January 26, **Mr [redacted] Whitney Rd Strongsville, OH RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Strongsville, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLCI certainly do apologize for your experience at Strongsville, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Strongsville, OH Aspen Dental Office Manager Christine who has advised me that she has been in recent contact with your wifeOn January 25, **18, Aspen Dental received payment from your dental insurance for the services you received on July 10, **Upon posting that payment along with the participating provider discounts, your Aspen Dental account now reflects a credit balance of $**.**That credit is being refunded to the [redacted] Finance account that you used in July **to make your out of pocket payment withPlease allow 5-days for receipt and posting by [redacted] ***With regard to any balance issues that you are having with [redacted] Finance, you must deal with them directlyFor your review I have enclosed copies of your [redacted] Finance application and sales receipt documentationPlease contact [redacted] Finance directly to discuss your account with themI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: 1-315-454-6000, Extension [redacted] Fax: (315) 295-E-mail: [redacted]
January 26, **Mr [redacted] Whitney Rd Strongsville, OH RE: Aspen Dental Account Number [redacted] Revdex.com Complaint ID # [redacted] Dear Mr [redacted] : Thank you for sharing your concerns about the treatment you receivedI am writing to you on behalf of the Strongsville, OH Aspen Dental branded practice, owned and operated by Lakireddy Dental LLCI certainly do apologize for your experience at Strongsville, OH Aspen Dental officeI am in receipt of your complaint filed with the Revdex.comI have reviewed it and your Aspen Dental account with the Strongsville, OH Aspen Dental Office Manager Christine who has advised me that she has been in recent contact with your wifeOn January 25, **18, Aspen Dental received payment from your dental insurance for the services you received on July 10, **Upon posting that payment along with the participating provider discounts, your Aspen Dental account now reflects a credit balance of $**.**That credit is being refunded to the [redacted] Finance account that you used in July **to make your out of pocket payment withPlease allow 5-days for receipt and posting by [redacted] ***With regard to any balance issues that you are having with [redacted] Finance, you must deal with them directlyFor your review I have enclosed copies of your [redacted] Finance application and sales receipt documentationPlease contact [redacted] Finance directly to discuss your account with themI appreciate you giving me the opportunity to respond to your inquiryA copy of this letter has been forwarded to the Revdex.com in response to your complaintI am available for any further questions at the below contact informationSincerely, Ron H*** Ron H [redacted] Senior Patient Satisfaction Specialist Aspen Dental Management, IncPhone: 1-315-454-6000, Extension [redacted] Fax: (315) 295-E-mail: [redacted]