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Online River Reviews (10)

Please check your statementRefund has been issued.Thank you

Complaint: *** I am rejecting this response because there has not been a credit of any kind issued back to meI did, however receive an email from the Customer Support Team; I've attached it here
In their response to Revdex.com, they claimed a refund in the amount of $but in their response to me, the amount is $Although the difference is minute, it causes me to question the validity of their claim of a refund,therefore, I reject the responseI'd also wish to add that in light of a consumer having to even report this incident to Revdex.com, you'd think this company would have the decency to at least respond with an apologySincerely, *** ***

Please check your statement. Refund has been issued.Thank you

We have issues this client her requested refund for $171.58.We will notify her by email.Thank you,

Hi,
I just received my custom stamp from Online River. It looks great and works just as well. They aren't the fastest or easiest to work with, but they did deliver within the 2-3 weeks they initially estimated.
If you decide to work with Online River, be patient AND firm. As with all customer service communications, keep track of whom you talk to, when, and what transpired.
Thanks,
Clay

Review: Ordered product and never delivered. After many vague responses to my requests, we asked for a refund. We were given the runaround again. We have been told several times that we would get refund and company has yet to refund us for the products. We ordered product in early July and have spoken with business at the minimum of 10 times since the end of July. Online River owes us over $400.00Desired Settlement: $463.20 is what we are owed by Online River LLC.

Review: I ordered 2 specialty hole punches back in January of this year but had to return them because the reach wasn't long enough. I then called the company and was given instructions on where and how to return them from someone by the name of [redacted]; no last name given. Upon ordering replacements for the 2 hole punches that had to be returned and as in the case with the first order, my card was charged immediately only to realize they don't ship them because they have to be "specially ordered".... I sent the replacements back on January 15th and have contacted the company several times, twice by email since then to inquire about the refund. Today is March 10th and I still have not been credited back. I believe this company's practices are unethical at best; it does not take several weeks to issue a refund. I won't be ordering from this company ever again!!! Buyers beware!Desired Settlement: I am requesting a refund in the amount of $171.50 to include S/H charges as I was told I'd receive.

Business

Response:

We have issues this client her requested refund for $171.58.We will notify her by email.Thank you,

Consumer

Response:

Review: [redacted] I am rejecting this response because there has not been a credit of any kind issued back to me. I did, however receive an email from the Customer Support Team; I've attached it here. In their response to Revdex.com, they claimed a refund in the amount of $171.58 but in their response to me, the amount is $171.50. Although the difference is minute, it causes me to question the validity of their claim of a refund,therefore, I reject the response. I'd also wish to add that in light of a consumer having to even report this incident to Revdex.com, you'd think this company would have the decency to at least respond with an apology. Sincerely, [redacted]

Business

Response:

Please check your statement. Refund has been issued.Thank you

Review: I ordered a hole punch from Online River, LLC and they charged my credit card $109.45 on Dec. 20 2013. The hole punch was never shipped. I called in January and they said that they had problems with the product and they were having more made. I asked for a refund and they saide they would issue one. I called again mid- January and tey said that they would process a refund immediately. I called again late January, and once again they said they would process a refund. I have never received the product nor my refund. This company is a fraudulent company.Desired Settlement: Pleae refund my $109.45

Business

Response:

This customer has received their refund, due to the cancellation of their order.

This company is terrible. The support in non existent. I bought their dance soft studio management software for my modeling/dance business and after paying a hefty amount of money I received a cd which you could tell was a cheap copy and reproduction of another one. I still went ahead with the program and after I spent almost a month of inputting information of hundreds of students the program became corrupt and now I cannot open it at all. I call these people and they never answer. They claim all requests have to be done on line. Terrible service! Terrible product! Went ahead and bought Studio Director. Don't make the same mistake. Stay away from this company!

Review: I placed an order with Online River LLC on April 27th 2014. I kept checking back. After about a 1.5 weeks I decided to inquire about my order. The customer service told me it would be here on June 2nd 2014. When June 2nd rolled around I decided to email them again...they extending it back to June 6th 2014. June 6th came and NO DELIVERY. Five days later I am getting help from Revdex.com to get my product delivered in a timely manner.Desired Settlement: I would like to get my product delivered quickly. It has been 46 days since my order.

Business

Response:

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Description: Internet Marketing Services, Security Systems Consultants

Address: 606 Post Road East, Ste. 723, Westport, Connecticut, United States, 06880-4540

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