OnlineMetals.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I placed this order on April I was informed that the shipping charge had gone up 7x the original price, and on the asked that the order be cancelledIt wasn't till I complained to the Revdex.com that the the card seems to be working again however this system limits my response time to mn which isn't sufficient to contact the card company and check to see if funds have been released yet. Fact is that days later, and maybe, there's been progressIt's pretty damn unreasonable for it to take a week to receive a simple refundOnly after having involved numerous consumer protection groups E crime units, several attorney generals and a litany of Emails

Hi, Your order has been cancelled and we have not charged your card. When you place an order, we place a preauthorization on your credit account as is customary with e-commerce transactionsThis preauthorization is not a chargeWe place this to verify that there is enough funds available to
process your order. We have not received funds from your account for this orderWe do not charge your account until the order ships from our warehouseWe have cancelled your order completely from our order list. We voided the authorization for this order yesterday to make sure it was voided completelyIf the pre-auth is still pending on your account, you will need to contact your bank and find out what they need from us to remove the hold. I apologize for the confusion this may have causedPlease let us know if we can assist any further. Thank you

Hi, Please accept our apologies regarding the recent inconvenience with your order and experience with Onlinemetals I would be happy to refund you the additional shipping fee of $ Again, thank your for your patience and understanding as we sorted through this
issue. Regards, OLM Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]