One Storage Centre

Complaint: [redacted] I am rejecting this response because: I did not come to the business in a confrontational manorI entered the premises and simply asked what was going on with my paymentThe lady I spoke with immediately became condescending with me in stating that I wrote her a hot check, which I did not doI was assured by HER STAFF that my account was in good standing and it was PAIDWhen I mentioned this to her and showed her the documents, she laughed in my face and said, "that just shows me that you gave us a check..." The representative gave me the forms and signed them to show the bank that they had gotten the payment and get it all resolved because my account was not showing itMy bank account was showing that they tried to process two check payments of 29.00$ Which is what drew my attention that there was any issue at allThe copy of the returned check I got AFTER all the commotion shows a reciept date of 4/01/If the company got the returned check on that date, then why is it that when I came into the business on 4/07/I was told I was paid up until May 1st, only to be told it bounced on 4/16/14? Attached is the copy of the returned check with the date stamp to the left clearly showing its receipt date of 4/01/14, as provided to me by my bank Regards, [redacted] ***

Tenant's check # [redacted] written in the amount of $for his initial mopayment was received on March 21st It was submitted for deposit on April 1st I assume he received notification from his bank on or about the 7th of April that it was returned for NSF, as that is the day he came by our office and spoke with the lady on staff that day She provided him the same printouts that are now attached, and on that day, they showed nothing more than his initial check payment transaction from March 21st as, at that time, no further account activity had transpired On that day, his account was indeed in good standing and my representative would have assured him of that The check was returned to us on April 11th via paper mail, and the tenant was informed on Monday, April 14th of the NSF, its associated fee, and its retroactive late fee, leaving him a balance of $ Today, Mr [redacted] arrived quite confrontationally, demanding to know why on the 7th, an associate gave him printouts "assuring him that the check had cleared" I tried numerous time to explain that she could only give him what amounted to receipts, but could in no way be privy to his personal account information with his bank He became belligerent He insisted that he would be removing his belongings immediately I did follow him out the door to be sure that he was 1) really leaving and 2) more importantly, not going to attempt entry as he is now locked out and would remain so until his balance was cleared He yelled many things I said that I was sorry he had written me a hot check and that he would be allowed access once his account was paid in full

Complaint: [redacted]
I am rejecting this response because: I did not come to the business in a confrontational manor. I entered the premises and simply asked what was going on with my payment. The lady I spoke with immediately became condescending with me in stating that I wrote her a hot check, which I did not do. I was assured by HER STAFF that my account was in good standing and it was PAID. When I mentioned this to her and showed her the documents, she laughed in my face and said, "that just shows me that you gave us a check..." The representative gave me the forms and signed them to show the bank that they had gotten the payment and get it all resolved because my account was not showing it. My bank account was showing that they tried to process two check payments of 29.00$ Which is what drew my attention that there was any issue at all. The copy of the returned check I got AFTER all the commotion shows a reciept date of 4/01/14. If  the company got the returned check on that date, then why is it that when I came into the business on 4/07/14 I was told I was paid up until May 1st, only to be told it bounced on 4/16/14?
Attached is the copy of the returned check with the date stamp to the left clearly showing its receipt date of 4/01/14, as provided to me by my bank.
Regards,
[redacted]

Tenant's check #[redacted] written in the amount of $42.07 for his initial move-in payment was received on March 21st.
It was submitted for deposit on April 1st.  I assume he received notification from his bank on or about the 7th of April that it was returned for NSF,
as that is...

the day he came by our office and spoke with the lady on staff that day.  She provided him the same printouts that are now attached, and on that
day, they showed nothing more than his initial check payment transaction from March 21st as, at that time, no further account activity had transpired.  On that day,
his account was indeed in good standing and my representative would have assured him of that.  The check was returned to us on April 11th via paper mail,
and the tenant was informed on Monday, April 14th of the NSF, its associated fee, and its retroactive late fee, leaving him a balance of $87.07.
Today, Mr. [redacted] arrived quite confrontationally, demanding to know why on the 7th, an associate gave him printouts "assuring him that the check had cleared".  I tried numerous time to explain that she could only give him what amounted to receipts, but could in no way be privy to his personal account information with his bank.  He became belligerent.  He insisted that he would be removing his belongings immediately.  I did follow him out the door to be sure that he was 1) really leaving and 2) more importantly, not going to attempt entry as he is now locked out and would remain so until his balance was cleared.  He yelled many things.  I said that I was sorry he had written me a hot check and that he would be allowed access once his account was paid in full.