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Online Divorce Reviews (8)

Greetings, We have revisited the account and show that Dr*** is not eligible for a refund of the initial fee. That we did refund the subscription charges and parenting class per her request. Adrien was referring to the monthly fees (which were refundable) not the divorce fee. We would be more than happy to talk directly with Dr*** to review the terms and conditions and take any steps necessary to resolve this directly with the customer. She may call us at any time convenient for her during regular support hours Monday through Friday AM to PM EST. Otherwise, she can email us at any time and we would be more than happy to call her at a time convenient per her schedule. Best,Melissa T***Accounts Manager

Complaint: ***
I am rejecting this response because: I did contact the merchant the next day to proceed and was told I did not have an account. I contacted my credit card company and hopefully they will handle the matter for me
*** ***

Complaint: ***I am rejecting this response because: that is untrue. The company did remove the $and the monthly subscription, however I asked them to close this account because when I tried to call and get assistance I was told an account did not exist. I did not become aware of the monthly subscription charge until I saw my credit card bill. I had not talked with this company since asking them to close my account. When I called about the monthly charge, I explained to Adrian the situation and inquired about the $charge and he said it could be refunded as well. Since then someone else has called me and stated that was not the case, so having a conversation with persons from this organization does not appear to be beneficial to me. Please advise as to what my next step should be.Sincerely,*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** ***

Greetings, The customer contacted us on February 23rd requesting a refund, which was after she had filed the complaint. The customer did not use the site and we have refunded in full, therefore, it is our understanding that this has been resolved directly with the
customer. Best,Melissa T***Accounts Manager

Greetings, In review of this account, we have refunded the parenting class and the monthly subscriptions per the customer's request. We have tried to reach out to the customer several times via telephone. If she would please call us at 866-927-and ask for Adrien we will
be able to resolve this directly with the customer. Further, the customer's account has been removed from the monthly subscription so she will no longer incur the monthly access fee. We look forward to hearing back from the customer directly. Jamie L***Accounts Manager
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** ***

Greetings, In review of this account, we show that the customer reached out to us directly and we have already worked this through with the customer.  It appears that the customer filed this complaint at the same time she reached out to us for help - which we did respond to through our...

support forum. Best, Melissa T[redacted]Accounts Manager.

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Address: 8 The Grn Ste A, Dover, Delaware, United States, 19901-3618


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