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One Triathlon Gear

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Reviews One Triathlon Gear

One Triathlon Gear Reviews (4)

Our policy has been in place for a number of years We make our customer service available via multiple means, email, phone and chat If a customer has any additional questions or concerns, we will gladly relay the correct information for their particular situationWe stand behind our policy regarding our returns and we do understand that each individual will have their own opinion of the process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It is absurd to have one part of the return policy on one webpage, and the rest of the policy on another webpage. On the Returns page (https://www.onetri.com/returns.html), it specifically states "Write the RMA number on the outside of the boxShip the item back to One Tri via insured ground serviceYou will be responsible for all return shipping charges." The fact that they also deduct the original shipping charges on a return is not clearly stated on this page. Instead, they expect you to navigate to another page entitled "Why Shop at OneTri" to learn about the rest of the shipping policy in detail. There is no hyperlink provided on the Returns page to this second page. For some reason, they expect consumers to navigate the entire site to learn about the full shipping/return policy
Regards,
*** ***

Regarding this customer's complaint, we do state on our webpage that a refund request will be refunded less any applicable fees.  Our site does go into further detail explaining that on another page, not uncommon when trying to relay a lot of information to out customers, especially because not...

all customers will fall under the return fee category.  Upon the customer's request for a return, since he did fall within the criteria, he was sent the following email:Hi [redacted],Your Return Merchandise Authorization (RMA) number is: [redacted]. If you would like to exchange to another size or a different item we would be happy to do that for you. Otherwise, here are the instructions for processing your return. Please don't hesitate to reach out if you have any questions.Pack the item in its original packaging with all instructions, tags, warranty cards, and any attachments. All products must be complete, unused, unwashed, and undamaged. Used, washed, damaged, previously owned and custom products cannot be returned.Write the RMA number on the outside of the package.Ship the item back to One Tri (address below). You will be responsible for return shipping charges. Once we receive the return product, we will inspect it to ensure it is in new condition and issue you a refund for the product.Note: If you opted for the Free 2-Day Shipping over $50 option, you will be refunded back the amount of your order less the cost of this shipping (on average around $12-16).Return Shipping Address:One Tri14771 Myford Road, Unit BTustin, CA 92780Thanks,[redacted] There was no time that we did not make the customer aware shipping fees would be withheld and when more information was requested, we were happy to provide the customer with the more detailed information that pertained to his situation.Here is a link to our policy overview on returns, exchanges and cancellations: https://www.onetri.com/returns.htmlHere is a link providing more detailed information for other aspects of our site: https://www.onetri.com/Why-Shop-At-One-Tri_ep_43-1.html

Our policy has been in place for a number of years.  We make our customer service available via multiple means, email, phone and chat.  If a customer has any additional questions or concerns, we will gladly relay the correct information for their particular situation. We stand behind our policy regarding our returns and we do understand that each individual will have their own opinion of the process.

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Address: 14771 Myford Rd #B, Tustin, California, United States, 92780

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Shady, yet now dead: once upon a time this website was reported to be associated with One Triathlon Gear, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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