One World Adoption Services, Inc.

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

The customer was billed in errorThis matter has been corrected and the customer's account has been credited to remove the feeDavenport Energy makes every effort to bill customers correctlyWe’re sorry for the mistake

I just got off the phone with Ms*** and she has a better understanding of the amount of propane she used She will call me when she decides to order and I explained that we would perform a “leak test” at no charge to insure that she does not have any leaks

Davenport Energy has repeatedly tried to contact the customer to resolve this complaint. We would be more than happy to remove the minimum-fee and switch out the 500-gallon tank with a 120-gallon above-ground tank, which would be more in line with the customer's actual propane use. Please call our...

[redacted] office at [redacted] and speak to Team Leader [redacted]. Davenport Energy appreciates your business, and is committed to resolving this matter to the customer’s satisfaction as quickly as possible.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

According to our records, the customer has a 325-gallon tank and received 150 gallons of propane on Jan. 1, 2017. Davenport Energy’s propane delivery trucks are metered and calibrated to deliver a precise amount of gas to avoid overfilling the tank. Therefore, we can state with confidence that all...

customers receive the propane they pay for.Although we have had some unseasonably warm days over the past month, we've also had some cold, windy days as well. Without knowing the age and efficiency of a customer's propane furnace along with other factors such as whether a customer has other propane appliances along with their preferred comfort level, home insulation, etc., it's difficult to predict exactly how much propane a customer has used.The customer indicated that a leak test was performed before delivery, and, while no leak in the gas system was found at that time, this may merit further attention. Davenport Energy will make every effort to contact the customer to investigate and bring this matter to a successful conclusion.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Davenport Energy Inc. makes every effort to live up to its promise to deliver propane to will-call customers within 3 to 5 business days.In this particular case, the customer paid for fuel on Tuesday, Jan. 19, at 4:36 p.m., effectively meaning that the transaction was not posted and delivery ticket...

printed until the following day, Wednesday, Jan. 20.The impending winter storm produced a flood of calls from customers who wanted propane delivered before snow arrived. In the two days leading up to the storm, Davenport Energy kept trucks on the road constantly, delivering propane to automatic and will-call customers.Unfortunately, the storm hit Friday morning, Jan. 22, forcing us to ground our fleet Friday, Saturday, Sunday, and Monday. Although we never want anyone to run out of fuel, it’s just too dangerous to put propane trucks on roads covered with snow and ice. Practically no vehicles were moving Friday and Saturday, and local and state police were advising all motorists to stay off the roads to make way for snow plows.Davenport Energy was finally able to get our trucks back on the road Tuesday, Jan. 26, and delivered propane to this customer Thursday, Jan. 28 — technically on the fifth business day following payment when you take into account the two days (Friday and Monday) we were not able to safely put trucks on the road.This is not meant as an excuse; it’s simply an accurate explanation of what happened. We regret anytime a customer runs out of fuel, and make every effort to address situations in a timely and professional manner. We’re also deeply sorry that the customer feels he didn’t receive the level of customer service that is Davenport Energy’s hallmark. Our team members always try to be polite, courteous, and helpful — even when Mother Nature puts things beyond our control.Every customer is important to us and we make every effort to live up to our promises.[redacted] | Director of Marketing and Dealer ServicesDavenport Energy[redacted]