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OneAZ Credit Union

2355 W Pinnacle Peak Rd, Phoenix, Arizona, United States, 85027-1280

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Reviews Credit Union OneAZ Credit Union

OneAZ Credit Union Reviews (%countItem)

Elitist pigs
I'm sorry, but this so-called "credit union" is nothing more than just another money-grubbing elitist bank. They call you a 'member', but that means nothing - the "share" you own means nothing - which is why even though they have an 'annual meeting' to which the membership can attend, they certainly don't have a place for our comments at the meeting, so essentially, "the membership" has no representation, and no voice at their meetings about anything!
They're also quite calloused about their members. They had a branch open in Payson. They decided they weren't making enough money off of having it open, so they closed it, and so the "members" in the Rim Country area were left with just an ATM. (The nearest branch is over 50 miles away). Now they've decided to close the ATM. The only notice we got of this was a message on the ATM screen saying it would be closed in a month, and to go to the OneAZ website for fee-free ATM locations in the area. Well, there's absolutely such information on their website, meaning ... THEY LIED! When I called their so-called "Customer Care Center" and asked about fee-free ATMs in the area, I was told there was none!
So basically they're throwing us away, and treating us like worthless garbage in the process.
This is how they "care" about their members?
Complete bs.
This credit union couldn't care less about their membership.
They're all about money money money money money - and anyone other than the flunkies in "customer care" are too full of themselves to actually talk to you.
The place is glaringly run by elitist pigs!

+1

Deposit
I have a POA on my daughter that is currently in Carcerated, I have a birth certificate, social security card, DL, and a power of Attorney, legally I can sign her name on the back of her stimulus check but I didn't send it to her to endorse put deposit only to me the POA holder. went to the Gail Garner Rd in Prescott to deposit it into my bank now I tried to have her added to my account but when they found out she was in Prison the girl exact words as we try not to do will any dealings with incarcerated people. now mind you I have a Birth Certificate, with my name on it has her mother. so when I got the check back went through the drive-through to have it deposited now mind you Chase does it for people who don't have power of attorney. the clerk at the same branch tells me that they can't do it for me because it's a government check. when I told her that my daughter is incarcerated once again I got that whole demeanor change with oh! we definitely can't cant for sure but I have all the documentation to bring back to the bank to prove I am her mother. Law says that as a POA I can deposit the funds into my account don't matter what check it is this is a personal rule of this bank, I left the other bank that I had for 5 years to come to this bank. I have had nothing but problems from the begging.

+1

I actually had one excellent and one awful experience. For the unpleasant one, I left a phone comment. Having just experienced terrible customer service, I was not optimistic when making the second call. I was, however; pleasantly surprised.

Marleen M. was cheerful, expedient, polite and capable. She even offered additional advise which I found extremely helpful. One Az...you are very lucky to have such an outstanding employee. Issue now resolved...100% satisfied.

Marlene was quick and efficient with what I needed.
Very Satisfied!

OneAZ Credit Union Response • Aug 19, 2020

Thank you for sharing your experience with us ***. We're pleased to hear that you received efficient service from our team. Thank you for your membership with OneAZ!

Marleen M was really helpful with complicated problem. Fixed Now.

Best customer service! Everyone is always friendly and willing to help get issues resolved. A ++++

OneAZ Credit Union Response • Aug 17, 2020

Thank you for sharing your experience with us ***! We're pleased to hear that you received friendly and helpful service. Thank you for your membership with OneAZ!

Great and helpful customer service by Patty. She helped rectify a mistake on my part. Very polite, followed up, and helped fix the problem. Great Credit Union

OneAZ Credit Union Response • Aug 17, 2020

Thank you for sharing your experience with us ***! We're pleased to hear that you received polite and helpful service. Thank you for your membership with OneAZ!

Marleen M. was so helpful and solved my problem fast and with great customer service. Always been happy with the service at oneAZ.

OneAZ Credit Union Response • Aug 17, 2020

Thank you for sharing your experience with us Lois! We're happy that you received efficient and overall great service. Thank you for your membership with OneAZ!

+1

Applied for a construction loan with this lender for a home that we are trying to build in Queen Creek/San Tan Valley area on a parcel that we own. They would not qualify the builder we had chosen so we contracted with a builder that they recommended. The new builder required a very large deposit which this lender said we had to pay - prior to the loan being approved - and we paid it. As part of the application process we had to have an appraisal done on the land and the house plans. That cost us $700. We have thousands of dollars worth of approved plans with the county that are pending permitting. After months of going back and forth with the lender the loan was declined because our subdivision in the development has no HOA. Very frustrating and disappointing.

OneAZ Credit Union Response • Nov 04, 2019

Hi ***, thank you for bringing your experience to our attention. We appreciate the opportunity to respond. We filed a response to your claim through the Arizona Department of Financial Institutions on October 22, 2019. If you have not already, you should receive a copy of our formal response from DFI. We also refunded your $700 appraisal fee on October 17, 2019. Should you have further questions or concerns, please send an email to *** with the best phone number to reach you at and a member of our team will be in touch. Thank you.

+1

I visited Walgreens on 9-17-2018 and made a purchase for $25.93. I inserted my card with the chip and entered my pin to which the cashier relied the bank declined my charge for an invalid pin number. She then ran my card as credit and the charge went through and she gave me my receipt.
I noticed when I got home that the charge was there twice and called the store back to which the manager assured me the bank would reconcile since Walgreens did not actually charge me twice, and the bank declined the first charge.
I attempted to call One AZ on 9-18 4 times and was placed on hold due to high call volume for a tech upgrade for over an hour each time and always got hung up on.
On 9-19 I called and chatted with agents and after finally getting a live person I asked about my debit card, which was actually recently replaced and took 14 days to get mind you, the agent told me I need to activate my new card and key a new pin. She said that was the reason why the bank declined the first charge. To which I replied I already activated my card and set a new pin. Furthermore I told the bank agent that if the bank declined my charge due to an invalid pin, why did they debit my account for the declined charge, to which she had no reply.
I asked for a supervisor named Victoria who states I would need to email, fax or drop off a letter to the bank in order to get my money back.
This is entirely unreasonable, I did not make the mistake, therefore I should not have to jump through these hoops for a bank error.

OneAZ Credit Union Response • Oct 05, 2018

October 5, 2018
Revdex.com***
***
Reference: Revdex.com Case #***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by Jesse ***.
In review of Jesse’s checking account, I can confirm that a credit adjustment was issued on 9/20/18 for $25.93.
I apologize for the level of service received by Jesse, including the extended wait time encountered when contacting us by phone.
If you would like to discuss this matter further, please contact me directly at (602) 644-4417.
Sincerely,
Monique ***Director, Member Care Center

Customer Response • Oct 09, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jesse

Opted out of there overdraft told them numerous times if money not in account don't pay they keep doing it they want me to pay $70 for $6 charge .

OneAZ Credit Union Response • Oct 05, 2018

October 5, 2018
Revdex.com1010 E Missouri AvePhoenix, AZ 85014
Reference: Revdex.com Case #***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by ***.
In review of Mr.’s account, there are no requests on file to remove his account from our Courtesy Pay program. Mr. utilized the Courtesy Pay program to complete purchases from his account when funds were not available in his account. A refund of the fees incurred for using the program will not be refunded.
Mr.’s OneAZ account has been closed as of 9/20/18 and charged off with a balance owed of $106.47.
If you would like to discuss this matter further, please contact me directly at (602) 644-4417.
Sincerely,
***Director, Member Care Center

Customer Response • Oct 09, 2018

That is a lie contacted them numerous times told them to opt me out of the courtesy pay. Wish I had access to there online chat where I was told it was in computer system as such. So I will be contacting bank commission and tell them what was done to me. They have no morals or common sense they lost a long time customer this should tell you something about there morals.

Over the labor day weekend, One Az Credit union had this upgrade in which made banking unavailable for about 3 days caused many issues. I have deposited well over 2,000 one the day after Labor day and the bank refuses to release my money. The bank has made up to $300 available and even after calling, they continue to hold my $ with no explanation. I have never had to go through this in all the years that I have banked. When I called to do a complaint over the phone, all of the sudden my debit card does not work for me. How convenient that they are not open on weekends either. So I now have to go the weekend without my money and talking to no one.

OneAZ Credit Union Response • Oct 05, 2018

October 5, 2018

Revdex.com***
***

Reference: Revdex.com Case #***

To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by Vanessa A. ***.
In review of Ms.’s checking account, she made a total of four separate ATM deposits on the dates of 9/5/18 and 9/6/18. The total amount of these deposits was $2,435.00.
These deposits were subject to our check hold policy in accordance with Regulation CC. A portion of each deposit was made available immediately to Ms., the remaining amount on hold as indicated at the time of deposit.
OneAZ Credit Union Automatic Teller Machines (ATMs) do disclose that all deposits may be subject to our check hold policy.
If you would like to discuss this matter further, please contact me directly at (602) 644-4417.
Sincerely,
Monique ***Director, Member Care Center

OK but my car payment I have us months ahead they tell me that they can’t be more than three months ahead but no one told me until I’ve already paid and multiple payments ahead, I want my credit for the months that it was paid for.

OneAZ Credit Union Response • Oct 02, 2018

To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by Anthony M. ***.
In review of Mr.’s loan account, his next payment due date for his auto loan is 11/1/18. Prior additional payments made by Mr. include partial and full payment amounts. These payments were applied accordingly to interest due, the principal loan balance, and future payments due.
If Mr. has further questions, he may contact us at 1(844) 663-2928.

+1

Vehicle loan. Vehicle that the loan was for was bought back by manufactur, I had called prior to vehicle being sent back to dealership that the vehicle would be going through buy back and Chrysler would be paying it off. I had payment in my saving account set aside for my new car payment. Chrysler did not pay off current loan before the due date of April 28th. I was told by an employee that there would be no issues with the loan they would note that it is in the process of being bought back. On May 11th I checked my account and One AZ credit union had take the car payment out of my account with out any notice what so ever. Not a phone call, a letter or anything stating they would be taking the money from my account. I never gave them permission to take the car payment out of my account. I always made the payment weekly by transferring money from my checking directly to the loan account. Called to speak with call center no one could give me any different Information aside from I missed my payment and they took it. Then Patti, refused to give me a last initial or employee id number to reference later if needed. Stated it was a call center, she didn’t have to give me any information. Also stated that I would not get the money that they took from my account without my permission, until the vehicle was paid off.

OneAZ Credit Union Response • Jun 18, 2018

Revdex.com

1010 E Missouri Ave

Phoenix, AZ 85014

Reference:
Revdex.com Case #***

To Whom It May Concern:

Thank you for the
opportunity to respond to the complaint filed by Sara W.

In review of Ms. W
account, the payments applied to the 2017 Jeep Cherokee auto loan were initiated
by our member using online banking. *** Credit Union did not initiate the loan
payment transactions.

The last payment applied
to the auto loan by Ms. W was on 3/25/18 for $145.00 using online banking.
The auto loan was paid in full on 5/15/18.

Please contact us at (844)
663-2928 if additional information is needed. Thank you.

Sincerely,

Monique P

Director, Member Care
Center

Customer Response • Jun 21, 2018

The Credit Union took and held payment, did not apply it to any account until the account was paid in full.

+1

I contacted OneAZ's customer service line for what I believed to be a routine issue: my account had been used for a fraudulent transaction, and I was calling to report my debit card information compromised, as well as dispute this foreign transaction.

The first representative Veronica was exceedingly unhelpful, stated that this was a "civil" matter as there was a transaction paid to this entity before. She furthermore ignored my request to report my card compromised until I reminded her I needed to speak with her superior, as she claimed to be the highest ranking employee on shift and that there was nothing she would do.

Upon calling back and speaking with an alternate representative, who confirmed my card had indeed been reported as compromised, I was advised there was nothing he could do either, and was routed to a voice mail box to report a fraudulent, unauthorized transaction on my account.

Both of these representatives seem to have a deep misunderstanding of what constitutes authorized usage of an account. Once this issue is resolved, I will be changing Credit Unions, as OneAZ has show themselves to be completely unhelpful in the event of unauthorized usage of my funds.

OneAZ Credit Union Response • Feb 22, 2018

Reference: Revdex.com Case #***
To Whom It May Concern:
Thank you for the opportunity to respond to the complaint filed by ***.
*** contacted OneAZ Credit Union on 12/20/17 regarding the transaction from *** for $250.00 that posted to his account. This transaction was authorized using his debit card. *** informed us that he authorized his brother, who is not an owner of his account, to make this purchase using his debit card.
He initially wanted to dispute this transaction as fraudulent. Based on the additional information provided by *** regarding the circumstances, it was determined that this was not a fraudulent transaction because of the consent he provided to his brother to make this purchase using his debit card.
A refund of funds will not be issued to ***, as it is not a fraudulent transaction. He has been advised to seek reimbursement from his brother.
If you would like to discuss this matter further, please contact our Card Services Department at ***.
Sincerely,
Monique P Director, Member Care Center

Customer Response • Mar 14, 2018

This happened so long ago, I had forgotten about it entirely. I've closed my account with OneAZ already. I reject their response as 1: this happened 3 months ago, and the Revdex.com issued a non response response to me in February and 2: I'm no longer a customer of theirs due to their hilariously misinformed policies.

+1
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Address: 2355 W Pinnacle Peak Rd, Phoenix, Arizona, United States, 85027-1280

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