OneAmerica Retirement Services

OneAmerica Retirement Services' response is attached

[redacted] , American United Life Insurance Company(s) ("AUL"), a OneAmerica company, has received your correspondence dated September 22, regarding the above referenced ID numberWhile we take this complaint very seriously, privacy laws preventus from providing the Revdex.com with the details regarding this complaintAUL will respond directly to [redacted] to address her concernsAUL is conducting an investigation and a letter will be sent to [redacted] within the next two business daysPlease note that [redacted] accountis with [redacted] Company, not [redacted] Please update your records to reflect the correct entityIf I can be of further assistance, please do nothesitate to contact me

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, *** ***

April 12, 2017 VIA FAX (858) [redacted] BBB of San Diego 4747 Viewridge Ave #200San Diego, CA 92123-1688RE: ID [redacted] American United Life Insurance Company ('AUL'), a OneAmerica company, has received your correspondence dated April 12, 2017 regarding the above referenced ID... number.While we take this complaint very seriously, privacy laws prevent us from providing the RevDex.com with the details relating to this complaint. AUL will provide a response to the complainants concerns directly to the complainant within 20 business days.If you have any further questions or concerns, please do not hesitate to contact me at 1.877.285.7660 x ***, via email at ***. [redacted] Goneamerica.com, or by mail at the address above.Sincerely, [redacted] K. [redacted] , FLMI, AIRC, ACS Market Conduct Analyst Corporate Compliance & Market Conduct/mkb

American United Life Insurance Company(8) (“AUL”), a OneAmerica company, has received your correspondence regarding the above referenced Case number which was dated September 22, and received at AUL on September 25, 2017.AUL is responding to Ms*** with a response to the complaint that was
submitted to through your websiteAUL has addressed the disputed issues and the complaint has been resolved.Due to privacy laws we are not permitted to provide the Revdex.com with any further information.If you have any further questions or concerns, please do not hesitate to contact me at x ***, via fax at 317.285.7659, email at Department.CorporateComplianceGoneamerica.com, or by mail at the address shown on this letterhead.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint I have giving the Revdex.com consent to act on my behalf so, that been said privacy laws does not prevent company from providing the Revdex.com with the details relating to this complaintAs I try to handle this situation on my own and was not successful I do expect the company to give it full cooperating with the Revdex.com. Thank you for you time*** ***Oneamerica Retirement Account Holder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
Regards,
[redacted] [redacted]

[redacted]
margin-bottom: 5pt;">[redacted],
American United Life Insurance Company(s) ("AUL"), a OneAmerica company, has received your correspondence dated September 22, 2016 regarding the above referenced ID number.
While we take this complaint very seriously, privacy laws preventus from providing the Revdex.com with the details regarding this complaint. AUL will respond directly to [redacted] to address her concerns. AUL is conducting an investigation and a letter will be sent to [redacted] within the next two business days.
Please note that [redacted] accountis with [redacted] Company, not [redacted]. Please update your records to reflect the correct entity.
If I can be of further assistance, please do nothesitate to contact me.

April 12, 2017 VIA FAX (858) [redacted] Revdex.com of San Diego 4747 Viewridge Ave #200San Diego, CA 92123-1688RE: ID [redacted]American United Life Insurance Company ('AUL'), a OneAmerica company, has received your correspondence dated April 12, 2017 regarding the above referenced ID...

number.While we take this complaint very seriously, privacy laws prevent us from providing the Revdex.com with the details relating to this complaint. AUL will provide a response to the complainants concerns directly to the complainant within 20 business days.If you have any further questions or concerns, please do not hesitate to contact me at 1.877.285.7660 x [redacted], via email at [redacted].[redacted] Goneamerica.com, or by mail at the address above.Sincerely,[redacted] K. [redacted], FLMI, AIRC, ACS Market Conduct Analyst Corporate Compliance & Market Conduct/mkb

In response to your communication today, Ms. [redacted] has not yet received our letter to her with a full response to her complaint.  Please advise her it has been mailed and she will receive it this week. Thank you,[redacted]

[redacted],American United Life Insurance Company(s) ("AUL"), a OneAmerica company, has received your correspondence dated September 22, 2016 regarding the above referenced ID number.While we take this complaint very seriously, privacy laws preventus from providing the...

Revdex.com with the details regarding this complaint. AUL will respond directly to [redacted] to address her concerns. AUL is conducting an investigation and a letter will be sent to [redacted] within the next two business days.Please note that [redacted] accountis with [redacted] Company, not [redacted]. Please update your records to reflect the correct entity.If I can be of further assistance, please do nothesitate to contact me.

OneAmerica Retirement Services' response is attached.