[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are full of [redacted] and lieThe steps and railings are still not completed and they have cut the metal railings down to inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselvesThey ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayedBelow is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ monthsThe work has not been completedThe message(s) are from BozzutoUPDATE ON RAILING REPAIRSI have received word from our railing fabricator and they anticipate removal of the railings from BUILDINGS AND will happen on Wednesday or Thursday of this week Weather permitting, we will commence brick paver repairs immediately thereafter on these two buildings.----------------------------------------------------------------------...⇄ note the following updates as of 11/17/pertaining to the outstanding Action Items on the Repair Agreement.Railing and Associated Paver Repairs – ML and 2BHI received Board approval on 11/to commence work associated with the removal and replacement of specific sections of rails and associated rail postsRepairs will commence the week of 11/with the work to begin at Buildings and Paver and mortar repairs will happen concurrently at each of the buildings after the rails have been removed Regards, [redacted] ***
November 17,2014Dear [redacted] :We represent Bozzuto Homes, Inc., the Bozzuto entity involved in the development of the condominium project where [redacted] resides, [redacted] Condominium (the “Condominium”)I write to respond to the complaint filed by [redacted] with the Revdex.com on October 16, [redacted] complains that Bozzuto is delaying making certain repairs to the Condominium and that its repair work is being done in a haphazard fashion and in violation of the law [redacted] ***’s allegations are false.In November 2012, the Council of Unit Owners of [redacted] Condominium had an engineer’s study performed, which described various alleged construction defects at the CondominiumThe Council of Unit Owners is the entity responsible for and in control of the operation of the CondominiumSubsequent to the engineer’s study, the Council of Unit Owners and Bozzuto entered into an agreement whereby Bozzuto would perform certain repairs at the CondominiumThe repair work is extensive and has taken time to complete, but it is almost finishedBozzuto has complied with the terms of the agreement and all applicable building codes and laws, and will continue to do so.If you have any questions or would like to discuss this further, please contact me.Very Truly Yours,Kevin S
April 17th, 2015Dear ***,We would like to apologize for any confusion that occurred during the leasing processAs a Bozzuto managed community, The *** does follow the same guidelines and procedures with every interested party that reserves an apartmentIn doing so, we require that each
prospective resident review and sign documentation with information outlining what is expected of him or her prior to move inSuch documentation is the reservationagreement that *** mentions in his letter,When processing one's application, management cannot predict the outcome of the creditOnce an applicant submits documentation, we collect application and associated fees to reserve the home of their choice, We also provide an afternative if an applicant receives credit approval with “Conditions”We will let the applicant know that he or she can add a co-signer to the account for an additional $if approved, to maintain the $security deposit, or we can accept a one-month security deposit in addition to the rent upon move-inSince *** decided not to keep the apartment after informed he was accepted with conditions, this was considered a cancellation, As such we do keep all fees paid at the time of application, as the apartment was taken off the market and held fortwo weeks.Again, we do apologize if these was not clearly discussed during the feasing processIn good faith, we would like torefund his $reservation fee.Should you have any further questions, please do not hesitate to contact me.Sincerely,Heidi K.Property Manager
October 21, 2014Dear *** ***:This letter is in response to the claim ID of *** submitted on 10/15/at 9:11:AM in regards to a rental dispute from *** *** *** was a resident of *** *** apartments until 06/17/At time of move out *** *** was charged for
her final rental amount and final utilities which totaled $She was also charged for some documented pet floor damage that totaled $369.00, The sum of $was emalled to *** *** on 06/20/by our Resident Accounts Manager Rouchelle D***, in the form of a Final Account Statement (FAS)On the same day (06/20/2014) *** *** responded to MrsD*** at 12:PM with a dispute of the amount in regards to the charges for the damaged floor and asked MrsD*** to speak with the Property Manager Mark Hannan (myself) about these chargesI gave MrsD*** approval to remove the $charge for the pet floor damage because of a recent leak into *** ***'s apartment that caused them a great inconvenience as good faithThe FAS was adjusted and the damage charge removed and emailed back to *** *** at 2:PM on the same day (06/20/2014) for the amount of $(final rent and utilities)That was the last communication with *** *** as she did not respond to the last email sent by MrsD***Per company policy all accounts not collected in full after days are sent to our collection agency.Please feel free to contact me with any questions about this claim and thank you for brining's this to our attention as we pride ourselves on always being responsive and fair with all our residents, vendors and other types of customers while still following all polices and housing laws and regulations.Sincerely,Mark HProperty Manager
October 22, 2014Dear *** ***:Thank you for your letter and for the opportunity to respondWe received your letter dated Wednesday, October 15, regarding the complaint received about ***(ID ***).We contacted the prospect immediately following his denial and provided him with
the information he requested.I have attached the latest documentation for your reviewWe will however, reach out to the prospect again and answer any other questions that he might have.Thank you again for the opportunity to respondFeel free to reach me at *** with any questions or concerns.Regards,Adanise C. Regional Portfolio Manager
November 7, 2014Dear *** ***:Thank you for your letter and for the opportunity to respondWe received your letter dated Tuesday, October 28, regarding the complaint received about ***(ID ***)I have contacted the prospect via email clarifying why a cosigner was not an optionThe prospect applied for an IZ unit at our buildingBecause of the income constraints a cosigner is not an option in his caseIn order to qualify for an IZ unit the household cannot exceed a maximum income assigned by DHCD, A consigner's income would have to be included in the prospect's household and therefore over qualify him for the apartment.He was also concerned about the fact that his application was denied and the reason why, We have been clear from the beginning with the prospect and have notified him that the credit part of the application was rejected based on his credit scoringWe have provided him a copy of the criteria used for his review.I have attached the email sent to the prospect for your review,Thank you again for the opportunity to respondFeel free to reach me at *** with any questions or concerns.Adanise C. Regional Portfolio Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This information is still broad and does not help me. In addition why was I not offerred to apply with a co-signer? If this is all they have to offer a company then I guess we can agree to disagree but this issue is not resolved.
Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
To whom it may concern:Complaint ID #[redacted]After receiving your file, the amount due of $46.50 was an oversight and we are very sorry for the inconvenience. Your account has been corrected and we thank you for bringing it to our attention. Please feel free to contact us for any...
documentation.We would love to hear back from you with any other questions or concerns.Kind RegardsLori O[redacted]Property ManagerChatsworth Part Apts.
I am writing in response to the letter we received, dated Thursday, March 19, 2015 with ID number [redacted]. We thank you for your letter and for the opportunity to respond.| have been in contact with the resident and believe we have found a mutual solution to this problem. Mr. [redacted] had not been...
able to enjoy his home due to music from the pool deck. Once he brought it up to our attention the team at [redacted] disconnected the wires to the speakers which made the resident very happy. However, several weeks later and unbeknown to us, we discovered that a different resident had reconnected the cables to the speakers and was playing loud music from his personal [redacted]. Once Mr. [redacted] brought this up to our attention we addressed it immediately and removed the speakers altogether from the pool area. The speakers were removed on March 19th and a rent credit was issued to Mr. [redacted] for his patience while we resolved this issue. My last correspondence with Mr. [redacted] took place on March 20th.it is our number one goal to ensure our residents can enjoy their homes. will make sure to follow up with Mr. [redacted] today to confirm his concerns have been addressed to his satisfaction.Thank you again for the opportunity to respond. Feel free to reach me at ###-###-#### with any questions or concerns.Regards,Adanise C[redacted] Regional Portfolio ManagerBozzuto Management
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They are full of [redacted] and lie. The steps and railings are still not completed and they have cut the metal railings down to 3 inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselves. They ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayed. Below is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ months. The work has not been completed. The message(s) are from Bozzuto. UPDATE ON RAILING REPAIRSI have received word from our railing fabricator and they anticipate removal of the railings from BUILDINGS 1 AND 2 will happen on Wednesday or Thursday of this week. Weather permitting, we will commence brick paver repairs immediately thereafter on these two buildings.----------------------------------------------------------------------...⇄ note the following updates as of 11/17/14 pertaining to the outstanding Action Items on the Repair Agreement.Railing and Associated Paver Repairs – ML 1 and 2BHI received Board approval on 11/12 to commence work associated with the removal and replacement of specific sections of rails and associated rail posts. Repairs will commence the week of 11/17 with the work to begin at Buildings 1 and 2. Paver and mortar repairs will happen concurrently at each of the buildings after the rails have been removed.
Regards,
[redacted]
From: [redacted] <[redacted]>Date: Thu, Mar 26, 2015 at 3:07 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Hello,I have resolved this complaint with the business. I was...
unable to send a message through the website though. [redacted]
November 17,2014Dear [redacted]:We represent Bozzuto Homes, Inc., the Bozzuto entity involved in the development of the condominium project where [redacted] resides, [redacted] Condominium 1 (the “Condominium”). I write to respond to the complaint filed by [redacted] with the Revdex.com...
on October 16, 2014.1[redacted] complains that Bozzuto is delaying making certain repairs to the Condominium and that its repair work is being done in a haphazard fashion and in violation of the law. [redacted]’s allegations are false.In November 2012, the Council of Unit Owners of [redacted] Condominium 1 had an engineer’s study performed, which described various alleged construction defects at the Condominium. The Council of Unit Owners is the entity responsible for and in control of the operation of the Condominium. Subsequent to the engineer’s study, the Council of Unit Owners and Bozzuto entered into an agreement whereby Bozzuto would perform certain repairs at the Condominium. The repair work is extensive and has taken time to complete, but it is almost finished. Bozzuto has complied with the terms of the agreement and all applicable building codes and laws, and will continue to do so.If you have any questions or would like to discuss this further, please contact me.Very Truly
Yours,Kevin S.
January 16, 2015To Whom it May Concern:Thank you for bringing this issue to my attention. I have spoken to both, **. and [redacted] regarding the nature of this concern and we were able to resolve the matter,A credit in the amount of $800 was applied to **. [redacted]’s account to reimburse him for the...
vehicle towing fees. He will be able to apply this credit toward February's rent. Please feel free to contact us should you require additional information.Sincerely,Danelle CRegional Associate
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: They are full of [redacted] and lieThe steps and railings are still not completed and they have cut the metal railings down to inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselvesThey ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayedBelow is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ monthsThe work has not been completedThe message(s) are from BozzutoUPDATE ON RAILING REPAIRSI have received word from our railing fabricator and they anticipate removal of the railings from BUILDINGS AND will happen on Wednesday or Thursday of this week Weather permitting, we will commence brick paver repairs immediately thereafter on these two buildings.----------------------------------------------------------------------...⇄ note the following updates as of 11/17/pertaining to the outstanding Action Items on the Repair Agreement.Railing and Associated Paver Repairs – ML and 2BHI received Board approval on 11/to commence work associated with the removal and replacement of specific sections of rails and associated rail postsRepairs will commence the week of 11/with the work to begin at Buildings and Paver and mortar repairs will happen concurrently at each of the buildings after the rails have been removed Regards, [redacted] ***
November 17,2014Dear [redacted] :We represent Bozzuto Homes, Inc., the Bozzuto entity involved in the development of the condominium project where [redacted] resides, [redacted] Condominium (the “Condominium”)I write to respond to the complaint filed by [redacted] with the Revdex.com on October 16, [redacted] complains that Bozzuto is delaying making certain repairs to the Condominium and that its repair work is being done in a haphazard fashion and in violation of the law [redacted] ***’s allegations are false.In November 2012, the Council of Unit Owners of [redacted] Condominium had an engineer’s study performed, which described various alleged construction defects at the CondominiumThe Council of Unit Owners is the entity responsible for and in control of the operation of the CondominiumSubsequent to the engineer’s study, the Council of Unit Owners and Bozzuto entered into an agreement whereby Bozzuto would perform certain repairs at the CondominiumThe repair work is extensive and has taken time to complete, but it is almost finishedBozzuto has complied with the terms of the agreement and all applicable building codes and laws, and will continue to do so.If you have any questions or would like to discuss this further, please contact me.Very Truly Yours,Kevin S
The problem has been solved to my satisfaction
April 17th, 2015Dear ***,We would like to apologize for any confusion that occurred during the leasing processAs a Bozzuto managed community, The *** does follow the same guidelines and procedures with every interested party that reserves an apartmentIn doing so, we require that each
prospective resident review and sign documentation with information outlining what is expected of him or her prior to move inSuch documentation is the reservationagreement that *** mentions in his letter,When processing one's application, management cannot predict the outcome of the creditOnce an applicant submits documentation, we collect application and associated fees to reserve the home of their choice, We also provide an afternative if an applicant receives credit approval with “Conditions”We will let the applicant know that he or she can add a co-signer to the account for an additional $if approved, to maintain the $security deposit, or we can accept a one-month security deposit in addition to the rent upon move-inSince *** decided not to keep the apartment after informed he was accepted with conditions, this was considered a cancellation, As such we do keep all fees paid at the time of application, as the apartment was taken off the market and held fortwo weeks.Again, we do apologize if these was not clearly discussed during the feasing processIn good faith, we would like torefund his $reservation fee.Should you have any further questions, please do not hesitate to contact me.Sincerely,Heidi K.Property Manager
October 21, 2014Dear *** ***:This letter is in response to the claim ID of *** submitted on 10/15/at 9:11:AM in regards to a rental dispute from *** *** *** was a resident of *** *** apartments until 06/17/At time of move out *** *** was charged for
her final rental amount and final utilities which totaled $She was also charged for some documented pet floor damage that totaled $369.00, The sum of $was emalled to *** *** on 06/20/by our Resident Accounts Manager Rouchelle D***, in the form of a Final Account Statement (FAS)On the same day (06/20/2014) *** *** responded to MrsD*** at 12:PM with a dispute of the amount in regards to the charges for the damaged floor and asked MrsD*** to speak with the Property Manager Mark Hannan (myself) about these chargesI gave MrsD*** approval to remove the $charge for the pet floor damage because of a recent leak into *** ***'s apartment that caused them a great inconvenience as good faithThe FAS was adjusted and the damage charge removed and emailed back to *** *** at 2:PM on the same day (06/20/2014) for the amount of $(final rent and utilities)That was the last communication with *** *** as she did not respond to the last email sent by MrsD***Per company policy all accounts not collected in full after days are sent to our collection agency.Please feel free to contact me with any questions about this claim and thank you for brining's this to our attention as we pride ourselves on always being responsive and fair with all our residents, vendors and other types of customers while still following all polices and housing laws and regulations.Sincerely,Mark HProperty Manager
October 22, 2014Dear *** ***:Thank you for your letter and for the opportunity to respondWe received your letter dated Wednesday, October 15, regarding the complaint received about ***(ID ***).We contacted the prospect immediately following his denial and provided him with
the information he requested.I have attached the latest documentation for your reviewWe will however, reach out to the prospect again and answer any other questions that he might have.Thank you again for the opportunity to respondFeel free to reach me at *** with any questions or concerns.Regards,Adanise C. Regional Portfolio Manager
November 7, 2014Dear *** ***:Thank you for your letter and for the opportunity to respondWe received your letter dated Tuesday, October 28, regarding the complaint received about ***(ID ***)I have contacted the prospect via email clarifying why a cosigner was not an optionThe prospect applied for an IZ unit at our buildingBecause of the income constraints a cosigner is not an option in his caseIn order to qualify for an IZ unit the household cannot exceed a maximum income assigned by DHCD, A consigner's income would have to be included in the prospect's household and therefore over qualify him for the apartment.He was also concerned about the fact that his application was denied and the reason why, We have been clear from the beginning with the prospect and have notified him that the credit part of the application was rejected based on his credit scoringWe have provided him a copy of the criteria used for his review.I have attached the email sent to the prospect for your review,Thank you again for the opportunity to respondFeel free to reach me at *** with any questions or concerns.Adanise C. Regional Portfolio Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
This information is still broad and does not help me. In addition why was I not offerred to apply with a co-signer? If this is all they have to offer a company then I guess we can agree to disagree but this issue is not resolved.
Complaint: [redacted]I am rejecting this response because:Regards,[redacted]
To whom it may concern:Complaint ID #[redacted]After receiving your file, the amount due of $46.50 was an oversight and we are very sorry for the inconvenience. Your account has been corrected and we thank you for bringing it to our attention. Please feel free to contact us for any...
documentation.We would love to hear back from you with any other questions or concerns.Kind RegardsLori O[redacted]Property ManagerChatsworth Part Apts.
I am writing in response to the letter we received, dated Thursday, March 19, 2015 with ID number [redacted]. We thank you for your letter and for the opportunity to respond.| have been in contact with the resident and believe we have found a mutual solution to this problem. Mr. [redacted] had not been...
able to enjoy his home due to music from the pool deck. Once he brought it up to our attention the team at [redacted] disconnected the wires to the speakers which made the resident very happy. However, several weeks later and unbeknown to us, we discovered that a different resident had reconnected the cables to the speakers and was playing loud music from his personal [redacted]. Once Mr. [redacted] brought this up to our attention we addressed it immediately and removed the speakers altogether from the pool area. The speakers were removed on March 19th and a rent credit was issued to Mr. [redacted] for his patience while we resolved this issue. My last correspondence with Mr. [redacted] took place on March 20th.it is our number one goal to ensure our residents can enjoy their homes. will make sure to follow up with Mr. [redacted] today to confirm his concerns have been addressed to his satisfaction.Thank you again for the opportunity to respond. Feel free to reach me at ###-###-#### with any questions or concerns.Regards,Adanise C[redacted] Regional Portfolio ManagerBozzuto Management
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because: They are full of [redacted] and lie. The steps and railings are still not completed and they have cut the metal railings down to 3 inches off the bricks with sharp edges which makes them even more of a safety hazard if one trips, falls and impales themselves. They ( Bozzuto) deny being the ones working on the project but they have no problem sending out emails to me trying to explain the schedule and why they are delayed. Below is email traffic from the engineer (Bozzuto) and our HOA folks that have been skirting this issue for 4+ months. The work has not been completed. The message(s) are from Bozzuto. UPDATE ON RAILING REPAIRSI have received word from our railing fabricator and they anticipate removal of the railings from BUILDINGS 1 AND 2 will happen on Wednesday or Thursday of this week. Weather permitting, we will commence brick paver repairs immediately thereafter on these two buildings.----------------------------------------------------------------------...⇄ note the following updates as of 11/17/14 pertaining to the outstanding Action Items on the Repair Agreement.Railing and Associated Paver Repairs – ML 1 and 2BHI received Board approval on 11/12 to commence work associated with the removal and replacement of specific sections of rails and associated rail posts. Repairs will commence the week of 11/17 with the work to begin at Buildings 1 and 2. Paver and mortar repairs will happen concurrently at each of the buildings after the rails have been removed.
Regards,
[redacted]
From: [redacted] <[redacted]>Date: Thu, Mar 26, 2015 at 3:07 PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].To: [redacted]Hello,I have resolved this complaint with the business. I was...
unable to send a message through the website though. [redacted]
November 17,2014Dear [redacted]:We represent Bozzuto Homes, Inc., the Bozzuto entity involved in the development of the condominium project where [redacted] resides, [redacted] Condominium 1 (the “Condominium”). I write to respond to the complaint filed by [redacted] with the Revdex.com...
on October 16, 2014.1[redacted] complains that Bozzuto is delaying making certain repairs to the Condominium and that its repair work is being done in a haphazard fashion and in violation of the law. [redacted]’s allegations are false.In November 2012, the Council of Unit Owners of [redacted] Condominium 1 had an engineer’s study performed, which described various alleged construction defects at the Condominium. The Council of Unit Owners is the entity responsible for and in control of the operation of the Condominium. Subsequent to the engineer’s study, the Council of Unit Owners and Bozzuto entered into an agreement whereby Bozzuto would perform certain repairs at the Condominium. The repair work is extensive and has taken time to complete, but it is almost finished. Bozzuto has complied with the terms of the agreement and all applicable building codes and laws, and will continue to do so.If you have any questions or would like to discuss this further, please contact me.Very Truly
Yours,Kevin S.
January 16, 2015To Whom it May Concern:Thank you for bringing this issue to my attention. I have spoken to both, **. and [redacted] regarding the nature of this concern and we were able to resolve the matter,A credit in the amount of $800 was applied to **. [redacted]’s account to reimburse him for the...
vehicle towing fees. He will be able to apply this credit toward February's rent. Please feel free to contact us should you require additional information.Sincerely,Danelle CRegional Associate