Initial Business Response / [redacted] (1000, 34, 2016/09/02) */ [redacted] Dispute resolution manager for the Revdex.com [redacted] Fort Wayne IN XXXXX XXX-XXX-XXXX Re: DBP case #XXXXXXXX Dear ***, am writing you this letter in response to your clients complaint [redacted] First and foremost I wish to apologize for any breakdown in communication between our officesI was told by your office that this case was closed due to no formatted hippa formI see now that the form has been recently signed and therefore I am formally responding to this complaint I saw this patient on August 14, with complaints of back painOn examination of this patient she had diffuse abdominal pain along with low back painI worked her up per the standard of care by obtaining x-rays and urine analysis Including a pregnancy testShe was ultimately diagnosed with low back pain, endometriosis, abdominal pain and ADDShe was told to take Ambien and Norco as prescribed and to continue taking her AdderallAt no time did she refuse therapy and in fact gave written consent agreeing to the following treatment She was treated appropriately given the appropriate medications and I standby my treatment of this patientI refuse to do any refunds Please feel to contact me request to this matter at any time Sincerely, [redacted] JrDO FACOFP,FACSG Initial Consumer Rebuttal / [redacted] (3000, 36, 2016/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is being said is absolutely falseThe doctor refused to treatment unless I agreed to new xrays even though I had xrays on file from only a few months priorHe ran a pregnancy test even though I was on my period and I had told them thisHe also made me do a blood test so he could "examine the results that day"After the blood was drawn, the phlebotomist told me they had to send it away and would take several daysI was tricked and manipulated into several things when all I went in for was a back adjustmentThe endometriosis was diagnosed by a different physician, not Del PilarThis man is a crookAny review of him online would back this upI have been taken advantage of and am absolutely outraged Final Business Response / [redacted] (4000, 40, 2016/09/27) */ Dear [redacted] We again are reviewing this chart without change in our opinionNothing was done wrong and are closing this case on our sideWe regret the misunderstanding by the patient Best regards, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ Contact Name and Title: Garry [redacted] CFO Contact Phone: XXXXXXXXXX Contact Email: [redacted] @delpilarmedical.com Patient's guardian did pay $initially for the office visitThe $fee is explained in the practice's financial policy furnished at cheand signed by caregiverThe policy explains that additional services are eligible for same day discount if paid in full at time of serviceThis was completely explained in writing and signed by guardianPatient is from the Netherlands and presented to our urgent care with headache x days and sore throat x daysPatient also volunteered on her chesheet that she had been experiencing "very hot and cold" sensationsThe physician ordered the appropriate labs based upon a combination of the presenting physical symptoms and patient's volunteered informationThe fact that the patient had recently been on a trans-Atlantic flight increased the possibility that the patient had been exposed to viruses that may not yet be seasonal for our regionThe practice stands by the necessity of the tests ordered and performedGuardian is asking to be refunded $for the tests listedWe disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her cardAgain our position is that we provided appropriate care based upon the information given OFFER: The practice stands by the necessity of the tests ordered and performedGuardian is asking to be refunded $for the tests listedWe disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am going to accept their response because its obvious to me that they will not give any more than thatThat is all I have to say on the matter
Initial Business Response /* (1000, 34, 2016/09/02) */
[redacted]
Dispute resolution manager for the Revdex.com
[redacted] Fort Wayne IN XXXXX
XXX-XXX-XXXX
Re: DBP case #XXXXXXXX
Dear [redacted],
am writing you this letter in response to your clients complaint [redacted]. First...
and foremost I wish to apologize for any breakdown in communication between our offices. I was told by your office that this case was closed due to no formatted hippa form. I see now that the form has been recently signed and therefore I am formally responding to this complaint.
I saw this patient on August 14, 2015 with complaints of back pain. On examination of this patient she had diffuse abdominal pain along with low back pain. I worked her up per the standard of care by obtaining x-rays and urine analysis Including a pregnancy test. She was
ultimately diagnosed with low back pain, endometriosis, abdominal pain and ADD. She was told
to take Ambien and Norco as prescribed and to continue taking her Adderall. At no time did she
refuse therapy and in fact gave written consent agreeing to the following treatment.
She was treated appropriately given the appropriate medications and I standby my treatment of this patient. I refuse to do any refunds.
Please feel to contact me request to this matter at any time Sincerely,
[redacted]. Jr. DO FACOFP,FACSG
Initial Consumer Rebuttal /* (3000, 36, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is being said is absolutely false. The doctor refused to treatment unless I agreed to new xrays even though I had xrays on file from only a few months prior. He ran a pregnancy test even though I was on my period and I had told them this. He also made me do a blood test so he could "examine the results that day". After the blood was drawn, the phlebotomist told me they had to send it away and would take several days. I was tricked and manipulated into several things when all I went in for was a back adjustment. The endometriosis was diagnosed by a different physician, not Del Pilar. This man is a crook. Any review of him online would back this up. I have been taken advantage of and am absolutely outraged.
Final Business Response /* (4000, 40, 2016/09/27) */
Dear [redacted]
We again are reviewing this chart without change in our opinion. Nothing was done wrong and are closing this case on our side. We regret the misunderstanding by the patient.
Best regards,
[redacted]
Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: Garry [redacted] CFO
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@delpilarmedical.com
Patient's guardian did pay $160 initially for the office visit. The $160 fee is explained in the practice's financial policy...
furnished at check-in and signed by caregiver. The policy explains that additional services are eligible for same day discount if paid in full at time of service. This was completely explained in writing and signed by guardian. Patient is from the Netherlands and presented to our urgent care with headache x 5 days and sore throat x 2 days. Patient also volunteered on her check-in sheet that she had been experiencing "very hot and cold" sensations. The physician ordered the appropriate labs based upon a combination of the presenting physical symptoms and patient's volunteered information. The fact that the patient had recently been on a trans-Atlantic flight increased the possibility that the patient had been exposed to viruses that may not yet be seasonal for our region. The practice stands by the necessity of the tests ordered and performed. Guardian is asking to be refunded $179.20 for the tests listed. We disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card. Again our position is that we provided appropriate care based upon the information given.
OFFER:
The practice stands by the necessity of the tests ordered and performed. Guardian is asking to be refunded $179.20 for the tests listed. We disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am going to accept their response because its obvious to me that they will not give any more than that. That is all I have to say on the matter.
Initial Business Response / [redacted] (1000, 34, 2016/09/02) */ [redacted] Dispute resolution manager for the Revdex.com [redacted] Fort Wayne IN XXXXX XXX-XXX-XXXX Re: DBP case #XXXXXXXX Dear ***, am writing you this letter in response to your clients complaint [redacted] First and foremost I wish to apologize for any breakdown in communication between our officesI was told by your office that this case was closed due to no formatted hippa formI see now that the form has been recently signed and therefore I am formally responding to this complaint I saw this patient on August 14, with complaints of back painOn examination of this patient she had diffuse abdominal pain along with low back painI worked her up per the standard of care by obtaining x-rays and urine analysis Including a pregnancy testShe was ultimately diagnosed with low back pain, endometriosis, abdominal pain and ADDShe was told to take Ambien and Norco as prescribed and to continue taking her AdderallAt no time did she refuse therapy and in fact gave written consent agreeing to the following treatment She was treated appropriately given the appropriate medications and I standby my treatment of this patientI refuse to do any refunds Please feel to contact me request to this matter at any time Sincerely, [redacted] JrDO FACOFP,FACSG Initial Consumer Rebuttal / [redacted] (3000, 36, 2016/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) What is being said is absolutely falseThe doctor refused to treatment unless I agreed to new xrays even though I had xrays on file from only a few months priorHe ran a pregnancy test even though I was on my period and I had told them thisHe also made me do a blood test so he could "examine the results that day"After the blood was drawn, the phlebotomist told me they had to send it away and would take several daysI was tricked and manipulated into several things when all I went in for was a back adjustmentThe endometriosis was diagnosed by a different physician, not Del PilarThis man is a crookAny review of him online would back this upI have been taken advantage of and am absolutely outraged Final Business Response / [redacted] (4000, 40, 2016/09/27) */ Dear [redacted] We again are reviewing this chart without change in our opinionNothing was done wrong and are closing this case on our sideWe regret the misunderstanding by the patient Best regards, [redacted]
Initial Business Response / [redacted] (1000, 8, 2015/09/02) */ Contact Name and Title: Garry [redacted] CFO Contact Phone: XXXXXXXXXX Contact Email: [redacted] @delpilarmedical.com Patient's guardian did pay $initially for the office visitThe $fee is explained in the practice's financial policy furnished at cheand signed by caregiverThe policy explains that additional services are eligible for same day discount if paid in full at time of serviceThis was completely explained in writing and signed by guardianPatient is from the Netherlands and presented to our urgent care with headache x days and sore throat x daysPatient also volunteered on her chesheet that she had been experiencing "very hot and cold" sensationsThe physician ordered the appropriate labs based upon a combination of the presenting physical symptoms and patient's volunteered informationThe fact that the patient had recently been on a trans-Atlantic flight increased the possibility that the patient had been exposed to viruses that may not yet be seasonal for our regionThe practice stands by the necessity of the tests ordered and performedGuardian is asking to be refunded $for the tests listedWe disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her cardAgain our position is that we provided appropriate care based upon the information given OFFER: The practice stands by the necessity of the tests ordered and performedGuardian is asking to be refunded $for the tests listedWe disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/09/03) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am going to accept their response because its obvious to me that they will not give any more than thatThat is all I have to say on the matter
Initial Business Response /* (1000, 34, 2016/09/02) */
[redacted]
Dispute resolution manager for the Revdex.com
[redacted] Fort Wayne IN XXXXX
XXX-XXX-XXXX
Re: DBP case #XXXXXXXX
Dear [redacted],
am writing you this letter in response to your clients complaint [redacted]. First...
and foremost I wish to apologize for any breakdown in communication between our offices. I was told by your office that this case was closed due to no formatted hippa form. I see now that the form has been recently signed and therefore I am formally responding to this complaint.
I saw this patient on August 14, 2015 with complaints of back pain. On examination of this patient she had diffuse abdominal pain along with low back pain. I worked her up per the standard of care by obtaining x-rays and urine analysis Including a pregnancy test. She was
ultimately diagnosed with low back pain, endometriosis, abdominal pain and ADD. She was told
to take Ambien and Norco as prescribed and to continue taking her Adderall. At no time did she
refuse therapy and in fact gave written consent agreeing to the following treatment.
She was treated appropriately given the appropriate medications and I standby my treatment of this patient. I refuse to do any refunds.
Please feel to contact me request to this matter at any time Sincerely,
[redacted]. Jr. DO FACOFP,FACSG
Initial Consumer Rebuttal /* (3000, 36, 2016/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
What is being said is absolutely false. The doctor refused to treatment unless I agreed to new xrays even though I had xrays on file from only a few months prior. He ran a pregnancy test even though I was on my period and I had told them this. He also made me do a blood test so he could "examine the results that day". After the blood was drawn, the phlebotomist told me they had to send it away and would take several days. I was tricked and manipulated into several things when all I went in for was a back adjustment. The endometriosis was diagnosed by a different physician, not Del Pilar. This man is a crook. Any review of him online would back this up. I have been taken advantage of and am absolutely outraged.
Final Business Response /* (4000, 40, 2016/09/27) */
Dear [redacted]
We again are reviewing this chart without change in our opinion. Nothing was done wrong and are closing this case on our side. We regret the misunderstanding by the patient.
Best regards,
[redacted]
Initial Business Response /* (1000, 8, 2015/09/02) */
Contact Name and Title: Garry [redacted] CFO
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@delpilarmedical.com
Patient's guardian did pay $160 initially for the office visit. The $160 fee is explained in the practice's financial policy...
furnished at check-in and signed by caregiver. The policy explains that additional services are eligible for same day discount if paid in full at time of service. This was completely explained in writing and signed by guardian. Patient is from the Netherlands and presented to our urgent care with headache x 5 days and sore throat x 2 days. Patient also volunteered on her check-in sheet that she had been experiencing "very hot and cold" sensations. The physician ordered the appropriate labs based upon a combination of the presenting physical symptoms and patient's volunteered information. The fact that the patient had recently been on a trans-Atlantic flight increased the possibility that the patient had been exposed to viruses that may not yet be seasonal for our region. The practice stands by the necessity of the tests ordered and performed. Guardian is asking to be refunded $179.20 for the tests listed. We disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card. Again our position is that we provided appropriate care based upon the information given.
OFFER:
The practice stands by the necessity of the tests ordered and performed. Guardian is asking to be refunded $179.20 for the tests listed. We disagree with her request but in the interest of resolution, we offer 50% of that amount to be refunded to her card.
Initial Consumer Rebuttal /* (2000, 10, 2015/09/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am going to accept their response because its obvious to me that they will not give any more than that. That is all I have to say on the matter.