Ong's Restaurant Group Inc

We thank this customer for alerting the corporate office of his experiences at our restaurant. It is our goal to give our customers friendly/polite service as well as quality food off our menu. I will be forwarding this complaint to our President, and the general manager for further training of...

our employees on customer service as well as food handling and preparation. We hope that their next experience at our restaurant will be a much better one. Thank You.

Review: Whenever I go to Rally’s, the personnel are always rude. They make me feel like I'm doing something wrong. I was standing at the window for service and the worker never acknowledged me until the manager told her to help me. On another occasion, I pulled up to the drive through and ordered hot dogs. After dropping a hot dog on the floor, the worker began to warm old hot dogs in the fryer. I happen to be looking at and caught them. The late night manager told me that the worker was new. I took my food and drove off. I couldn't do it. I brought that food right back. I keep hoping that the behavior of the workers will improve. If you want customer’s to spread good words about your business, treat the customer’s right. Render great service all the time.Desired Settlement: To know that all employees will be trained in customer service. To see an obvious improvement in the care/servicing customers. And that all cooks be trained properly on food handling and preparation.

Business

Response:

We thank this customer for alerting the corporate office of his experiences at our restaurant. It is our goal to give our customers friendly/polite service as well as quality food off our menu. I will be forwarding this complaint to our President, and the general manager for further training of our employees on customer service as well as food handling and preparation. We hope that their next experience at our restaurant will be a much better one. Thank You.