To whom it may concern: We dealt with the previous homeowner, not Mr [redacted] , so he doesn't know what myself and the previous home owner discussed or purchased/soldDue to Mr [redacted] disrespect and bad language towards my office personnel, we are no longer dealing with him, no phone calls or any more visits.I am sorry Mr [redacted] feels this wayThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This was never, ever explained to me I was told that you would come to my house and show me the model number and serial number on the coil and was waiting your return phone call about the day and time best for your schedule This unbelievable business management and I will pursue this until resolved You put the model in, I need to know the maker, the serial number, and the model number in order for this to be resolved Regards, [redacted]
this claim is very fresh to me as I was the one answering emergency calls that memorial day weekend I spoke with [redacted] prior to sending scott to her home I advised her it was a holiday weekend they wanted someone right away to at least start their claim with their warranty company I told her I spoke with a tech who was out on his own time not in company vehicle but would be willing to stop by she said great tech was scott mwho arrived at home collected her deductible which isn't even the cost of our service call much less a weekend or after hours service call looked at problem and did as her insurance company requires on such claims took report turned in next business day and waited to hear .home owners were informed later that it was not something that would be covered as it was found pre existing under the terms of her agreement with her warranty company under her agreement with her warranty if she would of read it she would find that ; one she agreed to their terms not ours theirs with her that she be responsible for said deductible on covered or denied claims not that all unsatisfactory settlements to her would mean a loss to the company who took report by way of refunds and that she told tech they had just finished moving in the home very late the night before and had not even been in home hours yet so with their admittance of seeing makeshift repair on drain it would be obvious to most anyone with common sense I would think , that if they didn't repair line in the home in the last hours they said to be in home that must be pre -existing right!! I support my techs honesty in his report as to prevent insurance fraud that cost all of us lots of money each year in higher deductibles and premiums no refund will be given as her service call was dollars she was fully aware of terms prior to scheduling and our company works hard to do fair honest work at competitive prices and will seek all means available to protect our name and image against unfounded complaints and liable , remarks with legal action if needed thanks for the request of my comment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
With any claim weather it be through a home warranty company or not there is a service feeWhen we come out for a home warranty claim there is a deductible due,all homeowners are made aware of this.I as well as HMS explain this to the homeownwersThis covers our time for diagnosing.And is due
regardless of what the tech finds.When I quoted the price of $to clear the line, that was without the service fee($75.00) included (as it should have been paid when we first came out)With that added onto the $for clearing the line it indeed brings the total to $165.00This has been turned over to collections and if it is not paid there will be a lien filled on the homeHms home warranty company will not assign any contractors to do any work at this home until this is paid in fullAlso once this is file there will be attorney cost of $that will be added.Thank you,***Onesource Contracting and MechanicalLewis RoadAmelia, ohio 45102513-553-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Good morning Ereico,I want to address the short slanderous letter (Received in the mail yesterday from you) and the attached response note that was sent by *** *** (One Source owner)...Never in any of my communications with his office staff or his maintenance personnel( Verbal or on voice messages left), did I ever use any bad/foul language (Total lie)..his only reason for lying like this is to get out of this fix he should have done right to begin with.....Secondly, in his short letter, he totally avoids the issue of the complaint, as the unit was installed wrong, does not match the existing unit in the basement (Heating unit), and is stated so in documents/inspection reports that I have from both the HVAC contractors and HMC...Two addition licensed Ohio HVAC contractors examined the problem for our Home Warranty Company ( ***) and both said the units were incompatible (Non matching) and would not work together, thus the heating and A/C were not working correctly and never would..*** continued to say they were both wrong and he was right, and that he had no intention of fixing/replacing the problem we had, and left my home in a very unprofessional huff, and said he would never be back, to never ever call them again.....I had no further choice....I had to have the unit in the basement replaced to match the A/C-Heat pump unit he had installed outside incorrectlyThis cost me $*** dollars, not including very excessive *** energy electric bills from not having a working heat pump all winter..and using the "emergency" heat strips so we didn't freeze..or the pipes freeze in the house....I want to be reimbursed for the new furnace ($***) that I should not have had to replace due to his faulty irresponsible workmanship.In answer to your three starred questions about my view in closing:NOHe still believes he is right although all the proof says he is at faultNOPlease advise any other information you may need...Sincerely,*** ***
*** *** ***
*** *** ***
Business has explained the situation several times to customer; her furnace is an older model and is smaller in size than current modelsDue to it's age and size, current coils will not fitBusiness had to find a supplier with old stock and bought one that was considered old stock and has no
numbers on itThe supplier even told this to the customerThere is no model number or serial number on the coilThere is warranty on the labor only
To whom it may concern: We dealt with the previous homeowner, not Mr. [redacted], so he doesn't know what myself and the previous home owner discussed or purchased/sold. Due to Mr. [redacted] disrespect and bad language towards my office personnel, we are no longer dealing with him, no phone...
calls or any more visits.I am sorry Mr. [redacted] feels this way. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was never, ever explained to me. I was told that you would come to my house and show me the model number and serial number on the coil and was waiting your return phone call about the day and time best for your schedule. This unbelievable business management and I will pursue this until resolved. You put the model in, I need to know the maker, the serial number, and the model number in order for this to be resolved.
Regards,
[redacted]
this claim is very fresh to me as I was the one answering emergency calls that memorial day weekend I spoke with [redacted] prior to sending scott to her home . I advised her it was a holiday weekend they wanted someone right away to at least start their claim with their warranty company I told her I...
spoke with a tech who was out on his own time not in company vehicle but would be willing to stop by she said great . tech was scott m. who arrived at home collected her deductible which isn't even the cost of our normal service call much less a weekend or after hours service call looked at problem and did as her insurance company requires on such claims took report turned in next business day and waited to hear .home owners were informed later that it was not something that would be covered as it was found pre existing under the terms of her agreement with her warranty company under her agreement with her warranty if she would of read it she would find that ; one she agreed to their terms not ours theirs with her that she be responsible for said deductible on covered or denied claims not that all unsatisfactory settlements to her would mean a loss to the company who took report by way of refunds and that she told tech they had just finished moving in the home very late the night before and had not even been in home 12 hours yet so with their admittance of seeing makeshift repair on drain it would be obvious to most anyone with common sense I would think , that if they didn't repair line in the home in the last 12 hours they said to be in home that must be pre -existing right!! I support my techs honesty in his report as to prevent insurance fraud that cost all of us lots of money each year in higher deductibles and premiums no refund will be given as her service call was 98 dollars she was fully aware of terms prior to scheduling and our company works hard to do fair honest work at competitive prices and will seek all means available to protect our name and image against unfounded complaints and liable , remarks with legal action if needed thanks for the request of my comment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As any reader can see, this company has clearly lost sight of the entire reason they should be in business: their customer. Without them, they are out of business. In fact, we all are. Although my dealings with Onesource originated with a homeowners warranty claim, that was not what core reason for their visit. My warranty company set the expectation I was supposed to be contacted by Onesource within 24 hours. After waiting 8 days for a response from Onesource, [redacted] finally called, despite my numerous attempts to contact them via phone, text, and email. I should have turned [redacted] away. Unfortunately, I did not. Good thing it was not an emergency. Despite our in-depth conversation of my issue, and the likelihood the problem was not covered by my homeowners warranty, I decided to not to pursue under a claim for repairs, but to handle with them personally and just have Onesource come out and clear the line. I asked [redacted] how much it would cost. [redacted] informed the $90 dollars to clear the line with no other caveat (no trip charges, deductibles, etc). I reiterated her charges and confirmed that would be all, and she reassured me it would. No notice of any service fee. As such, I allowed them to come as the $90 seemed reasonable. Unfortunately, after the technician arrived, I was notified that Onesource was still pursuing a claim with the warranty company, and, despite our conversation, [redacted] was still trying to pursing a claim with my warranty company. I guess my entire conversation with [redacted] to the contrary was moot. Now the charges were $165 for the line clearance and the tech was not sure he could clear it. As such, I asked the tech to leave. I acted in good faith in allowing them to come out, unfortunately, I was not treated to the same professional courtesy.In my dismay, I reached out to a reputable plumber recommended by a friend. After having the same discussion with them as I had with [redacted], they quoted me a similar price of $100. In fact, they came out that day. After clearing the drain, the charge was only $75. No ‘service fee’, no tack on charges, no surprises. Less than half what Onesource felt they were due for the same service even though they were not sure they could perform? This service prompted me to post a positive evaluation of them on Yelp, so feel free to check it out.During Onesource’s trek to increase my disbelief, they advised they were turning the matter over to collections and were going to file a lien on the home if not paid. Well, the homeowner was none too happy about this, so I paid the $75 fee. My lessor (the homeowner) was glad to know about Onesource being one to avoid, as he owns 23 rental properties in the area, all with warranties, and would evaluate utilizing other professionals and different warranty companies. He even offered to refund my $75 as a result.Consumers have a choice when it comes to companies to hire. When we encounter ‘service’ such as this, it is our duty to share it so other consumers will not fall victim. Onesource should realistically take the feedback from their consumer to learn from and not threaten legal action, especially when relying on ‘understandings’ etc. As a consumer, I am astutely aware of my policy, deductibles, and amounts payable. [redacted]’s claim that she quoted me $90 to clear the line is correct, and Onesource should have honored it, period! If there were any charges in addition, [redacted] should have outlined that up front, and not tack on the back end and advising, “…weather it be through a home warranty company or not there is a service fee.” Based on my experience with the other company, there is not always a fee. I find this behavior unethical and unprofessional in nature. Overall, I am not happy about paying $75 to learn about Onesource and feel they should refund my money. After all that was said and done here, [redacted] should have owned what she did (or did not do) and made things right. Unfortunately, she chose a different route. I have filed a complaint with my home warranty company as well. I believe Onesource should own their misrepresentation of facts and refund my money. I do not feel as though they 'earned' it. In fact, the time and frustration it has take me to resolve this matter far exceeds the $75 I have already paid. That should outline how passionate I am about this injustice.Thanks,[redacted]
To whom it may concern: We dealt with the previous homeowner, not Mr [redacted] , so he doesn't know what myself and the previous home owner discussed or purchased/soldDue to Mr [redacted] disrespect and bad language towards my office personnel, we are no longer dealing with him, no phone calls or any more visits.I am sorry Mr [redacted] feels this wayThank you, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.This was never, ever explained to me I was told that you would come to my house and show me the model number and serial number on the coil and was waiting your return phone call about the day and time best for your schedule This unbelievable business management and I will pursue this until resolved You put the model in, I need to know the maker, the serial number, and the model number in order for this to be resolved Regards, [redacted]
this claim is very fresh to me as I was the one answering emergency calls that memorial day weekend I spoke with [redacted] prior to sending scott to her home I advised her it was a holiday weekend they wanted someone right away to at least start their claim with their warranty company I told her I spoke with a tech who was out on his own time not in company vehicle but would be willing to stop by she said great tech was scott mwho arrived at home collected her deductible which isn't even the cost of our service call much less a weekend or after hours service call looked at problem and did as her insurance company requires on such claims took report turned in next business day and waited to hear .home owners were informed later that it was not something that would be covered as it was found pre existing under the terms of her agreement with her warranty company under her agreement with her warranty if she would of read it she would find that ; one she agreed to their terms not ours theirs with her that she be responsible for said deductible on covered or denied claims not that all unsatisfactory settlements to her would mean a loss to the company who took report by way of refunds and that she told tech they had just finished moving in the home very late the night before and had not even been in home hours yet so with their admittance of seeing makeshift repair on drain it would be obvious to most anyone with common sense I would think , that if they didn't repair line in the home in the last hours they said to be in home that must be pre -existing right!! I support my techs honesty in his report as to prevent insurance fraud that cost all of us lots of money each year in higher deductibles and premiums no refund will be given as her service call was dollars she was fully aware of terms prior to scheduling and our company works hard to do fair honest work at competitive prices and will seek all means available to protect our name and image against unfounded complaints and liable , remarks with legal action if needed thanks for the request of my comment
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
With any claim weather it be through a home warranty company or not there is a service feeWhen we come out for a home warranty claim there is a deductible due,all homeowners are made aware of this.I as well as HMS explain this to the homeownwersThis covers our time for diagnosing.And is due
regardless of what the tech finds.When I quoted the price of $to clear the line, that was without the service fee($75.00) included (as it should have been paid when we first came out)With that added onto the $for clearing the line it indeed brings the total to $165.00This has been turned over to collections and if it is not paid there will be a lien filled on the homeHms home warranty company will not assign any contractors to do any work at this home until this is paid in fullAlso once this is file there will be attorney cost of $that will be added.Thank you,***Onesource Contracting and MechanicalLewis RoadAmelia, ohio 45102513-553-
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Good morning Ereico,I want to address the short slanderous letter (Received in the mail yesterday from you) and the attached response note that was sent by *** *** (One Source owner)...Never in any of my communications with his office staff or his maintenance personnel( Verbal or on voice messages left), did I ever use any bad/foul language (Total lie)..his only reason for lying like this is to get out of this fix he should have done right to begin with.....Secondly, in his short letter, he totally avoids the issue of the complaint, as the unit was installed wrong, does not match the existing unit in the basement (Heating unit), and is stated so in documents/inspection reports that I have from both the HVAC contractors and HMC...Two addition licensed Ohio HVAC contractors examined the problem for our Home Warranty Company ( ***) and both said the units were incompatible (Non matching) and would not work together, thus the heating and A/C were not working correctly and never would..*** continued to say they were both wrong and he was right, and that he had no intention of fixing/replacing the problem we had, and left my home in a very unprofessional huff, and said he would never be back, to never ever call them again.....I had no further choice....I had to have the unit in the basement replaced to match the A/C-Heat pump unit he had installed outside incorrectlyThis cost me $*** dollars, not including very excessive *** energy electric bills from not having a working heat pump all winter..and using the "emergency" heat strips so we didn't freeze..or the pipes freeze in the house....I want to be reimbursed for the new furnace ($***) that I should not have had to replace due to his faulty irresponsible workmanship.In answer to your three starred questions about my view in closing:NOHe still believes he is right although all the proof says he is at faultNOPlease advise any other information you may need...Sincerely,*** ***
*** *** ***
*** *** ***
Business has explained the situation several times to customer; her furnace is an older model and is smaller in size than current modelsDue to it's age and size, current coils will not fitBusiness had to find a supplier with old stock and bought one that was considered old stock and has no
numbers on itThe supplier even told this to the customerThere is no model number or serial number on the coilThere is warranty on the labor only
To whom it may concern: We dealt with the previous homeowner, not Mr. [redacted], so he doesn't know what myself and the previous home owner discussed or purchased/sold. Due to Mr. [redacted] disrespect and bad language towards my office personnel, we are no longer dealing with him, no phone...
calls or any more visits.I am sorry Mr. [redacted] feels this way. Thank you, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This was never, ever explained to me. I was told that you would come to my house and show me the model number and serial number on the coil and was waiting your return phone call about the day and time best for your schedule. This unbelievable business management and I will pursue this until resolved. You put the model in, I need to know the maker, the serial number, and the model number in order for this to be resolved.
Regards,
[redacted]
this claim is very fresh to me as I was the one answering emergency calls that memorial day weekend I spoke with [redacted] prior to sending scott to her home . I advised her it was a holiday weekend they wanted someone right away to at least start their claim with their warranty company I told her I...
spoke with a tech who was out on his own time not in company vehicle but would be willing to stop by she said great . tech was scott m. who arrived at home collected her deductible which isn't even the cost of our normal service call much less a weekend or after hours service call looked at problem and did as her insurance company requires on such claims took report turned in next business day and waited to hear .home owners were informed later that it was not something that would be covered as it was found pre existing under the terms of her agreement with her warranty company under her agreement with her warranty if she would of read it she would find that ; one she agreed to their terms not ours theirs with her that she be responsible for said deductible on covered or denied claims not that all unsatisfactory settlements to her would mean a loss to the company who took report by way of refunds and that she told tech they had just finished moving in the home very late the night before and had not even been in home 12 hours yet so with their admittance of seeing makeshift repair on drain it would be obvious to most anyone with common sense I would think , that if they didn't repair line in the home in the last 12 hours they said to be in home that must be pre -existing right!! I support my techs honesty in his report as to prevent insurance fraud that cost all of us lots of money each year in higher deductibles and premiums no refund will be given as her service call was 98 dollars she was fully aware of terms prior to scheduling and our company works hard to do fair honest work at competitive prices and will seek all means available to protect our name and image against unfounded complaints and liable , remarks with legal action if needed thanks for the request of my comment
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
As any reader can see, this company has clearly lost sight of the entire reason they should be in business: their customer. Without them, they are out of business. In fact, we all are. Although my dealings with Onesource originated with a homeowners warranty claim, that was not what core reason for their visit. My warranty company set the expectation I was supposed to be contacted by Onesource within 24 hours. After waiting 8 days for a response from Onesource, [redacted] finally called, despite my numerous attempts to contact them via phone, text, and email. I should have turned [redacted] away. Unfortunately, I did not. Good thing it was not an emergency. Despite our in-depth conversation of my issue, and the likelihood the problem was not covered by my homeowners warranty, I decided to not to pursue under a claim for repairs, but to handle with them personally and just have Onesource come out and clear the line. I asked [redacted] how much it would cost. [redacted] informed the $90 dollars to clear the line with no other caveat (no trip charges, deductibles, etc). I reiterated her charges and confirmed that would be all, and she reassured me it would. No notice of any service fee. As such, I allowed them to come as the $90 seemed reasonable. Unfortunately, after the technician arrived, I was notified that Onesource was still pursuing a claim with the warranty company, and, despite our conversation, [redacted] was still trying to pursing a claim with my warranty company. I guess my entire conversation with [redacted] to the contrary was moot. Now the charges were $165 for the line clearance and the tech was not sure he could clear it. As such, I asked the tech to leave. I acted in good faith in allowing them to come out, unfortunately, I was not treated to the same professional courtesy.In my dismay, I reached out to a reputable plumber recommended by a friend. After having the same discussion with them as I had with [redacted], they quoted me a similar price of $100. In fact, they came out that day. After clearing the drain, the charge was only $75. No ‘service fee’, no tack on charges, no surprises. Less than half what Onesource felt they were due for the same service even though they were not sure they could perform? This service prompted me to post a positive evaluation of them on Yelp, so feel free to check it out.During Onesource’s trek to increase my disbelief, they advised they were turning the matter over to collections and were going to file a lien on the home if not paid. Well, the homeowner was none too happy about this, so I paid the $75 fee. My lessor (the homeowner) was glad to know about Onesource being one to avoid, as he owns 23 rental properties in the area, all with warranties, and would evaluate utilizing other professionals and different warranty companies. He even offered to refund my $75 as a result.Consumers have a choice when it comes to companies to hire. When we encounter ‘service’ such as this, it is our duty to share it so other consumers will not fall victim. Onesource should realistically take the feedback from their consumer to learn from and not threaten legal action, especially when relying on ‘understandings’ etc. As a consumer, I am astutely aware of my policy, deductibles, and amounts payable. [redacted]’s claim that she quoted me $90 to clear the line is correct, and Onesource should have honored it, period! If there were any charges in addition, [redacted] should have outlined that up front, and not tack on the back end and advising, “…weather it be through a home warranty company or not there is a service fee.” Based on my experience with the other company, there is not always a fee. I find this behavior unethical and unprofessional in nature. Overall, I am not happy about paying $75 to learn about Onesource and feel they should refund my money. After all that was said and done here, [redacted] should have owned what she did (or did not do) and made things right. Unfortunately, she chose a different route. I have filed a complaint with my home warranty company as well. I believe Onesource should own their misrepresentation of facts and refund my money. I do not feel as though they 'earned' it. In fact, the time and frustration it has take me to resolve this matter far exceeds the $75 I have already paid. That should outline how passionate I am about this injustice.Thanks,[redacted]