I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
According to our records, the customer has a 325-gallon tank and received gallons of propane on Jan1, Davenport Energy’s propane delivery trucks are metered and calibrated to deliver a precise amount of gas to avoid overfilling the tankTherefore, we can state with confidence that all customers receive the propane they pay for.Although we have had some unseasonably warm days over the past month, we've also had some cold, windy days as wellWithout knowing the age and efficiency of a customer's propane furnace along with other factors such as whether a customer has other propane appliances along with their preferred comfort level, home insulation, etc., it's difficult to predict exactly how much propane a customer has used.The customer indicated that a leak test was performed before delivery, and, while no leak in the gas system was found at that time, this may merit further attentionDavenport Energy will make every effort to contact the customer to investigate and bring this matter to a successful conclusion
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Davenport Energy has repeatedly tried to contact the customer to resolve this complaintWe would be more than happy to remove the minimum-fee and switch out the 500-gallon tank with a 120-gallon above-ground tank, which would be more in line with the customer's actual propane usePlease call our [redacted] *** office at [redacted] and speak to Team Leader *** [redacted] Davenport Energy appreciates your business, and is committed to resolving this matter to the customer’s satisfaction as quickly as possible
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
According to our records, the customer has a 325-gallon tank and received gallons of propane on Jan1, Davenport Energy’s propane delivery trucks are metered and calibrated to deliver a precise amount of gas to avoid overfilling the tankTherefore, we can state with confidence that all customers receive the propane they pay for.Although we have had some unseasonably warm days over the past month, we've also had some cold, windy days as wellWithout knowing the age and efficiency of a customer's propane furnace along with other factors such as whether a customer has other propane appliances along with their preferred comfort level, home insulation, etc., it's difficult to predict exactly how much propane a customer has used.The customer indicated that a leak test was performed before delivery, and, while no leak in the gas system was found at that time, this may merit further attentionDavenport Energy will make every effort to contact the customer to investigate and bring this matter to a successful conclusion
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Davenport Energy has repeatedly tried to contact the customer to resolve this complaintWe would be more than happy to remove the minimum-fee and switch out the 500-gallon tank with a 120-gallon above-ground tank, which would be more in line with the customer's actual propane usePlease call our [redacted] *** office at [redacted] and speak to Team Leader *** [redacted] Davenport Energy appreciates your business, and is committed to resolving this matter to the customer’s satisfaction as quickly as possible