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O'neil Nissan, Inc.

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Reviews O'neil Nissan, Inc.

O'neil Nissan, Inc. Reviews (2)

Review: November 17, 2014

To Whom It May Concern,

My name is [redacted] and I am writing to voice a complaint against O'Neil Nissan, [redacted], Pa. [redacted].

My 2006 Nissan [redacted] needed service for the interior lights staying on and improperly functioning doors/rear hatch as indicated by the dash display. My husband decided to take it to O'Neil Nissan, [redacted], Pa. [redacted] for a diagnostic check up on October 5, 2013. The diagnoses was left front door switch was bad. The part was ordered and paid for on October 14, 2013. After installation, the problem still existed. A follow up diagnostic was performed on November 22, 2013 (at no charge). It was then determined that the rear hatch latch/switch would cost $190 and BCM would cost $616 (installed), this would be needed to correct the problem. At that time we did not have the money ($700 +). (My husband is the sole provider for our family. We have two young girls.)

Nearly 10 months later, we placed an order for the necessary parts and charged my husband's credit card for the parts, $579.44. I figured I could return to the service department when I had the money to get it installed. If the rear latch switch was causing most of the problems, installing that first would take care of the interior lights staying on. Therefore, my husband installed the rear latch and it did not solve any problems. An appointment was made for November 14, 2014 for the BCM to be installed and a recall on the seats. I took the [redacted] in and dropped it off. Upon completion of the work, I checked out the vehicle. The problems were not resolved by the new parts. Some problems were created. The rear hatch will not open at all, manually or electronically. The light for the odometer turns off when you turn on the headlights and vice versa. I went in to O'Neil Nissan to talk to the service advisor, Kitty, about the problems. Kitty went in the back to see a technician. She said to make another appointment for the problem as it was late in the day. At the same time, Tom O[redacted], happened to walk up to the service desk. Kitty saw him and tried to talk to him since he was the manager. Before she could say anything, he started yelling at her in front of me. He said "it's twenty after four, they can leave the car or bring it back another day" in an unprofessional manner. Kitty was very embarrassed. I stepped out of the service area. Tom saw me and started talking to me in a very uncourteous manner. I was trying to explain to him that I was there since 9:45 a.m. and wanted to know why the car had not been fixed. He said "you can go somewhere else". I said "I will never come back there again because of your attitude and I will report you."

Then I went back to the service area. Kitty gave me my old parts and I left. A few minutes later, Kitty called and said "do not have anyone take out the BCM because it fixed the hatch latch" and I said ok. I said I was upset and she said "I understand". I told her my husband will call for an appointment on Monday. My husband called and left a message on Saturday about coming in but his call wasn't returned. He called Monday, Novement 17, 2014 and was told "we don't want to deal with it" and "to go somewhere else". We came to Nissan for our car to be fixed by certified technicians; this is not something an independent mechanic can do. So far we have spent $640+ with no results. PLEASE HELP!

Thanking you in advance for any consideration to remedy this problem. I really hope you will make a great difference for us. I am looking forward to hearing from you regarding how this problem can be resolved. Please contact me at my number, ###-###-####, if you need more information.

Sincerely,

[redacted]Desired Settlement: To get the car fix

Business

Response:

To Whom it May Concern,On October 5, 2013, [redacted] brought a 2006 [redacted] into our dealership for service diagnostics. The issues on the Nissan [redacted] were rear hatch inoperable, and right side power sliding door working correctly but the dash read that it was open, leaving the interior lights on.On October 5, 2013, our dealership recommended that the [redacted] replace one of the switches on the right side power sliding door to correct the interior light problem. They also recommend that they replace the body control module to correct the rear hatch problem.Over a year later, the [redacted] decided to revisit our dealership to replace the body-control - module in the 2006 [redacted].At some point between the tirne of diagnostics on October 5, 2013, and the service visit on November 14, 2014, the [redacted] replaced one of the Switches in the right side power sliding door and probably from using the wrong parts or operating on the wrong switch; this did not fix their problem. The repair was not done by one of our Nissan certified technicians.The [redacted] chose to replace the Body Control Module at our dealership on November 14, 2014, with a Nissan certified technician and this corrected the issue of the rear hatch riot opening, which is why service advisor Kitty J[redacted] recommended that they leave the Body Control Module as it was. [redacted] was also given the old Body Control Module part back and was not charged for this service.Should **. and [redacted] decide to schedule an appointment and come back to the dealership for service, we will happily determine which switch needs to be replaced, see if it is the correct part that they have purchased in the past, and they will pay for any necessary labor and parts required,Sincerely,Maggie O

Review: We went in to trade our 2010 [redacted] and we were told they were paying off the full $15,000 and would increase the price of our new purchase a little to help offset the payoff. We signed out deal and the finance man didn't really explain everything to us as we asked he made it seem as if the car is worth more then we paid; however, the next day when we looked over everything they not only increased the price of the car we were purchasing but then added an extra $4,601 to our bill in which we were unaware of. We were told we would be up on the new car we purchased where as now we are that $4,601 short and cannot refinance for a lower rate because they over increased our loan and now we are stuck paying a high interest rate because of their lies! I am highly dissatisfied with the information we were given and lied to about. The company was having a huge sales event and that is why we attended.Desired Settlement: I want to be compensated for the at least $4,601 over payment we made without knowing we were over paying.

Business

Response:

In regard to vin [redacted] purchased from ONeil Nissan.The customer purchased and signed paperwork for the above vehicle on Friday May 16, 2014. The next morning, Saturday May 17, 2014, the customer expressed concern about the interest rate charged (8.14%) and the amount financed. At that time we were able to offer them alternative financing through a different bank G. S59%. At the same time gap insurance was added to the loan to help protect against inequity in the event of an insurance total loss.The customer accepted the alternative bank financing and a lower monthly payment.The customer returned a few days later again concerned about the amount they were financing. They carried a larger balance on the tradein than its current value. They chose to purchase the above vehicle with $1000 down payment leaving them financing a greater balance than the vehicle selling price. If the tradein had more value or they had chosen to use more of a down payment the amount they are financing would not be as great. At this time, as a courtesy we offered to pay for their vehicle oil changes in our service department 4 times per year for as long as they own the vehicle. They accepted this certificate for future vehicle service.It is unfortunate that the customers tradein does not have a greater value; however the customer chose to proceed with the purchase including the second reduced financing arrangement.At this time we have been more than fair with the customer in light of the situation.Sincerely,

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Description: Auto Dealers - New Cars, Auto Dealers - Used Cars

Address: 849 West Street Road, Warminster, Pennsylvania, United States, 18974-3126

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