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The offer made to our customer *** *** still stands, we will warranty all defective parts and workmanship, as per our last response Fletchers transmission *** ***

Hello, In the last response to me from Fletcher’s Dave indicates I am NOT his customer.  According to my records I indeed paid Dave directly from TWO accounts for his work on MY transmission.  For Dave to make such an insinuation indicates he is desperate and unprofessional. Please communicate such to Fletcher’s transmission.  Thanks kindly, [redacted]7732 Smoley WayCitrus Heights, CA 95610 If you think you can do a thing or think you can't do a thing, you're right ~Henry Ford

The complaint [redacted] is not my customer. He is the customer of [redacted]. Who is my customer.[redacted] brought me the transmission out of a tribute for a bench rebuild. I only did this because [redacted] worked for Anything Automotive at this time. When the transmission was brought to me...

there was no mention o a tow hitch at this time. I do not know where the removal or installation of the transmission was performed.The work was performed around 4/7/14, [redacted] picked up the transmission around 4/24/14. Not, on 7/1/14 as stated in the complaint. The claim amount of $2000.00 for removal and installation is not what [redacted] stated to me during a phone conversation. [redacted] stated he charged $75.00 for R&R. According to all data the r&r time is 8.6 hours.The rebuild technician that was used, has 20 years experience rebuilding transmissions.[redacted] was told that I require the vehicle after installation for a test drive and inspection. As, I require of all shops and mobile mechanics that I deal with. I also require the license and mileage of the vehicle. This was not done on the vehicle in question.I called done some research on the mazda in question. And, found out thru Maita mazda parts department that is tribute by vin. #4f2cz96143km01227 does not come with the tow package option from the factory.the cd4e transmission is considered a light duty transmission. And if it was known to me at that time it had a tow hitch I would not have built it the first place.Enclosed:1 copy of the original work order1 copy of a print out from alldata[redacted]Fletchers Transmissions

I am rejecting this response because:  [redacted] will not stand by his work. I never towed and the tranny still went with very low miles on the rebuild. It is NOT my fault and your business owner doesn't get it. I asked for a refund of only his portion and he flattly denied my request. Nope, this is going to court where Fletchers can learn the law at a terrible price. To think its my fault [redacted]'s shop did poor work is unacceptable. And for him to refuse my refund request goes beyond comprehension. I only want my money back at this point. [redacted]'s arrogance is gonna be costly to him in court.  See ya there!!!!