Online Parking Pass Reviews (%countItem)
Online Parking Pass Rating
Address: 15843 Crabbs Branch Way, Rockville, Maryland, United States, 20855-6623
Phone: |
Show more...
|
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Online Parking Pass
Add new contacts
I purchased my parking pass for my apartment complex on Sept. 15. This was for a year-long pass to begin on Oct. 1. I bought a new car on Oct. 26, and they refuse to transfer the pass to the new car, instead insisting that I purchase a new pass for the new car. They also will not guarantee that I will not have to purchase an ADDITIONAL pass once I get the permanent license. The representative insisted that I had missed the 30 day timeline to transfer (which is ridiculous considering I purchased the pass for the year to park a car). He told me I had already "gotten my value" out of the pass and must pay them more. I am basically being penalized for paying earlier than the payment was due.
uses Online Parking Pass for contracted parking payment. I am paying in order to park my car, my husband's car and to be able to register a guest pass for parking. My parents came to town for a wedding. The Online Parking Pass website is down and only say "data base error" no matter what section of the site I attempt to connect to. There is no other way to register a guest vehicle. When I attempt to call them, I am only prompted to leave a message. I called the towing company to see if there was a way to ensure that my parents' car would be safe parked at my home, since I pay to be able to have a visitor's pass that I can register at any time, and they told me the car would be towed if it wasn't registered, they couldn't help, I'd have to call in the morning, I should park the car somewhere else (there is no available public parking within a 10 mile radius, and then hung up on me. This is completely unacceptable as a consumer paying to be able to have a guest park.
This company is literally set up to defraud customers and put more money in the hands of towing companies. FROM THE WEBSITE: How will using ***) improve my Towing business?
The *** program will make your drivers more efficient, productive and safe. The time it takes to
accurately monitor a property is dramatically reduced, thus increasing the profitability of your company. ***’s program enables you to add new accounts without adding additional personnel or trucks. Company owners can easily monitor the activity of their drivers as well from their computer or smartphone.
The company does not allow residents to register a new vehicle on an existing parking pass, regardless of the expiration date of the parking pass. They insist that each pass is registered to a specific VIN number (which is a company decision), and require purchase of a new pass for a new vehicle. This does not benefit residents who may have a rental vehicle while their primary vehicle is in the shop. In my case, I had to purchase a new pass, despite the fact that my lease was ending in one week, and the pass would not even be mailed to me before I moved out of the building. The customer service representative threatened to tow my vehicle if I did not purchase the pass.
In addition, the website states, "*** will respond to any customer inquiry within 24 hours." In multiple interactions with customer service, I have never received a response that quickly. It has typically taken 3-5 business days to even hear back from customer service.
Date: Tue, Aug 28, 2018 at 1:50 PMSubject: Revdex.com Complaint ID: ***To: *** is meant to assist with the patrolling of properties. Making it easier and more efficient for both the property and the towing company to administer the property. Our company provides real-time parking permits which should only be accessible to current residents. *** parking permits contain *** chip readers that would determine whether or not a vehicle has an active pass or expired pass and whether or not a vehicle is registered. If the resident lives on the property they are made aware of the requirements to be registered on *** through a welcome letter that is distributed at the time of signing their lease and when the program is introduced. The welcome letter dictates how they should go about signing up and certain policies. Our office is open Monday-Friday 8am-5pm. We endeavor to be as informative as possible. Parking Permits are non-transferable the reason being when a parking permit is mailed out the permit is already assigned to the vehicle that was specifically registered. These registrations are usually completed by the residents themselves with occasions where they are done over the phone. Our lines are recorded for quality and assurance purposes and available upon request. Each time you have a new vehicle you would be required to purchase a new parking permit, it is also stated in the terms and conditions. Your vehicle specific permit is a rectangular sticker which is not meant to be reused. If you have a rental vehicle the arrangements are made through your leasing office as long as you can provide them with our rental agreement with a date of return. This information is forward to your assigned towing company. If you do not have a rental agreement you may use your guest pass. The resident's residential property provides a guest pass with the purchase of a parking permit one. Our representatives are made to provide you with all of the information imaginable including advising residents that if your vehicle is not properly registered it is at risk for being towed, we cannot threaten to tow a vehicle since we only manage parking permits. The towing process is not simple, they check your online registration by running your license plate number and the last 4 digits of the VIN in our system if one of those comes up the vehicle cannot be towed. The towing company is separate from ***. Typically you receive a response to any inquiries within 24 hrs as long as its during business hours with the exclusion of Admin Requests which require review. Admin Requests are meant for the change of temporary tags to permanent tags or out of state tags to in-state tags also, in occasions when the details have not been submitted correctly, definitely not for complete vehicle changes. -- Best Wishes,Marie R
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:it is the decision of the business to use parking passes that are specific to each vehicle and nontransferable. That is a practice that is put in place to get more money from residents, because it does not allow residents to transfer existing parking passes that they have purchased, regardless of the expiration date of the pass.
Regards
Unfortunate for Online Parking Pass (OLPP), their website is not very user friendly. I was unable to properly register my vehicle to park; however I took several steps to avoid my car being towed:
1. I logged onto their website & registered the new vehicle on 7/20/2018
2. I emailed the company to ask for help with registering the car correctly on 7/20/2018
3. I emailed the company on 7/22/2018 asking for assistance in registering the car
4. I put a sign in my front window explaining that the vehicle was new & in the process of completing the registration process.
5. I attended a conference with limited email access from 7/22 - 7/25
My car was towed during the early morning hours of 7/26
I called OLPP and spoke with Maria (assistant) and Dianna (Supervisor), about the matter, they were rude, talking over me, clearly laughing at some point and just not being very helpful. Not once did I request the company reimburse me for the tow expense, however my focus was on requesting they update their website to make it more user friendly which will help their customers navigate more easily and that they also provide much needed customer service training to their staff. OLPP then began an onslaught of email communication to me even after I asked them to stop all electronic communication. I consider this cyber-bullying and harassment. I asked for their General Manager and was given the name Rick C, who I learned after researching him, is the owner of Authorized Towing (AT), the tow company working with parking management at my residence. I also came across numerous *** and other review sites that report the extremely poor customer relations experienced with both OLPP and AT. I am so distressed and annoyed by the harassment and intimidation that OLPP have instigated that I feel no other recourse than to contact Revdex.com as well as my Council members to report the incidents. I really hope they stop their cyber-bullying and instead steer their resources to improving their customer service & website
Every and all of our phone calls are recorded for quality service and training purposes. Based on the phone records the resident was unclear on the need to purchase a parking permit to properly register a vehicle on her property which requires permits to park. The resident's emails were sent outside or business hours she received a reply on the following business day with instructions on how to go about being able to properly register the vehicle. Sending vehicle information via Admin Message does not guarantee your vehicle from being towed because registering a vehicle requires a purchase. The resident confirmed that when you first log in the first thing you see is the current passes you have as well as the passes available for purchase, however, she bypassed this and went to her vehicle list where she was able to edit a vehicle not registered to an Active Pass which is the reason the vehicle was towed. The resident was towed 3 days post our business's reply. Any and all messages require a reply in order to be removed from the queue which is the bullying she is referring to. The resident requested to not be contacted any further so we have removed her email from our listing and mentioned she is now responsible for remembering when her vehicles are due to renew. The resident claims "cyberbullying" which our messages simply do not fit the criteria of the definition as follows "the use of electronic communication to bully a person, typically by sending messages of an intimidating or threatening nature." We are able to provide the messages if requested. Though Rick Chambers owns both companies they are separate. OnlineParkingPass manages the distribution of parking permits whereas Authorized Towing Patrols the physical property for non-permit displays etc. Our site is pretty self-explanatory, once you purchase a permit you are forward to register a vehicle, this did not happen in this case since a permit was never purchased prior to being towed. Unfortunately, most reviews are usually unpleasant since people are more likely to review a bad experience rather than a good one. We do not set ourselves to provide bad experiences. All comments are always taken into consideration and passed along to our superiors.Sent on: 8/2/2018 1:07:19 PM
I called to inquire why as a resident I was being charged a fee to renew my parking pass when the pass was just issued by
this new parking enforcement company management contracted to. I felt that just because the parking was actually enforced less than 30 days from today
that I should not bepaying any money at all to park where I live. I asked for the fee to be waived. The representative by the name of Diana informed me
very rudely that she was not waiving anything and that my car would be towed if I did not renew my pass. I think it is quite unresaonable that this
company is proffitting from charging every last resident to renew a parking pass. The company even put signs that you will be subject to towing on streets
that are not even owned by my apartment complex. Additionally, they tow cars that are on the main street that is shared with the townhome community
adjacent to my community. Diana was extremely rude and I informed her that I no longer wanted to be harassed by her directly in writing or otherwise
because of how extremely rude and dismissive she is. She would not even address the issue and hung up on me. I then put it in writing because she then
took it a step further to respond to my online inquiry stating the same thing she said over the phone. I then once again informed Diana to stop harassing
me and that I no longer wanted and direct contact from her because of how unprofessional she is. I even asked to speak to Rick C, the owner,
because the intial correspondence came from Rick C. NOT DIANA. Even after she was told to stop contacting me in wrtiting she took if further by
sending me another message in response to the request to stop harassing me with the threat of no contact from the company. She keeps sending ntofications with her opinions about things that are irrelevant. And as the VP I am appalled at the lack of professionalism. What does she not understand about the fact that I dont want her contacting me anymore harassing me and I have every right to decline.
The resident did not understand why she needed to pay a $15 fee to renew her parking permit. The *** at *** has had OnlineParkingPass since March 2018, the initial parking permits were granted to current residents at zero cost, but a cost to renew when their lease end date came to was now mandatory. The renewal fee is established by the property and OnlineParkingPass simply administers this service. During the first 90 days since the sign-up period, residents had a courtesy extension the first 90 days if their lease expired during this time. This specific resident's lease expired after the grace period and no longer qualified for the extension. Per our regulations, we must always advise all of our residents that if they fail to renew and remain on the property they are at risk of being towed. Any and all encounters must be notated on the accounts for our records as well as the residents which can be submitted by anyone in our employ. Since the resident did not want further contact we have removed her email from our listing which means she is now responsible for remembering when her permit will expire. All messages submitted through our "contact" portal require a reply in order to be removed from our queue. Any and all messages requested to be forward to Rick C is always completed however he is not always available, but is always made aware of such things.Sent on: 8/2/2018 12:29:06 PM
There is no need for me to speak with anyone if the information provided on the website is accurate. Which it is not. Again. There is no option 15 per written instruction when I log into the account. And furthermore. I specifically said I don't want to be further harassed by a particular employee by the name of Diana because she is unprofessional and extremely rude. She wouldnt allow me to speak by consrantly cutting me off and not allowing me to speak to the OWNER. I HAVE CONTACTED MONTOGOMERY COUNTY AND I AM ON THE VERGE OF FILING A LAWSUIT because whether or not I dont want to be harassed by the incompetent employees of online parking pass, I legally am a resident and have the right to utilize my rights to purchase a guest pass and not being able to properly use the website becuase that is the only way at 9 pm on Saturday to purchase a guest pass will surely be deemed as retaliation at my expense by any law enforcement agency in the event of a lawsuit. Stop making things difficult and exploiting residents of the *** before I pursue legal action. Tell Diana to stop harassing me. I said I want to speak to the owner directly because no one else seems to be competent enough to resolve the issue. You want to block my access and then make me pay for towing expenses? I've already filed legal action so at this point there is no need for a response. I will let my lawyer handle it.
Complaint: ***
I am rejecting this response because:
Regards
Since the place of residence provides different lengths of leases there is a parking permit to correspond to each. A 0-12 month lease would purchase a $15 permit whereas a 13-24 month lease should purchase the $30 permit to fulfill the duration of their lease term. This may be where the confusion lies. Since there is a guest pass for each lease term she might have selected to purchase the incorrect one. A guest pass is available for purchase at all times but is not available for activation unless an RFID has been assigned. Guest Services is available 24/7 as long as you have your username and password calling our office number who is forward to an after-hours if you require assistance with your guest pass.which was dictated on the Welcome Letter. The resident's profile does not show the purchase of a Guest Pass, therefore, one cannot be assigned. We are unable to restrict purchases from any given profile because the property runs as one, restricting the guest pass option would restrict it for everyone, not just the one individual, this is not done unless a property selects to make changes to their property permit allowance. The definition of Harassment is "the act or instance of harassing or disturbing, pestering, or troubling repeatedly: persecution." The only time we have come into contact with the resident is when she calls our office, one message that notates the nature of the conversation which would not require a follow up if not replied to. We have reached out to the leasing office of her residence and requested that any further requests on her part be completed through them so that our staff no longer has to be verbally degraded. Should she require contacting our office she should only speak with the manager which unfortunately is Dianna. All of her messages have been forward to the appropriate parties. Once again all of our lines are recorded for quality and assurance purposes.Sent on: 8/17/2018 8:27:08 AM