redacted] ***

Overall great job by the guysI had a extremely large and difficult two day move and they did the job very fast and efficientThey worked hard the whole day they even worked when I asked them to take a break very pleased with the service

In response to customer complaint [redacted] We here at One Stop Moving and Storage take great pride in our reputation and our great standing with the Revdex.com We take ever claim serious and always attempt to resolve the situation with our customer satisfaction in mindIn this particular situation we understand their was some damages during the movie which was a very challenging move due to the layout of the residenceWe advised the customer that we recommend that she should not attempt to place those items upstairs in her unit due to the size of the furniture in relation to the very small and curved stair case at hr new locationPer the request of the customer we made an attempt to do so which resulted in some damage to the locationUpon learning of the damage we sent out a very qualified employee with years of construction experienceOur employee repaired the damage to the ceiling and went to a local hardware store to attempt to replace the floor thresholdThe threshold in question was never properly installed as we advised the customer by showing her the imbalance between her laminate floors and the tile floor in the kitchenEven after advising the customer we still made an attempt to replace the floor threshold but we were unsuccessful in finding one that matches her floorWe acknowledge that we did cause some minor damages and we have contacted the customer to try and reach a mutual decisionThe customer stated she would like her furniture looked at by a furniture repair specialist and would like to have a floor guy repair her floor although all damage claims are handled by CSI Pros we are in the process of resolving the issue with the customer One Stop Moving and Storage

We have reviewed the rejection from the customer in question and we at no point plan on or have we attempted to lie or misrepresent the facts in this caseWe can only go by the information we received from the client and the workers on the jobWe prefer not to say the customer or workers or lying about the fact, we would rather spend this time to come to a resolution that will satisfy the parties involvedWe look forward to hearing from the customer with a suggested solution to resolve this matter

Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [The fact of the matter is their position is untrue There so called reviews maybe, or not be where they are due to the fact they want their/your survey immediately after deliveryIts not until you have had some time to go through your belongings that you start discovering all of these items damaged I also took pictures of the items as I found them as the pictures also provide time and date of when they were taken in the Meta data of the file I'm attaching them for all to see I didn't take photos of the refrigerator at the time so if anyone would like to see the damage on the front from where it took some abuse I will gladly take a few The statement of dollars is out of context given the price of it new one and just ridiculousthat isn't even reasonable and you can clearly see in the photos where someone tried to screw the screws back in after it was ripped off is what it looks like and sprayed with foam so much that it is literally rolling down on the inside on the hoses The Mitre saw being a sturdy machine was clearly impacted so hard a corner is crushed the pictures are what they are proof There so called insurance company that is so good at what they do offered only dollars which for these types of damages is just insulting to say the least and that is personal If the manager Personally moved these items how is it then nothing like this was noticed, the only reason could be is so that when someone is in the position that we are they can try and claim it didn't happen while they had our property how could they not notice that a chair had its leg completely broken snapped If they will not even take responsibility for a chair they surely wouldn't want to for more expensive items Which is why we choose to contact Revdex.com as we knew from their insurance adjuster message that we would get no where I"m enclosing their message as well to show and indicate there view on the value of the property they move for all consumers Here it is unedited it is as it was sent " This letter is provided in response to your pending claim for loss, damage, delay, overcharge and / or complaint arising out of your relocation under the carrier / interlining agent One Stop Moving & Storage Claim ID / Number noted above We have now completed a review of your claim and are prepared to address it The documents in our file in conjunction with all statements made by you on your claim form indicate that you chose to release your goods to your carrier / interlining agent, One Stop Moving & Storage for a Valuation Protection of Per Pound Per Article After careful review of all relevant documents provided by both you and the carrier and included with your claim, One Stop Moving & Storage is now prepared to settle your claim as follows: Loss / Damage: Inv # Item Description Weight Settlement Amount DESK, ROLLTOP 0Lbs Deny - Picture Doesn`t Allow Weight Determination $ Analysis: The picture provided by you does not show the entire item to allow proper weight determination based on the AMSA Weight GuideThe weight claimed by you is not substantiated by any valid documentation to allow monetary compensation per claimed weightTherefore, the carrier must respectfully decline this portion of your claim SEWING MACHINE/PORTABLE 20Lbs As Claimed $ Analysis: N/A CHAIR, DINING 15Lbs As Claimed $ Analysis: N/A REFRIGERATOR, UP TO CU 0Lbs Per Information Provided by Your Carrier $ Analysis: Per information provided by the carrier this items was not damaged at delivery Therefore, the carrier must respectfully decline this portion of your claim SAW, TABLE 0Lbs Deny - Packed by Owner $ Analysis: The carrier is not liable for any packing damages to any fragile items unless packed and unpacked by its employeesSince the carrier did not pack or unpack any cartons, the van operator would have no knowledge of the contents of the containers or the condition of the contentsBecause no exceptions were noted at delivery, indicating any external damages were made to cartons, there is no evidence that the carrier is responsible for the claimed damagesTherefore, the carrier must respectfully decline this portion of your claim DRESSER, CHILD 25Lbs As Claimed $ Analysis: Total Settlement Amount $ A Release Form in the amount of $will be sent to you via email following this emailThe release form is issued for the full settlement of your claimIn order to accept your settlement offer, please sign the release form and fax or email it back to usOne Stop Moving & Storage will mail you the settlement check within days of the receipt of the signed release If you do not accept the settlement please send us a detailed dispute letter to [email protected] providing material supporting your dispute as detailed in our Dispute Instructions PageClick Here to download your Dispute instructions if you are unable to open the file please Click Here to download Free Adobe Reader from www.adobe.com If we do not receive a response from you within the next days, we will assume "Lack of Interest" and will close your case Best regards, [redacted] CSI - Claims Adjuster Obo One Stop Moving & Storage ] Regards, [redacted]

Due to an oversight the check was not sent until 2/21/The release form was signed by the customer stating that we have resolved the issue based on the $settlement agreement

After reviewing the response from the complainant we have to reiterate our original position on this matterWe feel we have done everything possible to resolve the situationUnfortunately we can not come to a conclusion that is agreeable by both parties at this time

I used One Stop Moving and Storage for the 2nd time and always had an awesome experience! the movers wrapped my furniture in moving pads and packed my entire kitchen in only hrthe price was very reasonable and they also gave me free boxes! overall experience was great, will use them for my next move this summer!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Again, OS Movers have promised to schedule both a flooring contractor and furniture repair specialist to correct the damage they did to my home BUT they have not followed through I believe this is another stalling tactic meant only to settle with Revdex.com The two damaged thresh hold laminate boards can be purchased at any flooring company and replaced or as I stated to OS, I would accept payment and arrange the repair myself The furniture damage they did needs to be repaired or I should be financially compensated OS states in their response that the ceiling repair was done by an experienced workman I have attached a photo ta [redacted] AFTER his repair attempt to show the unsatisfactory result In addition, I was notified that my bed could not be moved upstairs only AFTER the ceiling and walls had been damaged My main complaint is that ***, the "manager" after viewing the damages, told me NOT to file with the company insurance provider, CSI He promised me for months that all of the damage - floors, walls, ceiling and furniture would be repaired by licensed contractors hired and paid for by OS Movers When the promised repairs were never scheduled by OS, I attempted to file a claim with CSI and was told it was too late and that I was only allowed my one original claim for loss of my telescope (I did NOT accept the proposed settlement of that claim for a mere $14.00) [redacted] lied to me and the company is still lying in their response The damage and loss occurred Dec3, and I am still waiting for a resolution over months later Regards, [redacted]

Our experience with One Stop Moving has been great! The customer service has been excellent the times we had moved and the movers are very kind and efficient I would definitely recommend this company to any business or homeowner

I really appreciated the service I received from One Stop MovingI recently had to move from my home of years after the death of my husband so it was a very emotional timeThe crew at One Stop Moving made my move very simple and easy [redacted] and the other guys came in and handled all my furniture with careThe guys worked very hard and they were very pleasent

great experience with One Stop Moving and Storage! I moved from downtown San Diego to North San Diego (Carlsbad) Manuel and his crew were amazing, they even helped me to load my car since it was raining and I had hard time doing it great comany

I recently moved from LA to Del Mar CaliforniaMy experience with One Stop Moving was greatMy move was very complicated and involved two trucks and placing some of my items in storageAll of my belongings arrived in pristine condition

Since the time of the last rebuttal we have done everything possible to resolve this matter with a satisfactory solutionWe have rein burst the client for material purchased to repair the ceiling damageWe also contacted CSI Insurance to allow the client to add additional items to her original claimWe have completely closed out the claims for the damagesThe customer has been mailed check for damagesWe have a release form signed by the customer acknowledging that we have done as promisedWe sent a additional repair guy to the customer home to survey the threshold boardHe agreed with the initial review that the threshold board was not properly instal during the initial instillationBoth repair guys and the customer have not been able to find a suitable replacementWe here at One Stop Moving take every claim very seriously and we are willing to do everything in our power to satisfy our customersAttached is a signed copy of the release form.Thank You

We would first like to apologize for any misunderstanding in this matterOur recorded show that the customer was double bill for her storage chargesOnce we were notified of the mistake we immediately issued a full refund to the cardI personal called the customer and advised that the funds were returned to the original cardI left the customer a voicemail advising that the funds have been returnedThe complete process from the time of the call until the funds were returned was less than hoursWe were notified of the charge July the return was process on July 14thWe have been in business many years and we have maintained a great standing with the Revdex.com and or customersOnce again we are sorry for the mistake but as per our company policy we issued the customer a refund immediately