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Address: 9600 Escarpment Blvd. Suite #745-259, Austin, Texas, United States, 78749
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I purchased the Beyonce Album on 7-24-17 and have a confirmation email. It was a pre-order so I expected it to take longer than usual. I received an email that it was shipped on 8-29-17 and it has a tracking number. When I track the shipment it just says that the label was printed, but it has not been shipped yet. I reached out to OneLiveMedia and got this email: "My name is *** and I sincerely apologize for the long delay in shipping your Beyonce order (#***). Our customer support team has reached out to our warehouse in order to get an update on your order's shipment. We will notify you as soon as we have received an update on this shipment.
I am very sorry for any frustration or inconvenience caused by this shipment delay. We are working to get this resolved quickly.
If you have any questions, please feel free to contact us.
Thank you for shopping at the Beyonce Us online store.
***
Thank you,
Support | One Live Media
*** fax
***"
It has now been TWO WEEKS and I have not heard back even after I sent several follow up emails and tried calling the phone number. It just goes to voicemail. I just want the album I purchased as it is a gift for my best friend whose birthday was over a month ago. This is incredibly frustrating to not be able to get a hold of customer service when I have given them my money for the product AND shipping. What a SCAM!
Hello ***,
We want to ensure that you have a positive experience shopping with the official Beyonce Store. I sincerely apologize for the inconvenience and concern this may have caused you.
As stated in an email sent to you earlier today, You order has been reshipped to you. According to tracking, the package is scheduled to be delivered to you by end of day tomorrow, 10/6/2017. Please use the below tracking link.
***
Once again, I apologize for any inconvenience or frustration you have experienced. If there is anything more I can do to help with questions or concerns, please do not hesitate to reach out to me either through the Revdex.com or by e-mail.
Thank you for your support and allowing us to make this right for you
I order a Bon Jovi tshirt I did not receive the right one ,black instead of white and nothing but a picture.Anyway next time I Will check twice and order from the real fan club.