On July 5, I visited Oneonta Tire Center to have a tire rotation performed on my Ford F-At the time my truck had miles on it, so this would be my first tire rotationI purchased the truck new with miles on itWhile performing the tire rotation, the employee dropped one of my wheels face down on the ground landing on the impact tool and damaged my wheelThere are several gashes in the wheel because of thisI was standing feet away watching him when this happenedI relayed my dissatisfaction with the employee immediately and showed him what he had doneHe told me to come inside so he could get my contact info and went on to explain that he would have to contact his district managerI told him that would be fine to let me know what he saidHe assured me he would contact me with a resolution within two daysSeven days later, on July 12,2018, I stopped back in the business to check on the resolution since no one had called me and the following is the respons
On July 5, I visited Oneonta Tire Center to have a tire rotation performed on my Ford F-At the time my truck had miles on it, so this would be my first tire rotationI purchased the truck new with miles on itWhile performing the tire rotation, the employee dropped one of my wheels face down on the ground landing on the impact tool and damaged my wheelThere are several gashes in the wheel because of thisI was standing feet away watching him when this happenedI relayed my dissatisfaction with the employee immediately and showed him what he had doneHe told me to come inside so he could get my contact info and went on to explain that he would have to contact his district managerI told him that would be fine to let me know what he saidHe assured me he would contact me with a resolution within two daysSeven days later, on July 12,2018, I stopped back in the business to check on the resolution since no one had called me and the following is the respons