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One Way Painting Reviews (4)

One Way Painting provided Louis Columbus an estimate (***- Exhibit A), showing work to be done was to patch one crack, scrape, and prime and paint as needed the foundation on the front and one side of the house for $This is our daily minimum for one worker, not to exceed hoursWe sent our employee out on December 16, and he worked at the customer's home for 8% hours that dayWe sent [redacted] an invoice for the agreed amount of $(***- Exhibit B)The customer stated that he was pleased with our work, but then asked us to do additional work that his wife forgot to tell us aboutThis work was never bid and was not on our original estimateWe explained to him that to send someone back out it would be another $daily minimumHe became quite upset and said he would take his business elsewhere and hung upAfter several attempts to reach the customer both by phone and email to have him pay his past due invoice, we finally explained in an email that we would take further action if he did not pay the past due amountHis email response was quite vulgar (Exhibit C), and he also made a phone call to the office and again was using inappropriate language with our staffWe were not made aware of poor workmanship until his respond on February 4" to our email explaining further action would be taken without paymentAt that time we chose to no longer do any business with MrColumbus and told him that if he felt our work warranted no payment that was left up to him (Exhibit D)Copies of our Time Reporting (Exhibit E) and our materials bill (Exhibit F) have been included for this jobAlso included are additional emails dated January 13"-15" (Exhibit G) to show we discussed with the customer our daily minimum and he nowhere mentions our quality of workWe do not wish any further contact with this customeras we know we are not perfect but do not deserve to be treated in the matter in which he choseOur employees will not be subject to any more of his verbal abuse for a $paymentSincerely, Owner East Garfield Avenue • Orange • California • e 866-986-State License #

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

One Way Painting provided Louis Columbus an estimate ([redacted]- Exhibit A), showing...

work to be done was to patch one crack, scrape, and prime and paint as needed the foundation on the front and one side of the house for $450.00. This is our daily minimum for one worker, not to exceed 8 hours. We sent our employee out on December 16, 2016 and he worked at the customer's home for 8% hours that day. We sent [redacted] an invoice for the agreed amount of $450.00 ([redacted]- Exhibit B). The customer stated that he was pleased with our work, but then asked us to do additional work that his wife forgot to tell us about. This work was never bid and was not on our original estimate. We explained to him that to send someone back out it would be another $450.00 daily minimum. He became quite upset and said he would take his business elsewhere and hung up. After several attempts to reach the customer both by phone and email to have him pay his past due invoice, we finally explained in an email that we would take further action if he did not pay the past due amount. His email response was quite vulgar (Exhibit C), and he also made a phone call to the office and again was using inappropriate language with our staff. We were not made aware of poor workmanship until his respond on February 4" to our email explaining further action would be taken without payment. At that time we chose to no longer do any business with Mr. Columbus and told him that if he felt our work warranted no payment that was left up to him (Exhibit D). Copies of our Time Reporting (Exhibit E) and our materials bill (Exhibit F) have been included for this job. Also included are additional emails dated January 13"-15" (Exhibit G) to show we discussed with the customer our daily minimum and he nowhere mentions our quality of work.
We do not wish any further contact with this customeras we know we are not perfect but do not deserve to be treated in the matter in which he chose. Our employees will not be subject to any more of his verbal abuse for a $450.00
payment.
Sincerely,
Owner
2304 East Garfield Avenue • Orange • California • 92867 e 866-986-9781
State License # 372767

One Way Painting provided Louis Columbus an estimate ([redacted]- Exhibit A), showing work to be done was to patch one crack, scrape, and prime and paint as needed the foundation on the front and one side of the house for $450.00. This is our daily minimum for one worker, not to exceed 8 hours. We sent...

our employee out on December 16, 2016 and he worked at the customer's home for 8% hours that day. We sent [redacted] an invoice for the agreed amount of $450.00 ([redacted]- Exhibit B). The customer stated that he was pleased with our work, but then asked us to do additional work that his wife forgot to tell us about. This work was never bid and was not on our original estimate. We explained to him that to send someone back out it would be another $450.00 daily minimum. He became quite upset and said he would take his business elsewhere and hung up. After several attempts to reach the customer both by phone and email to have him pay his past due invoice, we finally explained in an email that we would take further action if he did not pay the past due amount. His email response was quite vulgar (Exhibit C), and he also made a phone call to the office and again was using inappropriate language with our staff. We were not made aware of poor workmanship until his respond on February 4" to our email explaining further action would be taken without payment. At that time we chose to no longer do any business with Mr. Columbus and told him that if he felt our work warranted no payment that was left up to him (Exhibit D). Copies of our Time Reporting (Exhibit E) and our materials bill (Exhibit F) have been included for this job. Also included are additional emails dated January 13"-15" (Exhibit G) to show we discussed with the customer our daily minimum and he nowhere mentions our quality of work.We do not wish any further contact with this customeras we know we are not perfect but do not deserve to be treated in the matter in which he chose. Our employees will not be subject to any more of his verbal abuse for a $450.00payment.Sincerely,Owner2304 East Garfield Avenue • Orange • California • 92867 e 866-986-9781State License # 372767

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Address: 2304 Garfield Ave, Orange, California, United States, 92867

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