OneCall

Mr [redacted] , We apologize for the poor experience while shopping with usWe are very committed to customer service and strive to provide every customer an exceptional shopping experienceOur security procedures are in place to protect the customer as well as ourselves from fraudulent transactionsGiven the item ordered, the overnight shipping, and the numerous failed attempts to speak with the account holder, we felt it was best to prevent the order from shippingAgain, I sincerely apologize for the frustration experienced with our verification process and only wish we could have spoken with you before cancelling the order Best regards, [redacted] Sales Manager

Mr. [redacted],
We apologize for the poor experience while shopping with us. We are very committed to customer service and strive to provide every customer an exceptional shopping experience. Our security procedures are in place to protect the customer as well as ourselves from fraudulent...

transactions. Given the item ordered, the overnight shipping, and the numerous failed attempts to speak with the account holder, we felt it was best to prevent the order from shipping. Again, I sincerely apologize for the frustration experienced with our verification process and only wish we could have spoken with you before cancelling the order.
Best regards, [redacted]
Sales Manager

Don't EVER order from Onecall.com !!! This company is a complete and utter joke, and their representatives are rude, nosy, and very unprofessional! I placed an order online for a camera with their site. I was reluctant to order at first because I had never heard of this retailer and you never know what to expect from a company that doesn't have a recognizable name. A few hours after placing an order I received a call from "Brian" who said he was having a problem verifying my identity. First of all, that was complete and utter BS! My billing and shipping address were the same, and exactly what my credit card company has on file. Furthermore, you can google my name and my address comes up with my phone number. In addition, the cell phone number I use is the same number I've had for over a decade and is registered in my name, and on file with my bank! It is even on my credit report since I don't use a landline like 90% of the population. So his cockamamie line about being unable to verify my identity is nonsense, because everything checks out.
He then proceeded to ask me what I planned on using the camera for, if I had purchased Nikon products before, and what I planned on using the camera for.
After answering his ridiculous questions, he continued to ask more. "So the address I'm shipping it to... is that your office" he asked? I said yes, and he said "oh I know because I called the company that leases the space and verified that you are a tenant." Again, he has absolutely no business calling anyone except my card issuer to verify if my address is on file. Which it was! How dare these is call the company that I lease from. He then asked me what lens did I plan on ordering for the camera, and if I had a website where he could see my work at. At this point, I am thinking this is a complete and utter joke. I was placing an order for a product, not applying for a business loan! I highly recommend you stay the hell away from this sham company unless you want to be bombarded with questions they have no business asking. Who cares what lens I plan on using, or if I ordered Nikon products previously. My experience with cameras is none of your damn business. Furthermore, how are you unable to verify my identity when it is exactly what my bank has on file. What a joke! Clearly my identity has already been verified if that's what the bank has on file is. And GOOGLING my name with my address brings up pages of results that further confirm my identity. These guys are is!
I found some other horrible customer experiences online about previous customers whose credit cards were stolen after ordering from this company on multiple occasions, to being double charged for an item ordered, and refusing to refund charges after the item arrived damaged. Buyer beware of these clowns! Glad I dodged a bullet.

Review: I purchased a camera from this company in September for a trip that I was taking in December. I did not use the camera until I left the country and once I went on my trip I discovered that the battery would not fully charge. The camera took some photos and then promptly died. I was never able to retrieve my photos. When I contacted the company, I was informed that since 30 days had passed, I could not return the camera, nor could I receive a new one. After speaking with a manager, I was eventually--after two months of argument--sent a new camera (which I did not want--I wanted a refund). The second camera did not work, either, and I was forced to pay for the postage to send the original camera back. I had suspected that the issue was in the charger or battery, but these were never replaced. I contacted OneCall again. This time, they told me the same thing: The would not issue a refund because 30 days had expired. I sent the camera back to the manufacturer AGAIN, also at my own expense ($15 in shipping), along with a note that I did NOT want the camera returned. Clearly the camera or at least some of its components are--and always have been--defective. I will never be able to retrieve the photos I took abroad, and I will never be able to get back the time I had with no camera. All I am asking for is a refund for the camera, which I do not want, since it never worked in the first place.Desired Settlement: I would like a refund for this camera and compensation for the $15 in shipping.

Business

Response:

Hello [redacted],

Thank you for sharing your frustration with me yesterday. Although we are unable to offer a refund due to the amount of time that has passed, I have spoken with the management at Fuji and they are actively working on a repair or replacement option under the manufacturer's warranty. Please feel free to call or email me if you need further assistance.

Best regards,

Sales Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I have asked, repeatedly, for a refund, not a repair. The camera has been repaired twice and still does not work. I don't want a non-functioning camera. Pretty soon, the warranty will have completely expired and I will have to pay to fix a camera that I don't want and that never worked. I expect OneCall to work in conjunction with Fuji to issue this refund.

Regards,

Business

Response:

Regrettably, the customer requested a return for refund well outside of our written 30 day return policy. Although there are exceptions to every rule, five months from the purchase date is too far out. Fortunately the manufacturer's warranty covers any defect for one year from the date of purchase. As Fuji's warranty is repair or replace only, they are unable to offer any refund. I have been in contact with Fuji's customer service team and confirmed the camera was replaced twice even though they were unable to duplicate the problem with each return. Fuji has offered to send another battery and charger in an attempt to resolve the issue.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

Review: Ordered a camera through onecall with financing through synchrony bank. The bank gave me a 3000.00 dollar credit limit and when I went on to onecall to place an order I needed to call them to finish the order. When I called them the sales person "[redacted]" said he couldn't place my order due to security reasons. I wasn't given any other information and [redacted] told me to just close my account with onecall and they would do no further business with me. Really poor customer service. Will not answer my emails.Desired Settlement: I would like to know what they thought was a security issue? I answered all questions they had and have gotten no response. I feel like I was discriminated against.

Business

Response:

Mr. [redacted],

We apologize for the poor experience while shopping with us. We are very committed to customer service and strive to provide every customer an exceptional shopping experience. Our security procedures are in place to protect the customer as well as ourselves from fraudulent transactions. Given the item ordered, the overnight shipping, and the numerous failed attempts to speak with the account holder, we felt it was best to prevent the order from shipping. Again, I sincerely apologize for the frustration experienced with our verification process and only wish we could have spoken with you before cancelling the order.

Best regards, [redacted]

Sales Manager

People only ever post negative stories about companies. So I'm here posting a positive one.
I'll start with thier website. It wasn't anything special. Its your typical shopping website. Plenty of filtering options, it lets you narrow down what you're looking for easily.
The ordering process is what really stood out to me. I purchased an Onkyo TX NR737. It was a $500 purchase, and I don't know if they institute the practice that impressed me at a certain price level or not; but they called me with a human to confirm that it was actually me that had spent the money and ordered the part. That human factor is going to bring me back to OneCall.

I've shopped at many retailers and this shopping experience is the worst. The seller sent me an item which had a used feel to it. I looked up a video on line to see if any items are missing and sure enough one small band was not there. Everything seemed to be in order except for obvious dust and the fact that contents were tampered with. I spoke to the CSR rep and they gladly accepted to replace the item and sent an RMA and even placed the order so it would be in stock. The item was returned and I called to inquire why the replacement has not been shipped. Spoke to a rude sales rep ([redacted]) who said that it could take up to 7 days for them to issue a replacement?? This is absurd, it was not mentioned to me when I sent it in and now I have to wait for 7 days. I asked for a refund instead of a replacement and will never do business again. My advice, pay a few extra bucks and go with reputable dealer (amazon, walmart, target.) The hassle of dealing with small time shops is just not worth it.