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One Toyota of Oakland

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One Toyota of Oakland Reviews (4)

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As *** mentioned in his complaint, he spoke with managers prior to purchasing the vehicle: our Sales Manager, our Used Car Manager, and our General Sales ManagerBetween these managers and ***, there was a clear understanding about the extent that we'd be able to assist with the bumper;
***, but not repaintWe specifically wrote on the “Due Bill,” the document that states what is promised as part of the transaction, “***.” There was never any promise or insinuation that we would be painting the carAs the General Manager, I personally reached out to *** and offered to re-detail his car, as a gesture of goodwillHe has yet to respond

We are extremely sorry that our customer feels as though we were not interested in assisting to rectify this issue. The first couple times the customer came in, our lead Assistant Service Manager, [redacted] helped, as well as our General Sales Manager, Ainsworth. Unfortunately we were unable...

to duplicate the problem. We authorized the vehicle to go to Weatherford BMW to be checked out. At BMW, we believe their Service Writer "upsold" the customer unnecessary items. Without first speaking to us, the customer authorized the work; work that we had not agreed to pay for. However, out of goodwill, we paid the $1000+ bill for a "valve issue." As for the shifting issue, even BMW said there was nothing irregular. Our customer was aware from the time of purchase that the vehicle was sold "as-is." We feel as though we went above and beyond and clearly conveyed the extent that we would be able to help. We were surprised to learn that the customer was still unsatisfied. Tell us why here...

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
I'll accept this detail. As long as it's a real detail. Not a wax and wash. I know this "missunderstanding" isn't going anywhere.  If They can mail me a gift  certificate or something like that so I can take it in for a full detail. Sincerely, [redacted]

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Address: 8181 Oakport St, Oakland, California, United States, 94621

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