OneAZ Credit Union

Applied for a construction loan with this lender for a home that we are trying to build in Queen Creek/San Tan Valley area on a parcel that we own. They would not qualify the builder we had chosen so we contracted with a builder that they recommended. The new builder required a very large deposit which this lender said we had to pay - prior to the loan being approved - and we paid it. As part of the application process we had to have an appraisal done on the land and the house plans. That cost us $700. We have thousands of dollars worth of approved plans with the county that are pending permitting. After months of going back and forth with the lender the loan was declined because our subdivision in the development has no HOA. Very frustrating and disappointing.

I visited Walgreens on 9-17-2018 and made a purchase for $25.93. I inserted my card with the chip and entered my pin to which the cashier relied the bank declined my charge for an invalid pin number. She then ran my card as credit and the charge went through and she gave me my receipt.
I noticed when I got home that the charge was there twice and called the store back to which the manager assured me the bank would reconcile since Walgreens did not actually charge me twice, and the bank declined the first charge.
I attempted to call One AZ on 9-18 4 times and was placed on hold due to high call volume for a tech upgrade for over an hour each time and always got hung up on.
On 9-19 I called and chatted with agents and after finally getting a live person I asked about my debit card, which was actually recently replaced and took 14 days to get mind you, the agent told me I need to activate my new card and key a new pin. She said that was the reason why the bank declined the first charge. To which I replied I already activated my card and set a new pin. Furthermore I told the bank agent that if the bank declined my charge due to an invalid pin, why did they debit my account for the declined charge, to which she had no reply.
I asked for a supervisor named Victoria who states I would need to email, fax or drop off a letter to the bank in order to get my money back.
This is entirely unreasonable, I did not make the mistake, therefore I should not have to jump through these hoops for a bank error.

Opted out of there overdraft told them numerous times if money not in account don't pay they keep doing it they want me to pay $70 for $6 charge .

Over the labor day weekend, One Az Credit union had this upgrade in which made banking unavailable for about 3 days caused many issues. I have deposited well over 2,000 one the day after Labor day and the bank refuses to release my money. The bank has made up to $300 available and even after calling, they continue to hold my $ with no explanation. I have never had to go through this in all the years that I have banked. When I called to do a complaint over the phone, all of the sudden my debit card does not work for me. How convenient that they are not open on weekends either. So I now have to go the weekend without my money and talking to no one.

OK but my car payment I have us months ahead they tell me that they can’t be more than three months ahead but no one told me until I’ve already paid and multiple payments ahead, I want my credit for the months that it was paid for.

Vehicle loan. Vehicle that the loan was for was bought back by manufactur, I had called prior to vehicle being sent back to dealership that the vehicle would be going through buy back and Chrysler would be paying it off. I had payment in my saving account set aside for my new car payment. Chrysler did not pay off current loan before the due date of April 28th. I was told by an employee that there would be no issues with the loan they would note that it is in the process of being bought back. On May 11th I checked my account and One AZ credit union had take the car payment out of my account with out any notice what so ever. Not a phone call, a letter or anything stating they would be taking the money from my account. I never gave them permission to take the car payment out of my account. I always made the payment weekly by transferring money from my checking directly to the loan account. Called to speak with call center no one could give me any different Information aside from I missed my payment and they took it. Then Patti, refused to give me a last initial or employee id number to reference later if needed. Stated it was a call center, she didn’t have to give me any information. Also stated that I would not get the money that they took from my account without my permission, until the vehicle was paid off.

I contacted OneAZ's customer service line for what I believed to be a routine issue: my account had been used for a fraudulent transaction, and I was calling to report my debit card information compromised, as well as dispute this foreign transaction.

The first representative Veronica was exceedingly unhelpful, stated that this was a "civil" matter as there was a transaction paid to this entity before. She furthermore ignored my request to report my card compromised until I reminded her I needed to speak with her superior, as she claimed to be the highest ranking employee on shift and that there was nothing she would do.

Upon calling back and speaking with an alternate representative, who confirmed my card had indeed been reported as compromised, I was advised there was nothing he could do either, and was routed to a voice mail box to report a fraudulent, unauthorized transaction on my account.

Both of these representatives seem to have a deep misunderstanding of what constitutes authorized usage of an account. Once this issue is resolved, I will be changing Credit Unions, as OneAZ has show themselves to be completely unhelpful in the event of unauthorized usage of my funds.