One True Loan Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The business states that we would still qualify for the loan but ONLY if we give them more information, (they already have all our bank account info from April on), and we would have to pay $more, (on 7/30/in an email they told us we needed $7000, so I don't really trust this figure either.) I specifically asked *** *** on 7/15/if $was all we had to pay and he said yes I then called on 7/16/after the Good Faith Estimate came out and mentioned the difference shown there He again told me that we were only liable for the $because the other stuff on the GFE would be cancelled by the points we were getting for the interest rate we chose The only way we would continue with this loan is if they sent a notary to sign papers now We are not going to continue playing games We would not have continued with this company and with the appraisal if they had been straightforward from the beginning - we would have gone somewhere else where we would pay less up front We have a lot of cash because we save; it is not in our best interest to just blow it on elevated loan costs It would be cheaper for me to just pay my current loan down Complete the loan as stated or refund the appraisal fee
Regards,
*** ***

I have used One True Loan to refinance & purchase my second propertyI recently referred my sister in law to this company to refinance her homeAgain, they did a great job during the refinance processA special shout out to MoHe's a great person and kept us informed through out the process
I would encourage my friends and family to use One True Loan for their house financing needs

I was apprehensive about trusting an on-line company, but that faded away almost immediately as One True Loan did an EXCELLENT JOB all the way from start to finish on our refinanceThey had the patience to deal with the delayed process for property in Oregon where the appraisers are backed up over a month and assure us that it would all work out in the long run which it didI recommend using One True Loan without hesitation and will certainly contact them again when the need arises

I had a great experience with One True Loan I received a great rate for my refinanceMo was extremely professional and provided excellent customer service I am extremely satisfied with the service I received, and will be happy to refer my friends and family

One True Loan provided the best service ever! *** ** and ** *were awesome to work with! They were extremely professional and answered all my questionsThey gave me day-to-day status via e-mails or phone calls on my loan and always kept me up-to-date on the loan process from start to finishI couldn't ask for a better team to get my completedIf you want a great rate with very reasonable closing cost and easy, hassle free experience, then One True Loan is the place to do business withThey actually closed my loan early so that I was able to get my cash out days ahead of schedule, making me a very happy customer! I have no reservation giving One True Loan a 5+++ STAR rating! I will definitely recommend my friends and families to use this company for future loan needs

I used **, through One True LoanIt was one of the best customer service experiences I have hadHe responded quickly and was able to provide easy to understand follow-ups to all our conversationHe made the process so smoothI will always look to him first for my lending needs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
While One True Loan continues to attempt to rationalize their behavior in this transaction, it continues to be a classic case of bait and switch scheme of the same type that Amerisave was just penalized for days ago
1.) Regarding my supposed lack of direct communication - We have initiated over calls, texts, and emails to this company, and have been the recipients of about the same number, for a total of over separate communications between 6/11/and 8/1/ I sent my last email on 7/31/14, and the company has not responded except to send me a copy of their response on this website, (Revdex.com)
2.) Regarding my refusal to submit required documentation - We have provided everything requested up until the new request on 7/30/ The email that day from One True Loan included the following excerpt: "it appears the lender have decided not to use any of the funds from the accounts that were previously submitted Reason being is due to the fact that $deposits were from cash and a cashier check for $that could not be sourced because of shredded check stubTo remedy this, we're wondering if you have any other accounts without cash deposits that would affect our sourcing of funds issueWe would need an account that would have about $to pay for closing cost.
In addition, the lender is requiring about $as residual income reservesWhat this means is they would like to see that you have amount to cover unforeseeable future bills such as insurance or property taxThe lender will not use this account but will need to show that its available, a Roth IRA or 401k account should suffice."
We have obviously turned in our documentation because it refers to "accounts previously submitted" I became alert at this point to the bait and switch - we had been pre-approved, quoted one price, (which was verbally reconfirmed by Dahn Phan), and lockour interest rate, (which we were told could not be done until all our paperwork was approved) Once we paid for the appraisal, (which came in $10,more than expected), suddenly the price went up and we had to supply more bank accounts, and more confidential information One True Loan assumed that having paid for the appraisal, we would be willing to let them bleed us dry as we were already well into the loan process
3.) Regarding my non-understanding of mortgage procedures and requirements - This is the fourth time we have refinanced this house since we bought it in 1998, and the first time we have ever had an issueWe have better credit and more funds than we have ever had before We have never been asked for residual income reserves, even when our payment went up by several hundred dollars, instead of dropping as it would now Additionally, in their first response to this complaint, *** ***, President of One True Loan stated, "I reviewed the Lock Form attached and you are correct it does say “Total Closing Cost” of $ I can see how this can be misleading However, the Original GFE attached that is available on our website indicates there are costs that we can not determine at the time of lock Those two items are indicated as “TBD” on item #Initial Deposit for Escrow and #Daily Interest Charge I will be making corrections to our Lock Form to state more clearly that the initial escrow deposit and daily interested are not yet included."
One True Loan admits to using misleading language in their Lock Form Something shady is going on here
4.) It is stated that the loan is good and only our negligence is preventing it from occurring - If the lender will not use our funds, then the loan is no good We don't have other bank accounts to show We have given documentation of all we have This is the point, and the reason we are requesting a refund of our appraisal fee We were told everything was a go at $so we paid for the appraisal We would not have gone forward with the appraisal had we known the prices would be raised
I deeply resent the idea that I would want to stop a loan that would save me $a month in home payments I resent being taken advantage of even more Again I say: do the loan at the advertised price, or refund the appraisal fee
Regards,
*** ***

I am very pleased with One True Loan** offered the best deal and always provided answers to questions** was a pleasure to deal withHe made the confusing numbers simple and delivered what he promised
I highly recommend One True Loan

I have sent an email response directly to the customer Attached is the copy of the email and evidence in pdf and below is the email message sent directly to Mrs***:
Dear Mrs***,
I am writing you in
response to your Revdex.com complaintI am the President of One True Loan, Incand take all these matter seriously I want to address your concerns directly to see how we can come to a resolution Additionally, I will be providing Revdex.com a copy of our communication to ensure you that we are a transparent business Below are responses to your concerns
1) We are leery of giving them more information as we feel that they have been using bait and switch tactics to try and either increase their commission, or get information for identity theft purposes
I want to reassure you that we operate within the legal bounds of the state and government and the mortgage licenses we have been approved for Your information is always kept private, secured and never sold or given away
Additionally, as a Mortgage Broker, we do not make any more or less on your loan regardless of the interest rate or mortgage circumstances Our fee is fixed based on the loan amount Please see the attached legally binding Mortgage Broker Fee Agreement One True Loan, Incwill be paid by the Bank $1,IF the loan funds
2) The Mortgage Lock paper my husband signed stated a closing cost of $
I reviewed the Lock Form attached and you are correct it does say “Total Closing Cost” of $ I can see how this can be misleading However, the Original GFE attached that is available on our website indicates there are costs that we can not determine at the time of lock Those two items are indicated as “TBD” on item #Initial Deposit for Escrow and #Daily Interest Charge I will be making corrections to our Lock Form to state more clearly that the initial escrow deposit and daily interested are not yet included
I have also attached the GFE sent to you by the bank based on a closing day of 7/16/ The final estimated HUD form indicates a closing date of 8/6/which again changes the amount of the initial escrow deposit and daily interest charge
However, we can not include the exact dollar amount of escrow deposit and daily interest into the form because it depends on your taxes and insurance and the day in which your loan closes The daily interest can be zero if the loan closes at the last day of the month while the escrow deposit depends on your taxes and insurance which we will not know until we receive your tax and insurance statements Home Insurance and property taxes are liabilities that are required even with your existing mortgage They are not additionally costs for doing your loan
3) Per ***h’s email thread attached, there was also an additional increase of $
Since your request to reduce the loan amount of $105,to $104,it is now short by $ The mortgage payoff received from your existing lender is $104, This may not agree with your last mortgage statement balance because the mortgage payoff is taking into account the accumulated interest amount they charge if we pay off your mortgage by 8/6/
In regards to your concern, here is what I can offer off you:
1) Cancel the loan and I will cover half of the appraisal cost of $
Even though, One True Loan, Incdoes not receive any of the appraisal fee I willing to cover half of your appraisal cost because I understand how the lock form can be misleading However, You do qualify for the loan and the loan is beneficial if we proceed forward
2) Proceed forward with the loan and get $in refund
If you proceed with the loan, I will share half of our $commission with you We have many costs associated with doing your loan but I am willing cut our losses by funding your loan and proceeding with the loan at half the commission However, if you do choose to proceed, ***h would require a couple more bank statements to provide to the underwriter We would need your collaboration on this And, if you have fully cooperated with ***h and the underwriter still does not approve, I will cover the full $appraisal cost since it will now be 100% our failure
We can also increased your loan amount back up to $105,but it will require PMI I do not recommend this Another option is to change the interest rate to cover your taxes and insurance You will need to speak to ***h to see what is will be best for your mortgage Again, we do not make more or less commission with any of these changes
I understand your frustration However, One True Loan, Incis acting on your behalf as a broker We do not make any money if your loan does not fund; we actually lose money The bank’s underwriter dictates documents needed for you loan based on the Fannie Mae government guidelines
Please feel free to contact me directly at *** or *** if you would like to discuss further
Sincerely,
-*** ***

Extremely happy with the service from ** *** and *** ***

I can't say enough good things about this company I received the exact loan I expected to get, no playing games, no dragging out the process, no strange fees that you pay up front They found the best rates of all other companies that I contacted They were fast to complete the loan, sent updates nearly every day as to the status of the loan, and answered all questions very quickly

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While One True Loan continues to attempt to rationalize their behavior in this transaction, it continues to be a classic case of bait and switch scheme of the same type that Amerisave was just penalized for 2 days ago.
 
1.) Regarding my supposed lack of direct communication - We have initiated over 30 calls, texts, and emails to this company, and have been the recipients of about the same number, for a total of over 60 separate communications between 6/11/14 and 8/1/14.  I sent my last email on 7/31/14, and the company has not responded except to send me a copy of their response on this website, (Revdex.com).
2.) Regarding my refusal to submit required documentation - We have provided everything requested up until the new request on 7/30/14.  The email that day from One True Loan included the following excerpt: "it appears the lender have decided not to use any of the funds from the accounts that were previously submitted.  Reason being is due to the fact that $2000 deposits were from cash and a cashier check for $2453.91 that could not be sourced because of shredded check stub. To remedy this, we're wondering if you have any other accounts without cash deposits that would affect our sourcing of funds issue. We would need an account that would have about $5000 to pay for closing cost. 
In addition, the lender is requiring about $2000 as residual income reserves. What this means is they would like to see that you have amount to cover unforeseeable future bills such as insurance or property tax. The lender will not use this account but will need to show that its available, a Roth IRA or 401k account should suffice."
We have obviously turned in our documentation because it refers to "accounts previously submitted".  I became alert at this point to the bait and switch - we had been pre-approved, quoted one price, (which was verbally reconfirmed by Dahn Phan), and locked-in our interest rate, (which we were told could not be done until all our paperwork was approved).  Once we paid for the appraisal, (which came in $10,000 more than expected), suddenly the price went up and we had to supply more bank accounts, and more confidential information.  One True Loan assumed that having paid for the appraisal, we would be willing to let them bleed us dry as we were already well into the loan process.
 
3.) Regarding my non-understanding of mortgage procedures and requirements - This is the fourth time we have refinanced this house since we bought it in 1998, and the first time we have ever had an issue. We have better credit and more funds than we have ever had before.  We have never been asked for residual income reserves, even when our payment went up by several hundred dollars, instead of dropping as it would now.  Additionally, in their first response to this complaint, [redacted], President of One True Loan stated, "I reviewed the Lock Form attached and you are correct it does say “Total Closing Cost” of $1998.  I can see how this can be misleading.  However, the Original GFE attached that is available on our website indicates there are 2 costs that we can not determine at the time of lock.  Those two items are indicated as “TBD” on item #9 Initial Deposit for Escrow and #10 Daily Interest Charge.  I will be making corrections to our Lock Form to state more clearly that the initial escrow deposit and daily interested are not yet included."  
One True Loan admits to using misleading language in their Lock Form.  Something shady is going on here.
4.) It is stated that the loan is good and only our negligence is preventing it from occurring - If the lender will not use our funds, then the loan is no good.  We don't have other bank accounts to show.  We have given documentation of all we have.  This is the point, and the reason we are requesting a refund of our appraisal fee.  We were told everything was a go at $1998 so we paid for the appraisal.  We would not have gone forward with the appraisal had we known the prices would be raised.
 
I deeply resent the idea that I would want to stop a loan that would save me $245 a month in home payments.  I resent being taken advantage of even more.  Again I say: do the loan at the advertised price, or refund the appraisal fee.
 
Regards,
[redacted]

I called One True Loan after being stalled by Wells Fargo for weeks and weeks on a cash out refinance. Mo answered my call and not only beat Wells Fargos rate (saving me a ton of cash) but completed to process in record time!! He was easy to work with. Addressed my questions promptly. I will definitely be working with Mo at One True Loan again soon!

I was refereed to these guys from a colleague. I shopped around and found the best rates with them. During the refi process the team stayed on top of things to ensure everything went smoothly.

We had a great experience with this company. They were quick, professional and very responsive. We had several questions at the various stages of the process and asked to change direction at least once. Their staff , mainly Mo M, was always available by phone and email with timely and thorough responses. Their process was fast and their recommendations have so far been excellent

One True Loan helped me with my first home mortgage and they made the process absolutely painless. Their rates were competitive, their service was professional, and their staff were all very friendly, knowledgeable, and helpful.
They were responsive to my questions, touched-base with me very frequently to make sure everything was on track, and they kept me sane through the process.
Thank you!

Regarding Mrs. [redacted]’s Message:
Without direct dialog with customer, no other resolution can be offered. However, we would like to address Mrs. [redacted]’s complaints.
1) Regarding the mortgage process, there are some basic information that all borrowers need to understand to refinance with any lender:

Property Tax is the borrower’s responsibility not the broker or lender.


Homeowner’s Insurance is the borrower’s responsibility.


Prepaid Daily Interest on the new loan from the time of closing to the first mortgage payment is the borrower’s responsibility.


Difference between the actual mortgage payoff and the loan amount is the borrower’s responsibility.


These amounts can NOT be calculated until a final funding/closing date can be determined.


The old lender will be refunding the borrower any unused property tax or insurance from their previous escrow account.


Our loan officers always explain this thoroughly to our borrower’s at the beginning of the application process.


Our lock form also clearly indicates that any discount the borrower receives can only be used for prepaid interest, property taxes and homeowner’s insurance. Additionally, loan amounts can also be change to cover any difference in the mortgage payoff amount.

2) Regarding the clarity of our loan fees also identified as closing cost.

Closing cost is the cost we charge to close the loan. This is NOT the settlement charge which includes property tax, homeowner’s insurance, and prepaid interest.


Based on the lock form that the borrower received, the cost adds up to $1998 based on:

$2,250 (Admin Fee) +$480 (Appraisal) +$618 (Title) +$600 (Escrow) -$1,950 (Discount)
3) The mortgage payoff statement we received from the lender was higher than the loan amount. This is not something we can control.
4) Borrower chose to include property tax and homeowner’s insurance into the loan raising the settlement charge. However, borrower fails to understand that the unused amount from their previous lender would be refunded to them.
5) Prepaid Daily Interest may increase or decrease depending on when the loan closes. This is the daily interest from the date of closing to the first mortgage statement for the new loan.
6) Borrower refused to collaborate with us regarding submission of required documents.  Documentation is required by both our lender and Fannie Mae (a government sponsored entity). One True Loan does not directly require these documentation evidence. The loan could not move forward without these documentation and is therefore not something that One True Loan is responsible.
7) Regarding the Appraisal Fee: One True Loan did not receive any of this money. One True Loan has only submitted the request with our lender and their appraiser with written consent of the borrower. Evidence can be provided upon request.
8) Regarding the $7000 settlement charge, I have reviewed the email from 7/30/14. Only approximately $5000 was the settlement charge.  The breakdown for the $5000 is $1998 for closing cost fees and roughly $3000 for property tax, insurance, prepaid interest and difference in loan amount. Some of this $3000 amount would be refunded from the previous lender from the unused amounts in the old escrow account. The other $2000 was the reserve that the bank requires the borrower have in their accounts.  Borrower fails to understand reserves does NOT mean it’s a fee to be paid but rather an amount that the lender requires the borrower to have in their bank accounts to ensure that they will not fail to pay their first and future mortgage payments.  This was all explained thoroughly in the written email.
In summary: $7000 = $1998 (fees unchanged) + $3000 (estimated borrower’s home obligation) + $2000 reserve (not required to pay at closing and not part of the settlement charge).
9) One True Loan has not made any mistake with this loan that would jeopardize the approval of the loan nor have we hid any fees or costs. Mortgage is a complex process and we have made every attempt to be visible and thorough of our explanation to all our borrowers not just Mrs. [redacted].  We continue to improve our website to make it easier for our borrower to quickly and visually grasp the complex mortgage process and all the money transactions involved.
In conclusion, unless borrower is willing to be in direct communication AND cooperate with us, there is nothing more we can do for the borrower.  It would appear that the borrower has changed her mind with the loan and is looking for One True Loan to be responsible for her decision.
Regards,
One True Loan, Inc.

I was pleasantly surprised by my experience with One True Loan. My broker was very helpful, accommodated my refinancing needs and addressed my (many) questions.

Regarding Mrs. [redacted]’s Message:
Without direct dialog with customer, no other resolution can be offered. However, we would like to address Mrs. [redacted]’s complaints.
1) Regarding the mortgage process, there are some basic information that all borrowers need to understand to refinance with any lender:
Property Tax is the borrower’s responsibility not the broker or lender.


Homeowner’s Insurance is the borrower’s responsibility.


Prepaid Daily Interest on the new loan from the time of closing to the first mortgage payment is the borrower’s responsibility.


Difference between the actual mortgage payoff and the loan amount is the borrower’s responsibility.


These amounts can NOT be calculated until a final funding/closing date can be determined.


The old lender will be refunding the borrower any unused property tax or insurance from their previous escrow account.


Our loan officers always explain this thoroughly to our borrower’s at the beginning of the application process.


Our lock form also clearly indicates that any discount the borrower receives can only be used for prepaid interest, property taxes and homeowner’s insurance. Additionally, loan amounts can also be change to cover any difference in the mortgage payoff amount.

2) Regarding the clarity of our loan fees also identified as closing cost.
Closing cost is the cost we charge to close the loan. This is NOT the settlement charge which includes property tax, homeowner’s insurance, and prepaid interest.


Based on the lock form that the borrower received, the cost adds up to $1998 based on:

$2,250 (Admin Fee) +$480 (Appraisal) +$618 (Title) +$600 (Escrow) -$1,950 (Discount)
3) The mortgage payoff statement we received from the lender was higher than the loan amount. This is not something we can control.
4) Borrower chose to include property tax and homeowner’s insurance into the loan raising the settlement charge. However, borrower fails to understand that the unused amount from their previous lender would be refunded to them.
5) Prepaid Daily Interest may increase or decrease depending on when the loan closes. This is the daily interest from the date of closing to the first mortgage statement for the new loan.
6) Borrower refused to collaborate with us regarding submission of required documents.  Documentation is required by both our lender and Fannie Mae (a government sponsored entity). One True Loan does not directly require these documentation evidence. The loan could not move forward without these documentation and is therefore not something that One True Loan is responsible.
7) Regarding the Appraisal Fee: One True Loan did not receive any of this money. One True Loan has only submitted the request with our lender and their appraiser with written consent of the borrower. Evidence can be provided upon request.
8) Regarding the $7000 settlement charge, I have reviewed the email from 7/30/14. Only approximately $5000 was the settlement charge.  The breakdown for the $5000 is $1998 for closing cost fees and roughly $3000 for property tax, insurance, prepaid interest and difference in loan amount. Some of this $3000 amount would be refunded from the previous lender from the unused amounts in the old escrow account. The other $2000 was the reserve that the bank requires the borrower have in their accounts.  Borrower fails to understand reserves does NOT mean it’s a fee to be paid but rather an amount that the lender requires the borrower to have in their bank accounts to ensure that they will not fail to pay their first and future mortgage payments.  This was all explained thoroughly in the written email.
In summary: $7000 = $1998 (fees unchanged) + $3000 (estimated borrower’s home obligation) + $2000 reserve (not required to pay at closing and not part of the settlement charge).
9) One True Loan has not made any mistake with this loan that would jeopardize the approval of the loan nor have we hid any fees or costs. Mortgage is a complex process and we have made every attempt to be visible and thorough of our explanation to all our borrowers not just Mrs. [redacted].  We continue to improve our website to make it easier for our borrower to quickly and visually grasp the complex mortgage process and all the money transactions involved.
In conclusion, unless borrower is willing to be in direct communication AND cooperate with us, there is nothing more we can do for the borrower.  It would appear that the borrower has changed her mind with the loan and is looking for One True Loan to be responsible for her decision.
Regards,
One True Loan, Inc.

I have sent an email response directly to the customer.  Attached is the copy of the email and evidence in pdf and below is the email message sent directly to Mrs. [redacted]:
 
 
Dear Mrs. [redacted],
 
I am writing you in response to your Revdex.com complaint. I am the President of One...

True Loan, Inc. and take all these matter seriously.  I want to address your concerns directly to see how we can come to a resolution.  Additionally, I will be providing Revdex.com a copy of our communication to ensure you that we are a transparent business.  Below are responses to your concerns.
 
1) We are leery of giving them more information as we feel that they have been using bait and switch tactics to try and either increase their commission, or get information for identity theft purposes.
 
I want to reassure you that we operate within the legal bounds of the state and government and the mortgage licenses we have been approved for.  Your information is always kept private, secured and never sold or given away.
 
Additionally, as a Mortgage Broker, we do not make any more or less on your loan regardless of the interest rate or mortgage circumstances.  Our fee is fixed based on the loan amount.  Please see the attached legally binding Mortgage Broker Fee Agreement.  One True Loan, Inc. will be paid by the Bank $1,500 IF the loan funds.
 
2) The Mortgage Lock paper my husband signed stated a closing cost of $1998.
 
I reviewed the Lock Form attached and you are correct it does say “Total Closing Cost” of $1998.  I can see how this can be misleading.  However, the Original GFE attached that is available on our website indicates there are 2 costs that we can not determine at the time of lock.  Those two items are indicated as “TBD” on item #9 Initial Deposit for Escrow and #10 Daily Interest Charge.  I will be making corrections to our Lock Form to state more clearly that the initial escrow deposit and daily interested are not yet included.  
 
I have also attached the GFE sent to you by the bank based on a closing day of 7/16/14.  The final estimated HUD form indicates a closing date of 8/6/14 which again changes the amount of the initial escrow deposit and daily interest charge.
 
However, we can not include the exact dollar amount of escrow deposit and daily interest into the form because it depends on your taxes and insurance and the day in which your loan closes.  The daily interest can be zero if the loan closes at the last day of the month while the escrow deposit depends on your taxes and insurance which we will not know until we receive your tax and insurance statements.  Home Insurance and property taxes are liabilities that are required even with your existing mortgage.  They are not additionally costs for doing your loan.
 
3) Per [redacted]h’s email thread attached, there was also an additional increase of $630.39
 
Since your request to reduce the loan amount of $105,000 to $104,000 it is now short by $630.39.  The mortgage payoff received from your existing lender is $104,630.39.  This may not agree with your last mortgage statement balance because the mortgage payoff is taking into account the accumulated interest amount they charge if we pay off your mortgage by 8/6/14.
 
In regards to your concern, here is what I can offer off you:
 
1) Cancel the loan and I will cover half of the appraisal cost of $240.
Even though, One True Loan, Inc. does not receive any of the appraisal fee.  I willing to cover half of your appraisal cost because I understand how the lock form can be misleading.  However, You do qualify for the loan and the loan is beneficial if we proceed forward.
 
2) Proceed forward with the loan and get $750 in refund.
If you proceed with the loan, I will share half of our $1500 commission with you.  We have many costs associated with doing your loan but I am willing cut our losses by funding your loan and proceeding with the loan at half the commission.  However, if you do choose to proceed, [redacted]h would require a couple more bank statements to provide to the underwriter.  We would need your collaboration on this.  And, if you have fully cooperated with [redacted]h and the underwriter still does not approve, I will cover the full $480 appraisal cost since it will now be 100% our failure.
 
We can also increased your loan amount back up to $105,000 but it will require PMI.  I do not recommend this.  Another option is to change the interest rate to cover your taxes and insurance.  You will need to speak to [redacted]h to see what is will be best for your mortgage.  Again, we do not make more or less commission with any of these changes.
 
I understand your frustration.  However, One True Loan, Inc. is acting on your behalf as a broker.  We do not make any money if your loan does not fund; we actually lose money.  The bank’s underwriter dictates documents needed for you loan based on the Fannie Mae government guidelines.  
 
Please feel free to contact me directly at [redacted] or [redacted] if you would like to discuss further.
 
Sincerely,
 
-[redacted]