One Way Furniture, Inc.

Review: I ordered a sofa with this company, and have had nothing but trouble from the very start of this transaction.

On 2/**/15 I called to order, because they had sent me a 10% off email coupon. When I did I was told that the coupon was not valid on this item, when I said that was not stated in the email the sales person hung up on me. I immediately called back and spoke to another sales person who was extremely nice, and helpful. She placed the order with a 5% discount, since she could not honor the 10%coupon. I was told that item was in stock and would arrive in 5-7 days. She also appologized for her coworkers rudeness and said that was not the way they did business.

On 2/**. I finally received a shipping notification, however when I tried to track the sofa the tracking number was not good. At this point I assumed that the shipper has simply not taken possession of the sofa, but would and that I would now have the sofa in a few days.

On 3/*/15 I called back to find out where the sofa was. Tracking was totally invalid, and I was told by [redacted] that they had contacted the carrier and we're waiting for a valid tracking number. I would hear back by the end of the day.

On 3/*/15 [redacted] emailed me in response to my call requesting information. I was told to wait, as they were still waiting for carrier information.

On 3/*/15 I called again as I had receieved what appeared to be an automated response, requesting that I have patience. At this time I spoke to a woman who refused to allow me to speak with a [redacted], or transfer me to [redacted], yet took all of my information several times, and said that she would now reach out to the carrier to do the exact same thing that had already been done: request valid tracking information. The connection became suddenly bad when I repeated my request for a [redacted], and then the call was "dropped". I immediately called back and was told by the person who answered the phone that there was not a single [redacted] on duty in the entire company. My response was that this was "absolutely awesome". Her response to me was extremely sarcastic in tone as she parroted my words, "yep, that's absolutely awesome" and she proceeded to hang up on me. This is the second, or third depending on how you count them, time that I have had an employee of this company hang up on me. I now called the shipper who verified that no package had been shipped by them to ANY person in my zip code in the last month.

On 3/*/15 I again called and I requested a [redacted]. I was at work on my lunch break and I requested a [redacted] for 39 straight minutes, without success. Eventually I was put on hold and connected to a [redacted], [redacted], who had one mintue to listen to me complain about how I was treated, and I asked him to set up a time to call me back. He said that he would call me at 2:30 my time. I called him back at three. After I filled him in on all of the information up to this point, he said that he would get to the bottom of it and call me At 3:00 the next day.

On 3/*/15 the shipper called me to inform me that they now had package coming my direction, and it would be delivered on 3/**/15. [redacted] missed his scheduled call with me, but did call just before 4:00 to tell me that they had now shipped the sofa.

On 3/**/15 the sofa arrived. I was given a 4-6pm time window, and the carrier called to let me know they were on the way and would arrive around 5:20. The truck arrived at 6:48. The driver of the truck was alone, the sofa was visibly wet and leaning severely to one side, still strapped to the shipping palate. I watched the driver try to rock this sofa out of the truck by himself. I asked why it was wet and was told that he had no idea it was a sofa, and that it got wet while he was making other deliveries and because it was put in the truck near a side door. I called the one way people, [redacted] was not available, I left a voice mail and then called back to talk to a human. The man who answered said that my ONLY option was to accept the sofa, then spoke to the delivery person and asked him to open the wet box ( he refused ) told me again and again that my only option was to accept the sofa. I asked to be transferred back to [redacted], was told that he was not at work, that all of the [redacted]s had gone home for the day. At this point I refused delivery of the sofa and demanded to be transferred to [redacted]'s voice mail. Surprisingly, [redacted] answered the phone, a little hard to do when all of the [redacted]s have gone home... I explained what was going on to [redacted], and he said that he would call the shipper, and get them to take photos of the sofa, and make sure that it was ok. I said that I will not accept that sofa. I did not order an abused and wetted sofa. He said that he understood and would call me tomorrow, again at 3:00 my time, as soon as he had spoken to the shipper and would get this fixed so that he could get another sofa on its way to me. He also has said that he has issued a refund of $95.09 for the shipping trouble, though I have not recieved that as yet.

On 3/**/15 I recieved an email asking what my intention was for the refused sofa, refund or replacement, as I had already spoken to [redacted] about a replacement I assumed that this was automated. At 4:05 I called [redacted], as he had again missed our scheduled call. Left a message. Tried again at 4:15, no answer. Called again at 5:17. [redacted] answered and said that he was still waiting for pictures of the wet sofa from the shipper, and could not send a new sofa until he had them. When I said that the shipper had verified that they had the sofa and not me, that after all I had been through they should get one on the way to me, [redacted] said that he was doing all he could for me, and that we both wanted the same thing. I told him that at this point they should be bending over backwards to correct this and he said that he should know something next week. I told him next week was unacceptable, I need to know before the end of this week.

At this point they still do not have a sofa shipped to me, I have been very rudely treated, feel that I have been a victim of false advertising, and I still have no idea when I am supposed to receive a non-damaged sofa...

All I have are promises that this company has proven they are not good at keeping. AND, they have my money.Desired Settlement: Replacement. Training of employees on how to treat customers; my sofa, undamaged, delivered to me; and a written apology

Business

Response:

Dear [redacted] , We are writing in response to Revdex.com Complaint #[redacted] for[redacted]. On February [redacted], 2015 our customer placed anorder for a ZUO - Era - Sofa. On March [redacted], 2015 our customer contacted us forassistance with tracking their item as the tracking number they had receiveddid not provide them with any information. On March [redacted], 2015 our customer notified us that they hadnot accepted their delivery as when the carrier stopped by the packaging hadbeen wet. On March [redacted], 2015we asked our customer to confirm if they wished to receive a replacement, andasked the carrier to confirm that the item had been damaged in transit byproviding pictures of the item in their possession. As our customer had notified us that theywished to receive replacements we reordered their item immediately. Our customer had reported that throughout theircommunications with our employees they had a negative experience overall. We have forwarded this feedback to thesupervisors involved in order to ensure that each agent receives coaching whichwill prevent similar situations arising in the future. As we are a drop-ship company trackinginformation does not originate with us so we are required to follow up with themanufacturer and carrier in order to provide the correct information to ourcustomers. We are unable to preventsimilar situations from occurring in the future, however in this case werecognize that our customer did not receive an immediate update once the issuewas resolved so we are working internally to strengthen this process forfuture. In this case we proactively reordered our customer’s itemwithout having received confirmation that the item itself had been damaged inorder to provide a more customer-friendly resolution for our customer. Typically if an item is perceived as damagedin transit and our customer refuses the order we are required to receiveconfirmation of the damaged piece(s). Wetake this step in order to confirm that replacements are necessary. If they are not we have no reason to delayour customer’s resolution by shipping a new item from the manufacturer as thecarrier would have confirmed that the original item was still in its original,good condition. At last report from thecarrier, we received pictures that showed that the packaging was in goodcondition as it was wrapped in plastic, with no visible damage to thepackaging. At this time we have been advised that our customer’sreplacement has not yet shipped as the item itself is currently onback-order. We have requested thatshould they prefer to receive a refund for their order we will be able to do soimmediately. Once the item is ready toship they will receive an update with tracking information. We provided our customer with a direct methodof contact and have also sent a written apology as they requested, includingadditional information as relates to their complaint. Please let us know if you require any additional informationto close this complaint. Sincere Regards,One Way Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Because the emails ask you to log in, I was unaware that I needed to respond to you through this email. I do not feel that this is resolved. The company has not answered either phone calls nor emails, disregarded a request for a refund, is sending conflicting information to me, and has completely glossed over the entire series of events both in their response to you and in the apology email ( an email is not a letter!!). I am completely frustrated, and have no idea of how to resolve this issue at this point. [redacted]

Review: I ordered a mattress SET online from One Way furniture. In the description the foundation is included .The order arrived as a mattress only . When I contacted the company I was told that the description stated in parenthesis foundation sold separately. I went back to there site and found a description of the foundation ,but no statement or option to purchase the foundation. I was lead to believe this was a set . The conformation received did state the same description as the web page Simmons Beautyrest Recharge spalding twin size plush pillow top mattress. I thought since the description included the foundation and the tab I was shopping under stated mattress sets this is what I was purchasing.Desired Settlement: I would like to receive what I was lead to believe I purchased.

Business

Response:

We are responding in regards to complaint ID# [redacted] for [redacted].

On June [redacted], 2014, our customer ordered SKU: [redacted], Simmons Beautyrest Recharge Spalding Twin Size Plush Pillow Top Mattress. The order was shipped and delivered on June [redacted], within the estimates provided to our customer. On the same day of delivery our customer contacted us to inform us that they did not receive a foundation with their order. Upon review of the order a customer service representative concluded that the order did not include the foundation and as the description suggested, it included the Pillow Top Mattress only.

Upon further review of the product page and its specifications we have found that a foundation was mentioned on the webpage. We have made the necessary changes to our website to ensure that the product page lists more clearly what is included with the item. A new order for the foundation was placed on July [redacted] and we expect this to ship in the next 7-10 days.

We truly apologize to our customer for the confusion or that this was not identified on their initial contact with us. We hope they understand that it is not our intention to be misleading in any way and that they find the resolution presented amicable.

Please let us know if you need any further information regarding this complaint.

Sincere Regards,

Review: My mother purchased a vanity for my daughter on line in mid December and it was to arrive before Christmas. It arrived days after Christmas and three parts, a table leg, vanity table top, and vanity drawer were delivered in damaged condition. The bench top fabric of the bench arrived with a pen-like line/smear on it; I was able to clean that satisfactorily. I notified [redacted] by email re: the damage. I was asked to provide photos and the identifying letters to the described parts to file a claim for new, undamaged parts to be delivered. I initially id'ed the parts by description only-as I didn't have the instructions handy and felt the item descriptions would be adequate. Later, I was then asked to include the accompanying letter of each. On 1/**, they had all information. On Sat, 1/**, I received a shipment of a table leg without any accompanying information/communication re: the other 2 parts. I emailed [redacted] on 1/** and then again from work on 1/** for information regarding the shipment and as of today, 2/*, had not received a reply to my email. So, I emailed today asking for expected delivery time and for her [redacted]'s name and contact information.she responded by stating that the other parts are on back order and that she is waiting for a confirmed shipping date. She failed to acknowledge my request for her [redacted]'s name. I emailed again, asking for that info and for specifics about the backorder and raised the question about a discount saying that I felt one should be offered, all things considered. She stated that she is not allowed to give out the [redacted]s name but that my email would be forwarded to upper management. She got back to me stating that they'd offer a 10% discount on materials and that she'll email me with the ETA as soon as 'they' get back to her about the back order. I responded by asking whether there is a layer of management between a customer service rep-her and the [redacted] as it was her [redacted]'s name that I wanted. I asked for the backorder number, who it was ordered from and when, name of manufacturer, why an ETA cannot be provided by the manufacturer, and have not received a response. I let her know that i'd be filing a complaint through the Revdex.com. My mother paid for the product in full by credit card in mid December and we have yet to receive what was paid for.Desired Settlement: I would like an actual delivery date and delivery of an undamaged table top and drawer on that date. I feel that a discount should be granted as well.

Business

Response:

Hi,

The parts he's missing are on back order by the manufacture and unfortunately there is not a confirmed ETA yet. I am offering this customer a 10% discount to wait for the parts or a refund, but he's not accepting either one.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted] states that the parts were ordered on 1/*; that would have been after I emailed them about the damage. I feel that I should not have to wait an indefinite period for the parts. I should have, at the least, a promised delivery date at this point given the length of time that has already passed. Do manufacturers not prepare schedules in advance for production? Doesn't the manufacturer keep some in stock? [redacted] emailed me just yesterday: What is the backorder order number, same order number when was it placed on 1/* how, by whom, and from where? What is the name of the person who took the backorder information from you and what is the name and address of the company?not allowed to give this information out to any customers Do the parts need to be manufactured or are they already made? They are on back order because they are in production Why is there no ETA from the manufacturer? I cannot answer this the manufacture just tells us it’s in a production delay Is there a layer of management between you and the [redacted] of your company? I cannot give this information to anyone

Telling me that she cannot tell anyone whether there is a layer of management between her position and the [redacted] shows that there is no transparency as to how this company is organized and puts a consumer in a position where the only point of contact with the company is the customer service rep. This is why I opted to contact the Revdex.com.

I don't consider the situation resolved. I don't feel that I've received any substantive information that serves to adequately document the progress of the parts replacement.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Given that this is a product which has NOT been discontinued and is sold as a product offered through oneway furniture, I think it's reasonable to expect that oneway would have information about when one may receive the product. It has appeared and I'm beginning to suspect that the products sold by oneway are in-stock items that were marked as returns. That would explain the pen mark and multiple areas of damage on the product that was deliverred. I think that a manufacturer would have a production schedule and at least be able to inform oneway of when they will have more of a particular product that oneway sells. While one may not have an exact date and time, an ESTIMATE as to whether it will take one week, one month, three months or 6 months is something that a manufacturer and oneway should be able to share out with a customer- especially one who's already paid for a product.

I've never filed a complaint though the Revdex.com and I'm not sure about it's role. It seems as though the responses from oneway are deemed sufficient by the Revdex.com and that, quite frankly, surprises me. To mark this complaint as 'resolved' would be a misstatement.

Neither here nor there, but [redacted] has continually referred to me as he/ him. I'm female.

I would simply like to know when I may reasonably expect the table top and desk drawer to be delivered. Until I receive a real answer along with some form of a documention trail as a means to verify that the process is in fact underway, I don't consider this resolved.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

HI,

As I have already informed this customer before...the parts are still on back order with no confirmed ETA. Unfortunately there is nothing we can do. If the manufactures cannot give me a date I cannot give one to this customer. Once Again I am offering a 10% discount or a full refund.

Review: order [redacted] from OneWayFurniture.com - I purchased a 5 piece bedroom set valued Total $4,048.30 from this company. On delivery 6/**/2013, 3 of the 5 pieces were damaged and since then they have yet to deliever the replacement pieces and refuse to give me a time when I can expect the replacement pieces.

They keep giving me the run around, asking me to provide the same information over and over even though they were provided pictures and a report on all the damages etc on 3 separate occasions. Even though I've explained to them that I'm currently sleeping on the floor because I have already donated my old bedroom set there seems to be no urgency on their part to fix this situation. They initally tried to talk me into accepting the damaged pieces, they've offered for me to keep the damaged pieces at a discount, they've offered to refund me $200 (which they have NOT done) and to date I have not heard ANYTHING from them.

I got an e-mail that the pieces shipped and were to be delivered yesterday 7/**/2013, exactly 1 month later and at the last minute I got a call that there was a delay, delivery would NOT happen and someone would call me back. That still has NOT happened and to say I'm frustrated is putting it mildy. I need to know what my options are at this point as far as this complaint goes. Please adviseDesired Settlement: I would like to get my missing pieces in addtion to them honouring the refund of $200 that they offered.

Business

Response:

Hi,

We apologize for the delay on replaceing the Damaged pieces on your order. All pieces are being shipped by Manna Freight under BOL's [redacted] and [redacted]. Both orders will be combined into 1 delivery.

A refund of $200 as agreed upon will be refunded 8/*/2013.

Thank You

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I am still mising 2 pieces of the 5 pieces paid for. The bed which is the most important piece and the mirror to go with the dresser. I was told that they hope to have those pieces by the end of this month but I've learned not to believe anything they tell me. ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

[redacted] spoke to one of our representatives on Friday, and was given a discount for the delay on the order. These items are being delivered to her this week.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I do want to add that I think it was unacceptable that I should have to complain to the Revdex.com and wait 3 months to have this matter resolved.

One Way Furniture was very evasive and would not commit to a date when I could expect my replacement pieces. This proved to be the MOST frustrating part of this whole experience as I felt I was getting the Run Around. I went to at least 6 customer service reps (and each time I had to repeat my story) To say this was a NIGHTMARE is putting it mildly.

There's a lot to be desired about the way they handle customer service resolution which appears to be non-existent even after you report them to Revdex.com. Needless to say I will NEVER do business with them again, too many excuses which should be invisible to the customer. Poor and Horrible customer service.

Sincerely,

Review: I ordered a table set and it was delivered on 3/** and opened on 5/** to assemble and noticed the chairs were not with the table and I called customer service and was told this table doesn't come with chairs so I asked to send the table back and was informed that I could do so and I would receive a phone call with in 24 hours to instruct me how to send it back.now a week later I received an email telling me to ship the table back that I would have to pay to ship it and then they charge me a $78.00 dollar restocking fee and $39.00 dollar shipping fee..So I call them and they tell me it is all in the website and I should of read it.um I am not stupid and have rad it and it doesnt say it doesnt come WITHOUT chairs and why am I being charged a fee for shipping whn its free shipping and I have to pay to send it back..there is something seriously wrong with there website cuz I read it three times and do not see such rules ..I told them I was willing to pay the $39.00 and not the 78.00 dollar restocking fee...Desired Settlement: I will pay and ship the table back to them but I want a complete refund

Business

Response:

Hi,

I cannot find this customers order in our system. I tried with her email address, phone number, and name but no order is coming up for her. I need the customers order number. I also need to know what date the order was placed and what website was it ordered from?

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:the order may have been placed under my husband [redacted] the order number [redacted] his email [redacted] And we ordered from own way furniture

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Hi,

Hello,

We are responding in regards to complaint #[redacted] for [redacted].

On February [redacted], 2014, our customer ordered [redacted], Steve Silver Company - Montibello - Dining Table.

The merchandise was received March [redacted] and on the same day our customer filed a return request as they had thought the order included 4 matching chairs. The following is the description on our website:

Steve Silver Company - Montibello - Dining Table

The perfect complement to any dinner the Montibello dining collection will inspire intriguing dinner conversations and the irresistible style will provide a sanctuary for all the senses. The table features a marble top and legs wrapped in a rich cherry finish.

Specifications:

Contemporary styling

Hardwood solids

Leg Base

Rich cherry finish and veneers

Round shape

Marble top

Counter height

Seats 4

Overall dimensions: 36" H x 40" W x 40" D

As the product was received as advertised, a return under our Standard Return Policy applies: [redacted]. "If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 15 days of receiving your item(s). If you return an item that is offered with free shipping, the original outbound shipping costs will be deducted from your refund and the return shipping is the responsibility of the customer. In addition, a restocking fee of 15% will be applicable to items being returned."

Return instructions were sent out to our customer on March [redacted] and we apologize that the restocking fee was initially entered incorrectly at 20%. As a gesture of good faith to our customer we have offered to waive the restocking for their purchase, however, they will remain responsible for freight costs.

At this time, we are pending further communication with our customer to confirm if they would like to proceed with a return. We thank our customer for their patience and understanding while we work on their return request.

Please let us know if you require any further information.

Thank you

Review: I purchased a tv stand on December *, 2013 and I received it on December ** damaged and defective. I was trying to contact customer service many times that evening but nobody answered the phone. Then left two messages, we also emailed as of damages the defects to customer service. The next day nobody called back, then I called at 1:35 PM and spoke with [redacted] who collected my information and told me that she would call back in the next 24 hours. After that no one called or emailed me about the stand. Today is December **, 2013 we still have two boxes with damaged furniture in the living room and still are waiting for any messages or emails. As family with two small children we cannot take this inconvenience anymore and jump over the boxes in the living room, we need to have this problem solved ,thank you.Desired Settlement: I would like to receive replacement parts for the damaged and defective parts

Business

Response:

Hi,

We apologize for the inconvenience. A replacement order was set up. The new order number is [redacted]. Customer can discard of any damaged pieces and a full replacement will be shipped.

Review: I had purchased a computer desk for $265.00 and I received desk cracked all the way from one end an other (Top of the desk). Also molding was cracked too. I called One Way furniture and they told me they will only process my exchange request if I send them pictures. I send them pictures of the damaged desk and only one email I received from them that they are processing my request. I was told it will take 2 to 3 weeks to complete exchange process. I told them as to why I have to wait 3 weeks while you are the one send me damaged product. She said they have to file claim with manuacture. However, It is now over a week I have not heard any thing from them. Please make them to ship me another good desk and pick up damage desk. I already lost $50.00 I paid to a professional who came to my home to assembel my desk.Desired Settlement: I want them to send me an other desk in good condition asap. This is their problem to deal with the manufacture not mine. I had purchase product from them not from manufacture.

Business

Response:

Hello,

We are responding in regards to complaint # [redacted] for [redacted].

On March [redacted], our customer order [redacted], Bush Birmingham Wood Executive Credenza in Harvest Cherry.

The order was shipped and delivered on time, however, on March [redacted] our customer reported that the top was cracked and the moulding at the front was broken. As One Way Furniture is a drop ship company who fulfills orders directly through the manufacturer of the product, we need to contact our manufacturer in order to have parts replaced. We notified the manufacturer of our customer’s issue and at the same time requested images of the damage to prevent any delays. On April [redacted] the parts order was confirmed and on the same day shipped out via FedEx.

Our customer did receive a replacement top on April [redacted] but unfortunately an entry error caused the part to ship without the requested top molding. As a token of our apologies for this mistake we have issued our customer credit of $50 to cover their previous expenses for assembly.

On April our manufacturer shipped the additional replacement piece to our customer and it was delivered April [redacted].

We sincerely apologize to our customer for the issues they have experienced. We hope that once all the necessary parts have been received and the item is assembled that our customer will be happy with their product.

Please let us know if you require any further information for this case.

Review: We purchased a mattress for my daughter at college through One Way Furniture. I understand they do not accept mattress refunds, but our product was not what we ordered. It was not a real mattress. They folded and twisted it up inside a tiny box and there is no way possible to flatten the mattress. It does not even look like a mattress. I paid over $100 for this and this is completely unacceptable. It has not been slept on and should be returned. I have attempted to work out this problem with the customer service department but was refused escalation to a higher department. Terrible customer service. The gentleman said he did not have a boss, however he said he was not in executive management. This is ridiculous. My daughter is stressed enough at college away from home, now she does not even have something to sleep on. We need this money refunded as soon as possible so that we may purchase an actual mattress.Desired Settlement: I would expect a 100% refund as soon as possible.

Business

Response:

Dear [redacted],

We are responding in regards to

Complaint ID: [redacted]: [redacted]

On August [redacted] 2014 our customer

placed an order for an Altra Furniture Parsons Writing Desk and a Wolf Super

Rest Mattress.

The mattress shipped via FedEx and was delivered

August [redacted] 2014. The writing desk shipped via FedEx and was

delivered August [redacted] 2014. On August [redacted] we received a

call from our customer advising he would like to return the mattress because it

was received rolled up and packaged into a box. The agent assisting our

customer advised that mattresses are non-returnable items as per our return

policy. Our customer then requested to speak to a [redacted] and was

transferred to the [redacted] on duty who advised that the mattress is intended

to be shipped this way and it is a non-returnable item.

We then received a follow up email from our customer

on the same date advising that the mattress will not form to its intended shape

due to how it is packaged. We also received a cancellation request for the desk

on August [redacted] 2014 but this was declined because the desk was in

transit and due for delivery the same day. As per our cancellation policy, an

order that has shipped cannot be cancelled.

On August [redacted] 2014 a returns agent

followed up via phone as previously requested by our customer however was

unsuccessful and proceeded to follow up via email. We advised the customer that

the manufacturer confirmed the mattress should take its true form in 24-48

hours after being opened and laid flat. Although the manufacturer does not take

returns, we did ask our customer to send us pictures of the issue so we could

offer alternative solutions to provide them with their full refund. As a

courtesy to our customer a partial refund was also offered in lieu of a return

and for the inconvenience endured. We received a response from our customer the

same day accepting the partial refund and as of August [redacted] 2014 the

credit was posted back to their original method of payment.

Please advise if you require any further

information to close this case.

Kind Regards,

One Way Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Order number: [redacted]. I called One Way Furniture before placing my order for a table to find out whether the table was in stock. I was told yes and placed my order. Ten minutes later I check my order confirmation and it stated that the table was out of stock and gave a very vague timeline for delivery. I tried contacting this company by phone but wound up staying on hold for more than 10 minutes. Someone names [redacted] called me twice and said that he noticed I disconnected and how can he help but I was not home so he left a message. I called him back twice but my calls went to his voice mail. I then tried calling the number listed on their website from my home phone and from my cell phone and no matter what prompt I followed I got an error message stating that my call cannot go through and to call back. After the 10th attempt I wrote to [redacted] and asked that I be refunded my payment. This company cannot possibly be legitimate when they give NO other options for contact than the phone number. There is no contact us by email or web form, there is no chat. So if the do not respond my only issue is to contact God? I want to be refunded.Desired Settlement: I want a refund. The confirmation stated:

International Concepts - Dining Table

Out of stock until Jan **, 2015 1 $183.00 $183.00

Business

Response:

Hello [redacted], We are writing in response to Revdex.com Complaint #[redacted] for[redacted]. On January [redacted], 2015 our customer placed anorder for an International Concepts – Dining Table. On January [redacted], 2015 our customer contactedCustomer Service to request to cancel their order. The agent let them know that they wouldreceive an email regarding cancellation once available. On January [redacted], 2015 our customercalled back for an update and to request their refund. The agent let them know that they would placetheir cancellation at a high priority. Our customer’s cancellation was approved that day. Due to a system did not automatically send aconfirmation email to our customer so they were not notified that thecancellation had been approved. On January [redacted], 2015 our customer asked for thestatus of their refund. As our customerhad requested a charge back with their original method of payment we let themknow that they should receive an update from their original method of paymentby January [redacted], 2015. On February [redacted], 2015 we contacted our customerto confirm that they had been refunded in full but that due to the chargebackthere might be a bit of delay in receiving the funds. On February [redacted], 2015 we spoke with our customerabout their experience with their order. We apologized for the miscommunications and lack of follow-up they hadreceived. We let them know that theirrefund would be provided in full and that if it had not been received theyshould contact their original method of payment for information. We provided our customer with direct contactinformation if there were any issues that we were not aware of, and let themknow that if they would like to place a future order we would provide a partialdiscount due to the negative experience that they had. We have requested that additional methods ofcontact be added to our website in order to provide our customers with optionsshould they be unable to reach us by phone. Please let us know if you need any additional information toclose this complaint. Sincere Regards,One Way Furniture

Review: I ordered a desk on Mar ** and it was indicated that it was available right away for shipping. When I had not received a tracking number a week later I inquired twice to no avail. I called again today and they still had no idea of when or if it will ship. They also have informed me that I cannot cancel or get a refund. At this point it feels as if I have been robbed of 200 dollars for a desk which I will doubtfully ever receive. Please help. The order number is:[redacted]Desired Settlement: I want a refund in full which I am being told is not an option

Business

Response:

Hi,

?On March [redacted] our customer ordered SKU: SDS6630MW, Regency Mocha Walnut 66" Sandia Laminate Desk Shell.

The order was expected to ship out by March [redacted] and delivery was estimated between March [redacted] and March [redacted]. On March [redacted] our customer contacted us by phone as no tracking information had been emailed to him. Unfortunately, due to communication breakdown with our vendor, we were unable to secure tracking information for our customer until April [redacted] after they had requested a cancellation. The product was picked up from the warehouse on April [redacted] and was ready to be schedule on April [redacted]. We attempted to contact our customer to confirm if they would prefer a refund on their purchase or accept the delivery with compensation and our apologies.

On April [redacted] the merchandise was successfully delivered as approved by our customer. We thank them for their patience and understanding and apologize for any frustrations caused. We have been working with our vendor to ensure the chances of a re-occurrence are limited.

Please let us know if you require any further information.

Review: I ordered furniture from One Way Furniture on 1/*/14 and received no email after I placed order on Jan [redacted]. Have not been able to reach them. Have reported them to my credit card company for possible fraud. Please investigate.Desired Settlement: An email, an apology, and hopefully a cancelled order

Business

Response:

HI,

This order was shipped out on 1/**/14 via sun delivery. I called them for status and was informed they have been trying to contact the customer since mid last week to schedule him for delivery. I just tried calling him and the phone just rings. I will email him with information on his order now.

Review: I placed an order for 3 pieces of furniture on 7/*/14. I had received no further confirmation of the order from the company - they charged my credit card a few days after the order. I went online to the account I had established with them and it said there was no tracking info available. I checked back on this each day until 7/** - at which time I called Customer Service and spoke with a young man that told me he was not sure what was going on because it appeared the items I ordered are no longer available to sell. I explained they already took my money and he requested tracking information and said I would be able to check back in 1 day and it would give me status. So I waited 2 days to call back since there was no info posted and spoke to a woman - who said that everything was "fine" - they had no information on the units I had ordered but that the tracking had been ordered. Again - emphasized - I have never been charged by any company that could not give me even basic information about why they took my money when they have no idea what is going on with my order. She informed me that to get this tracking information just to find out where my order sat could take up to 2 additional weeks. I told her that was unacceptable - that I wanted my charges reversed until they could tell me that my order was going to be shipped. She responded this was not possible and quickly ended the call. I realize they do a volume business and there are going to be issues - but it is how you handle those issues that define a business. The definition of this business would be poor and inadequate per my experience so far.Desired Settlement: I would like to find out if they are able to deliver my goods in a timely fashion - since it has already been over 2 weeks and they don't even know the status of the order. If they find that they are ready to be shipped - get them here. If the goods are not ready to ship now - get me a credit on my charge card for the money they have already taken as quickly as they were able to take it.

Business

Response:

Dear [redacted],

We are responding in regards to complaint #[redacted]or [redacted].

On, July [redacted], 2014 our customer ordered the following items:

SKU: LCTRT7135MH, Regency Mahogany 71" Race Track Conference Table, Power Data Grommet

SKU: LSC7236-MH, Regency Mahogany 72" Storage Cabinet Buffet

SKU: LBC7132-MH, Regency Mahogany 71" High Bookcase

One Way is a drop ship company which means that everything ships directly from the manufacturer to the customer’s business. Our website only hosts products for manufacturers; we do not have stock and do not ship the product.

Once the order was placed, an automated confirmation was sent to the email provided by the customer [redacted]. The order was placed on hold for verification purposes and was released by our resource protection team on July [redacted].

The order was ready for pick up on July [redacted] however due to some challenges with our carrier we were unable to have the order picked up and delivered on time. At this time, the items are in transit via Home Direct waybill [redacted] and we see that a delivery appointment has at this time been scheduled.

In this situation we understand and apologize for the delay with the order. Today we have offered a 5% credit to the customer to as a courtesy for the inconvenience and we are pending acceptance.

Please let us know if you require any further information regarding this case.

Sincere Regards,

One Way Furniture

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have a confirmation that I ordered and paid for 8 chairs to go with the kitchen table I also ordered. They were advertised at a set of 2 for $79.55, and I ordered 4 sets. When the delivery was made, only 2 sets (4 chairs) arrived. When I called I was told it was an error in merchandising on their end and that the price on their website at my time of purchase was incorrect. They said they would "discount" an additional 4 chairs if I wanted to place and pay for another order. In other words, they expect me to pay for their error. They would not honor my purchase even though they admitted several times by phone and also in an email that it was entirely their error.Desired Settlement: I would like for One Way Furniture to honor my purchase that I made in good faith, and deliver the additional 4 chairs.

Business

Response:

Hi,

On February [redacted], 2014 our customer order the following merchandise:

1 X SKU: [redacted], Coaster - Pines - Dining Table

2 XSKU: [redacted], Coaster Pines Counter Height Slat Back Chair in Black - Set of 2

On March [redacted] our customer reported that they received their order short by 4 chairs. It was identified that the due to a merchandising error the item prices were listed incorrectly. The price advertised was in fact for 4 chairs and the order was submitted to the manufacturer for 4 chairs. Should a product be listed at an incorrect price or the description of the product displays erroneous information as the result of typographical errors or errors in pricing or other incorrect information from our manufacturers, we reserve the right to refuse or cancel any of these orders listed at an incorrect price. For this reason we offer our customer a full refund return, a discount or the additional chairs at a discounted rate.

We apologize to our customer for any upset caused by this experience. We understand that this is not an ideal situation for any customer and we do make every effort to resolve these issues in the most amicable way possible. We reached an agreement with our customer and their new chairs were shipped on April [redacted] and as of April [redacted] were out for delivery to our customer’s home.

We thank our customer for their patience while we worked to resolve their case.

Please let us know if you need any further information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I purchased aproduct through One Way Furniture's website (dining room buffet - ~$1,200) and an issue with their Internet checkout page ended up changing the color of the product, which ended up in shipping the wrong color product to my home. The company refuses to take credit for this issue, and instead has offered for me to send it back with a 15% restocking fee, or to swap the product for the correct color, but I have to pay shipping (which is approximately $400). I contacted their customer service line no less than 5 times, speaking with the manager of the group most every time, but they are not committed to providing any kind of support. They seem apathetic to their job, and really don't care that their web page and checkout procedures are terrible and flat out changed my order. Also, in my initial call to the service desk, when I first reported the issue, the woman who took my call mentioned that "this happens all the time". I questioned her as to whether this should have indicated that they have an issue with their webpage, and she said No.Desired Settlement: My desired settlement is to exchange the product for the correct color, with no additional cost to me. I.e., One Way Furniture must pay for the return shipping since the error was caused by their systems.

I have already succeeded in achieving another desired goal, which is removing the company from our corporate perks website. This has stripped them access from 20,000 potential consumers in the US. When I advised the company that this had occurred, they didn't care at all - exact words "Oh well, that's too bad to hear".

Business

Response:

Hi,

This customer placed an order online on 6/** for a Dinning Sideboard Buffet in Walnut. Customer states he ordered it in a different color, but that is not correct. We shipped him the correct item in the correct color.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I'm sorry to not respond sooner to the Revdex.com compliant with the ID referenced in the subject line. The message was in my JUNK folder and I just noticed it. The company's reply to my complaint is flat out inaccurate and wrong. This is not a closed issue from my standpoint, and my next course of action is to engage my Legal counsel if there is nothing further the Revdex.com can do. Please let me know before I proceed.

Thank you,

###-###-####

Business

Response:

Customer will be refunded for the item. They can keep or dispose of the item. They can reorder the correct color if they want. My Manufacturer will not take the item back.

This wasn't our fault but we will do the right thing so we don’t get a bad write up on Revdex.com Website

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received the full refund, as the business indicated they would provide. I disagree with the statement of their COO that this was not their fault, as it was never proven otherwise on multiple requests to the customer service team and company management, and still believe that there was an IT issue when the order was processed. Nonetheless, the resolution is acceptable and we can put the issue to rest. I appreciate the role of the Revdex.com in helping to resolve this issue.

Sincerely,

Review: I ordered an item in late February and didn't hear anything from the company until I called them in late June. The item was then shipped I was informed via email, the tracking number was # [redacted], shipped on 7/*/14. When I tracked this through Averitt Express it says that it was delivered on 6/**/14 to [redacted] In HOUSTON, TEXAS!! Didn't someone catch the fact that if it was shipped on July [redacted], it could never be delivered on June [redacted]? Besides the fact that Texas was Not on any address involved in my transaction.I have been trying to contact the company about this, and in one phone call I did talk to a woman who actually said, "ought oh, there is a problem here, I will get someone to call you back." No one has called me back.Thank you for this forum. [redacted]Desired Settlement: I would like the product that I ordered sent to the addressed that I stated I wished it delivered to:[redacted]

Business

Response:

Dear [redacted],

We are responding in regards to Complaint #[redacted] for [redacted]

[redacted] who on May [redacted], 2014, ordered SKU:

B4300-XX, Bordeaux Sleigh Bed Brown Cherry.

As One Way Furniture is a dropship company working with a large range of

manufacturer’s, we rely on our manufacturer's and carrier’s to ship and deliver

our orders on time. In some cases we do run into issues that slow down the

order process and we make every effort to fix the problem and ensure future

orders are not affected. In this case the order left our manufacturer’s

warehouse late on June [redacted] and shipped to a cross-dock where it was

not picked up by the principal carrier until July [redacted], after our customer

contacted inquiring about the delivery status. As the internal tracking number

for the principal carrier was provided in error (# [redacted] with Averitt

Express) and this showed delivered, our customer’s order was marked complete by

our system in error and there was no follow up by our representatives.

We have worked with the carrier and manufacturer to correct

this issue moving forward. On July [redacted] the order was delivered to

our customer and we have applied a partial refund to our customer’s order for

the delay in having their merchandise delivered. We sincerely apologize for any

inconvenience caused and we hope our customer is satisfied with the end

resolution. We would be happy to assist our customer if they experience any

further issues with the merchandise.

Please let us know if you require any further information

regarding this case.

Sincere Regards,

One Way Furniture

Review: After trying to call Oneway furniture multiple times during business hours, leaving numerous voicemails to first have an order canceled and then inquire about a return since no one responded to my request to cancel an order (called to cancel an order placed in error 3 minutes after placing the order on January *), sent multiple emails via their internet form, I have received not one response after 11 days. I am at a loss as to where to turn to reach someone at this company to process this return and refund my money.Desired Settlement: I am seeking to return this item and a refund on my credit card.

Business

Response:

Hi,

Customer can keep or dispose of the item. We will issue a full refund back to the Credit Card.

Review: Horrible experience with one way Furniture!I bought an entertainment center about 3 weeks ago, they delivered it last week 10/**/2013, when I opened the box, I saw 5 pieces of the system with damage, I also dislike quality of product, so I decided to return it. I called their costumer service and they sent me a link with their e-mail and asked me to take pictures of all the pieces that had damages, I tried to send the email with the pics attached but the email does not go thru, so I went to their web site and got a different email and so I sent the email with those pictures there.The e-mail went thru well, but they never contacted me after that. So I decided to call them one more time, they told me the same thing again and resent me that same link again to their web site one more time, I tried to send the photos there one more time but again my email did not go thru! Now I have been trying to contact them, but they are not answering the phone anymore, I left them messages but they have not contacted me yet!! I don't know what else to do! I just know that One way furniture has the worst costumer service on the internet! Hope I hear from them ASAP.Desired Settlement: Refund

Business

Response:

Hi,

We apologize for the inconvenince. Customer Service will reach out to the Customer. We will be refunding the Customer in full within 2 business days.

Review: I ordered a media storage cabinet on 11/** which was delivered on 12/*. The box had some damage and one end of the box was heavily taped. I opened it a few weeks later to find 5 pieces were damaged. 4 of those are damaged to the point of being unusable. I took pictures of the damaged box and cabinet pieces. I then went to the One Way Furniture web site and opened a support ticket, #[redacted] and uploaded the pictures. I waited 2 weeks and heard nothing back. I then opened a second support ticket for the problem on 1/*, #[redacted], and again uploaded the pictures. I waited 3 more weeks and still heard nothing. I was at home during the day, on 1/** I think, so I tried calling customer service. I was on hold for about 15 minutes. I was then told I would be disconnected and given an opportunity to leave a message. I left the details of my issue and 2 phone numbers where I could be reached. I was told someone would contact me. It is now nearly 3 more weeks and I have not been contacted by the company. I have tried several times since to find an another way to contact the company but have been unsuccessful.Desired Settlement: Send needed replacement parts or refund the purchase price.

Business

Response:

Hi,

I apologize for any inconvenience this may have caused. I checked the order and see one of our representatives is handling the issue. You can contact her directly ###-###-#### ext: [redacted]

Review: I sent One Way Furniture a notice to cancel my order with them, and within the required timeframe. I have done so repeatedly via phone (IF you can get someone to answer and IF they bother to call you back) and have also done so several times using their "online help" desk.

When I do receive an answer back, instead of providing me with cancellation confirmation, the two people ([redacted] and someone named [redacted]) tried to appease me with something other other than the cancellation notice I requested. [redacted] indicated they would share half of the unknown and undisclosed shipping charges at the time I placed my order, when I indicated I did not feel comfortable with this, and that she was asking me to agree to something that she still could not, or would not provide the charges for, she said she would send the a cancellation confirmation to me. She did not. Instead today, I received a call from someone named [redacted]. He left a message on my voicemail referencing my order number and leaving a message "we do have a chocolate (other word was undecipherable) available and we'll pay for it". What this guy was talking about is beyond me. While he referenced my order number, his message made NO sense and I've no idea why he called me because my order was to be cancelled. When I called him back, naturally, he wasn't there and I left a message that my order was supposed to be cancelled, to send me a confirmation of that cancellation and that I did not appreciate being given the runaround I was getting.

I "googled" information on their corporate office afterwards, and lo and behold, what do I find...the corporate office number is nothing but another ORDER number. In fact, the corporate office number you have on your site is just an order number. Even more interesting, [redacted] also answers that number as well since she picked up the phone. [redacted] is the one that I cancelled the order with but has done nothing in the way of sending me confirmation to that effect. When I introduced myself to her today and told her I was trying to reach their corporate office and would she give me that phone number she actually said "I don't know what you mean. I don't understand". By this time, I am growing even more uncomfortable with this organization and proceeded to tell her I had had it with their runaround. That the order was cancelled well in advance of their requirements along with the manufacturer and that they were not going to ignore and pass the buck in the hopes of shipping a dining room set out irrespective of a customer's wishes. She then put me on hold and eventually this guy [redacted] who had called me about my order number got on the phone and asked me "how can I help you". It was like even though he just called me...he wanted to know how he could help me. I told him what I told [redacted]. "I'm am tired of the runaround. I made a good faith to cancel. I expect you to cancel not to try to offer me something else. I want a cancellation confirmation period. That they were not going to ignore me and [redacted] me off between themselves delaying any action before it was too late to do anything. And that I would be filing a complaint with the Revdex.com, the Federal Trade Commission, the District Attorney for the State of the New York, the District Attorney for the State of Kentucky, the FBI's Internet Fraud Bureau not to mention my bank who will indeed turn this over to their fraud department. This is not the first time I've been done all those roads. Unfortunately, there will always be those who do business by sleight of hand. But I do not do business with them. This I believe is the crux of the matter. One Way Furniture does not believe they have to provide their "help" (advertised) to anyone who chooses to cancel. They can advertise till Hell freezes over but it is not what you say that counts. It's what you do. If they actually HELPED customers, then they would do what the customer requested in the first place and CANCEL the order.

I really didn't know what to select as a subject for this matter because truthfully, I suspect that all the runaround along with trying to offer me something else, if anything, stinks to high heavens of a bait and switch operation, and since I am unwilling to agree to their switch, they are attempting to delay the action they should be taking (CANCELLINg the order) which would mean the manufacturer would ship it on out. I think you know the nightmare that will be forthcoming at that point.

I emailed Pastel Furniture this morning explaining who I was, what my order number was and that it had been cancelled on June **, and I did inform of the trouble and runaround I was getting from One Way Furniture and that I would by no means accept delivery nor pay for any outgoing or return shipping charges.

There are some other things I would like to say about how One Way Furniture operates. There is NO way for a person to email them from their own webmail. EVERY email has to be submitted to them from THEIR website. And their REPLY back is always from a NO REPLY address. In other words, the contents of your email is never sent back to your email address. Only a reply with a ticket number. When I first noticed this, I went back to their website and requested CANCEL ORDER in the actual header of their submittal form so I would at least have a copy at my end indicating WHAT had been requested. Every time I have submiited and email at their website...which the customer is forced to do, I indicate CANCEL THIS ORDER in the heading. And that is the only way I have managed to retain on file within my OWN webmail, proof of my cancellation request and the date it was submitted.

In other words, they are retaining EVERYTHING a customer writes in their submittal form to One Way Furniture, while not providing back those contents to the customer. Hence, every submittal I make to them now contains the notice to CANCEL THIS ORDER. I have sent at four thus far. It may be legal for them to operate like this, but it is not what people expect from professional and honest businesses and in fact, a large majority of businesses do just the contrary. They always send you a copy of your correspondence back to you EVEN IF you are forced to contact them via their website's email.

These people couldn't be more competent in processing your credit card, but go to cancel and your repeatedly confronted with pretentious, suddenly incompetent, individuals who all of sudden "don't understand" the same plain English they understood beforehand. They understand perfectly and they do speak English. They just don't want to cancel the order because they want to keep the money and no doubt, make a killing elsewhere, either in shipping charges, or damages where the customer will also likely be left holding the bag as well. I don't know. All I know, is I want them to acknowledge this order was to be cancelled and to confirm that to me at my email address. And Don't communicate with me from some NO REPLY address at their website.

As my paternal grandfather would have said...something's not kosher here. And with all due respect, I am very surprised this company has an A rating with you. Looking at your comparison chart with three other businesses in the area of similar size...of the other three, two have had 1 complaint filed. The other has had none compared to an overwhelming number against One Way Furniture. I spent most of my day yesterday on line searching review boards for this company. It abounds with people complaining about the very same thing I am getting. The runaround. Instead of doing what they should do, like cancelling and order that's been requested to be cancelled BEFORE the SHTF, they are offering me something else instead. What word do they not understand? No thanks, or no thanks?

It's too bad that as a consumer service, the Revdex.com does not post nor allow other consumers to see, the details which prior complainants had beforehand. My guess, some of these would be out of business and others out of job.Desired Settlement: confirm my cancellation notice as any reputable business (and irrespective of their questionable rating) would have done and remove the hold they have placed on my funds via my credit card. This is not a complicated issue, nor is it by any means and UNREASONABLE request, and I should not have to file a complaint outside a business just to CANCEl an order they know full well was done within their requested timeframe. And while I do not do your investigating, I would also like to indicate that this is one business that does deserve further scrutiny from the Revdex.com. I am 62 years old and I can count on one hand the number of businesses I've had to file a complaint against, and less one or two fingers. This one deserves a more thorough scrutiny IMHO. Thank you for your assistance in investigating this matter.

NOTE: There is nothing I have said in the foregoing that has not transpired since requesting my order to be cancelled and I would say the same before any court any day of the week and twice on Sunday. Again, if they were as helpful as they advertise, they would just oblige their customers when they've been asked to do so, and especially where that cancellation request was well within their cancellation timeframe (within 48 hours BEFORE the merchandise ships). Hopefully my email to Pastel Furniture will inspire their curiosity. I don't know. All I know is I've made a good faith effort towards One Way Furniture in making my request in a timely manner and to no avail other than trying to get me to accept some other condition in the hopes of keeping the order. I said no, I meant no. I don't understand their reluctance. Am I the only customer they have? WHY CAN'T THEY JUST CONFIRM MY ORDER WAS CANCELLED????

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Dear Sir or Madam:

I just received the cancellation notice I've been requesting for an order I had placed with One Way Furniture, Melville NY. The complaint itself was brought because of the difficulty of obtaining it well within their policies timeframe and where I felt the focus and their time was spent more on trying to get me to continue with the order under other conditions I did not feel comfortable with agreeing to.

Since I spent a great deal of time in filing the complaint being as specific as I could, I thought it highly important to inform you immediately that sometime between my telling One Way Furniture today that I was going to file a complaint with the Revdex.com and after having done so, they have finally acknowledged my request with the confirmation email and cancellation number I was actually seeking the Revdex.com's assistance with.

Maybe my direct email to the manufacturer yesterday on June **, 2013, indicating I had cancelled the order and that I did not wish to see any trouble among parties and especially where I was not informed in advance what any additional shipping charges would be, maybe that spurred things along. I really don't know. All I know is I spent and exorbitant amount of time just trying to get a cancellation confirmation without having to decline other options offered me rather than just cancelling the order. And since your organization would likewise be spending time going forward, I am letting you know that I did just receive, after telling One Way I was going to file a complaint, the cancellation confirmation I have been arguing with them over.

I am truly sorry for any inconvenience this may have caused you but I was most uncomfortable with the reluctance with which they seemed to be handling my cancellation request. Consequently, I did contact the manufacturer and today, the Revdex.com, as I just did not want to see myself put in a position of having merchandise shipped that was clearly going to wind up being costly to someone to cargo back and forth across the country, and indeed, it would have turned out to be me initially, without any acknowledgement from One Way. While my bank most certainly would have turned it over to their fraud department, it is nevertheless a cumbersome and lengthy process for everyone involved and something I was hoping to avoid.

In any event, they finally complied, and without further suggestions as to how we could keep my order alive. I'm satisfied. They met my request, my bank will remove the hold that was placed upon my funds, and I have no reason to further pursue the complaint just filed.

Again, my apologies and if you have any questions, please do not hesitate to contact me. If there is some more formal method of bringing this to your attention that is required, please inform what that might be.

Sincerely,