Onix Crossing LlC

The client maintains that she had appointments cancelled twice shortly before her scheduled serviceI have no way of knowing that, especially since it happened months agoAlthough unlikely, it is possible that did happen, generally speaking on the rare occasion things like that happen and it is
our fault, we will usually offer the next service for free or offer a free upgradeWe have a limited # of therapists and they are usually booked, so it is sometimes impossible to shift appointments if one of our therapists calls in sick.Whether that did happen or not, gift cards are non refundable, the client can go to one of other spas across the US and Canada, of which are in PAFurther I went back through my records and did not see a $gift card sold at my spa anytime between Aug 1st and Oct 31st 2012, so it is possible the gift card was purchased at another Hand & StoneOur Gift cards never expire and are good at any location regardless of where they were purchasedIf the client can provide the Gift Card # or name of the purchaser, I could more specifically identify the transactionRegardless of whether it was purchased at my spa or any other, Gift Cards are never refundable regardless of the reasonWe will gladly honor the balance at any Hand & Stone and if the card was purchased at my spa and she would like to gift her services to others I will do that for her as well.We have been in business nearly years and I believe this is the first Revdex.com complaint we have received, as we always put customer service first