Sign in

One Wave Networks

Sharing is caring! Have something to share about One Wave Networks? Use RevDex to write a review
Reviews One Wave Networks

One Wave Networks Reviews (9)

hello we understand your frustration and apologize for this inconvenience and confusionWe do not print a new label and ship your item back we simply refuse the package from being delivered to us hence we never have possessioni.e if the mail person whether it be ups, sups, fedex etc walks in with a package and in your case we can clearly see that it is boots/shoes we right refused over the label and hand it back to them, from there the post is supposed to be delivered back to the recipient

HELLO IT APPEARS YOUR REFUND WAS PROCESSED OVER A MONTH AGO AND IT LOOKS LIKE IT TOOK LONGER THAN USUAL TO PROCESS BECAUSE YOU HAD SENT YOUR ITEM BACK TO ONE OF OUR STORES INSTEAD OF TO THE RETURN ADDRESS STATED IN THE RETURN POLICY ONLINESOMETIMES WE SHIP ITEMS FROM OUR STORES INSTEAD OF OUR
WAREHOUSE IF YOUR ITEM IS LOCATED THERE AND THIS LEADS TO CUSTOMERS SENDING THERE ITEM BACK TO THE ADDRESS LISTED ON YOUR PACKAGE AS OPPOSED TO THE ONE LISTED ON OUR RETURN POLCIY I HAVE INCLUDED SCREENSHOTS SHOWING THAT WE PROCESSED YOUR REFUND PLEASE CONFIRM AND LET THE Revdex.com KNOW AND HAVE A GREAT DAY

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The business refuses to answer my messages, and has not been in any contact with me, screenshot attached as proof.The package was delivered correctly by USPS, therefore no insurance claim can be filed, screenshot of tracking info attached as proof.I have screenshots of all correspondence between the business and myself I also have screenshots of delivery proof from USPS.I want my refund, as I returned the product
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hello this will be our last attempt to resolve this matter as we feel we have done our due dillengence in offering a resolutionWe are not refuting that your tracking info shows that the item you returned has been returned to Gilbert, Az which your screen shots showWe are however refuting the fact that your return was ever delivered to our return address which can be found on our website *** * *** rd gilbert, az We have contacted the post with your tracking info and they have confirmed your package was left on the porch of a house on martingale st in gilbert, az please call the post office and you can confirm this for your selfYou can also view it on google earthAnd as stated numerous times to you before if we did not receive your return we cannot issue you a refundWe have confirmed with the post office that your package was insured and as you were the sender you can file an insurance claim with themIf you would like us to call the post office with the Revdex.com on the line so that they can confirm your tracking # states that you shipped the package to the wrong address we would be more than happy to waste some more of our time and do that, this would not be an issue if you would not continue to put the blame on us!!! We ship out hundreds of thousands of packages a year and with that comes many returns in which we have no issues we have offered you a simple resolution numerous times now, we have spent valuable time numerous time tracking your package, responding to your allegations, and ultimately spending hours on the phone with our post tracing your package and than offering you the resolution they have offered obviously this is not enough for you but this is the extent of time we will offer on this matter have a great dayRevdex.com please do not contact us again on this matter we feel it is more than resolved please forgive our rash tone however as stated spending nearly man hours during our busiest season on this matter has been ridiculous and than to still be accused of not resolving this is unacceptableWe have recently stopped paying our $Revdex.com yearly fee for this very reason, we used to be proud to be Revdex.com accredited but we feel that your organization has changed!!!! If you ever go back to your old business model where you actually are neutral and are looking out for the best interest of honest hard working business, who contribute to this community please let us know and have a great day!!!!Decadence

this "business" is completely missing the point. Yes, I mailed the shoes back BUT per their website it states they will mail back the merchandise if it doesn't meet qualifications. I did open a post office claim and they said the package WAS delivered on the 17th of October and WAS NOT rejected, therefore there should be a tracking number to show that they mailed it back to me. They WILL NOT provide a tracking number. So where are my shoes? Even though they don't fit I can give them to my niece or sale them. So I've been charged the money AND have no shoes. All they keep saying is its the post office fault. I've contacted post office numerous times and they say that it was not rejected upon delivery. The post office has record that the shoes were still at the business on Nov 3rd! Also, seems like they have a reputation of this (which I wish I would have read the comments on the Revdex.com site before ordering from this place) even the post office in arizona says they have a bad  reputation . The business needs to provide me with a tracking number. My tracking number that the business keeps telling me to check, only states it was delivered to them on the 17th, per the post office if they rejected the package it would show up under my tracking number. This is not the post office fault. The last place to have the shoes was decadence boutique.

Hello as this customer has stated she read our return policy before returning her item. In our return policy it clearly states that we do not return/exchange any shoes so there was no need to call any of our stores or customer service to clarify this, simply put if she states that she read the...

return policy to know that her return was done if our allotted return time frame that she also read that we do not return shoes and what happens if something does not meet our return policy which is it is refused and sent back unfortunately as with any package we send after usps, fedex, or ups picks up the item we are no longer responsible or in any control of what happens to that package, luckily all of our items are insured so the customer in this case because she shipped the item back she is actually the sender so she would have to file a claim with her post office. hope this helps, as for what she says she was told by the 2 employees she spoke with as we cannot control and have no proof of what our employees say over the phone we can only say that our return policy is right next to our phones as is repeated by our employees hundreds of times a week so we believe that they all know it very well, however to prevent any mis communications or "he said she said" that is why we have a clear posted and extremely detailed return policy online which is clearly visible under our return policy tab.http://www.decadenceboutique.com/pages/return-policy

Hello we are soooo grateful to the Revdex.com for providing us the opportunity to present the facts of the issue presented above!!! We have been in constant contact with Mrs. [redacted] in regards to her online order via email, fb msg, and we attempted numerous times to contact her via phone with the phone...

number she provide via fb msg in which she admitted was incorrect. Furthermore she states that she attempted to contact us to get info about where to send returns, on our website in which she purchased her items, we have a clearly posted return policy, which has detailed instructions on where on how to return items.... Please feel free to review our return policy to verify that it is in fact extremely detailed and easily found and generally would be the first place to go to find out info on returns, [redacted]. We ship over 10,000 items per month and although we have a very low return rate we have an even lower rate of issues with returns. Next we did receive a tracking number for her return which is usps [redacted] when this item is track online you can see that it says business closed item left at front door/porch this struck us as odd as we have a brick and mortar store, and usps does not leave parcels out front they leave them in a secured parcel locker if an item is delivered after hours. We called usps  to find out what address this return was shipped to and were told that it was delivered to a residence at [redacted] as you can see on our return policy our address is [redacted] we have repeatedly attempted to explain to this customer that her items are insured through usps however she was the shipper so she must contact usps and initiate the claim!!! We are not saying that she sent the items to the incorrect address,which is possible as she states she was originally contacting us to see where to send a return, however we are stating that we have not received a return and therefor cannot issue a credit. Plase feel free to verify the deatls we have provided and let us know if there was a better way to resolve this situation that would not result in us incurring a $300 loss in revenue and inventory and us not damaging our outstanding reputation that we have been building for over 5 years thank you decadence!!

hello we  understand your frustration and apologize for this inconvenience and confusion. We do not print a new label and ship your item back we simply refuse the package from being delivered to us hence we never have possession. i.e if the mail person whether it be ups, sups, fedex etc walks in with a package and in your case we can clearly see that it is boots/shoes we right refused over the label and hand it back to them, from there the post is supposed to be delivered back to the recipient

Check fields!

Write a review of One Wave Networks

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

One Wave Networks Rating

Overall satisfaction rating

Address: 1150 Eastland Dr N, Twin Falls, Idaho, United States, 83301

Phone:

Show more...

Web:

This website was reported to be associated with One Wave Networks.



Add contact information for One Wave Networks

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated