OnlineTechStores.com, Inc.

Was sent defective ink cartridges for my printer. Multiple emails requesting support were sent to the contact email on their site, but, for the last three months I've gotten no response from them. No answers on their [redacted] page, just deletions of my queries for answers.Product_Or_Service: Printer Ink CartridgesOrder_Number: [redacted]Desired SettlementI'd just like my money back for the defective product. At this point, I have no reason to want to deal with Supplies Outlet beyond the receipt of my funds. I have zero trust that they will honor their "guarantee", or that ANY of the products they sell are any good.Business Response Good Afternoon.We just spoke with this customer to follow up on this claim. To sum it all up. We will be issuing him a full refund for his product and shipping. The total is $56.68.When I checked the database for his emails, there were none with the information that we had. I also checked our communication with our [redacted] Marketing Dept. and did not see anything with his name.When talking with him, we do see that he did have defective product and because of this we would always take care of our customer.Thank You.Thank You.

Failure to follow up on refundPurchased 4 Toner Cartridges, One of them is defective. Contacted vendor three times via email, no response. Contacted vendor via telephone. They took down information and advised that they would follow up within the hour to send instructions and RMA to return defective product. Also explained that I no longer wanted the other three (3) unopened cartridges. I was advised that I would be responsible for shipping of the cartridges back to vendor. I do not have a problem with this. According to their website, they offer a 100% guarantee.Desired SettlementFull refund of purchase priceBusiness Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]Hello,The customer has been refunded the full amount of his order.Thank you.

I bought an item on July 16, 2014 from this company and paid $35 for overnight shipping because I needed it by the next day. The information on the website said it would be delivered the next day, July 17, no later than 5:00 pm, so I went ahead and paid the shipping costs since I needed it for an emergency(a family member was leaving the country on the 17th at night, so the item should have arrived by then). If I had not selected overnight shipping, the website offered free shipping but I would've had to wait 5 days before it arrived. I checked my mail the next day and nothing had arrived, so I called the company and they told me that they were barely about to ship it out in a couple of hours. It was 6:00pm July 17 and they were barely shipping out the item? That's ridiculous because I paid overnight shipping so I could receive it THE NEXT DAY. I even asked them to cancel the transaction since they had not shipped it out yet, and because the product was of no use to me anymore since my family was about to leave, and they refused to cancel the transaction and said I would receive the item the next day. They completely ripped me off because I paid $35 for practically NOTHING!! If they are not going to actually go through with the overnight shipping service, then they should not offer that service and make people pay ridiculous amounts of money and waste their time. After I received the item I told them I didn't need it anymore and wanted to return it, but they said they would only refund me a small percentage of it and I would have to PAY RETURN SHIPPING. Are you serious!?! The company's problem in the first place was because of the shipping and handling and they still want me to pay MORE?! I want my refund back because I don't need this item anymore, it is not my fault that the company did not send it on time. and this company is doing ABSOLUTELY NOTHING to work with me even though the package I received has not even been opened yet; it is still in the original packing. HORRIBLE SERVICE!!Product_Or_Service:[redacted] M4640, M4646 Ink CartridgesOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI want a full refund, including the shipping costs that I paid for, which total $100.69, and I want to make this report against this company for not sending me my item on time. I have proof of my payment and shipping method, so if I need to show it as evidence I will be glad to do so. Business Response We are a online retailer of Ink and Toner Supplies. We have distribution centers in Memphis, TN and Sparks, NV. We are now able to reach 75 % of the US population with [redacted] Ground in 2 days. This order was placed online after our shipping cut off time. Our website states "Same Day Shipping for orders placed by 7:00 EST."This order was placed at 7:19 EST. Past our daily cut off. The package was shipped the next day as ordered Overnight on the 17th.Our Customer Service Representative told him that he could refuse the package and he would receive a refund for the product, however a refund for the freight would not be issued.Return information was also emailed to him in case he changed his mind after receiving this order and wanted to return the product.Thank You,Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I placed my order at 4:19 pm, just like it states in my receipt, so I am curious as to why you claim that I didn't place the order until 7:19. I have proof of receipt and I attached it with the complaint. As I was placing the order, it SPECIFICALLY said on the website that it would ARRIVE on the 17th before 5:00, not be SHIPPED OUT on the 17th. If that were the case I would not have paid the $35 to ship it, and you guys should do something about the website and change that option because this might not be the first time this happens. Also, what was the point of me accepting their refund if they would only refund a portion, I would have ended up loosing the rest of the money, and they also wanted ME to PAY RETURN SHIPPING. Simply ridiculous. Final Business Response Hello,This order was placed at 4:19 PST (Pacific Standard time) and we stop shipping at 4:00 PST (Pacific Standard time ). See below:#1"Our [redacted] shipping options have been designed to be easy and reasonably priced. Unlike most internet retailers we don't make money on our shipping fees. And there are no extra handling fees. You'll receive your order when you need it and without overpaying for shipping. And we ship same day for in-stock orders placed by 7pm EST, Monday-Friday, orders placed on Saturday and Sunday will be shipped out Monday Morning."#2"07/16/2014 04:19PM DEBIT $100.69 [redacted] Express AuthCodeTransID [redacted]"#1 is copied from our website. #2 is a copy of your transaction ID which shows the exact time that the order was placed. Since this was placed 19 minute after our shipping cut off it was shipped the next business day.Thank You

We ordered from Supplies Outlet and started receiving their spam mail. The mail has a unsubscribe link that returns a deliverable mail response from their server. E-mailed [email protected] and received the same response from their servers. Called and talked with 2 different people on separate occasions asking them to remove us from their lists both times the individuals said that they would make sure the marketing division would be advised. This company works out of a strip mall and has a single suite number. I do not feel that the marketing division is anymore than the 2 people I talked with. Still getting their junk mail. Very shady business and customer service practices in my view. I would definitely Red Flag this company","neg-1

This business sold me ink cartridges for my HP printer. The cartridges were repurposed and slightly damaged as they have been used and then refilled. This caused a fatal response from my $500 printer and nullified any warrantee from HP. At no time were we made aware that this company repurposes ink cartridges, causing damage to the printer. Had we known this we would not have purchased them.This false advertising is illegal.Product_Or_Service: Black ink cartridgeDesired SettlementWhat we seek is the value of the damaged equipment for a HP OfficeJet Pro 8600.Business Response Hello,In direct response to this complaint we would like to supply you with the link to the products that this ordered. [redacted]The product pages provide a complete and accurate description of the product. This order was placed online on 4/14/2015. The first contact with this was an email on 5/29/2015 stating they had been short shipped one of the items. We reshipped that immediately. We do however ask customers to report these types of issues within 10 days. On Sept. 30th we received an email stating that they were having print quality issues after using the product for a month. A no charge replacement was also sent at that time. Another email was received with pictures of what appeared to be our product. Which he did state in the above complaint. I have never seen an ink jet look like that. If indeed it did arrive from me in that condition - we would have deemed it defective immediately and we would have issued a refund or no charge replacement, whichever was preferred at that time. We are not printer technicians, however, since this appears to be an "after the fact" issue, it is possible this could have actually been caused by their printer. A full refund of $56.28 was issued on 10/17/2015.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)First, this company does not make it clear that these are refurbished cartridges. We put it straight from the unopened package into a year old high end HP printer. HP said this is very unusual unless you recently installed a defective ink cartridge. We don't go around inspecting cartridges we assume are brand new before installing them, QA is not our job. We rely on our suppliers to perform QA on their own products before shipping them. Giving us money back on the cartridge after breaking a new printer is not satisfactory. We don't go around looking for handouts. When companies are doing wrong, they should be held accountable. Why should we pay for poor quality from an obvious defective part... even they admitted as such in their statement.Final Business Response SuppliesOutlet.Com is sorry to hear that this issue still appears unresolved.We submitted complete product information for the items that you chose online to order with us. Following is SuppliesOutlet.com disclaimer."All manufacturer brand names are registered trademarks of their respective owners. Any brand name designations or references are made solely for descriptive purposes or for demonstrating cartridge compatibility. SuppliesOutlet.com is not responsible for typographical errors. SuppliesOutlet.com's limitation of liability is strictly limited to the purchase price of the product. In no event shall we be responsible for incidental or consequential damages of any kind. Prices and availability are subject to change at any time."Your order was refunded in complete on 10.17/2015.

This company SuppliesOutlet.com sells toner and ink cartridges. They have on the front page of the website LIFETIME WARRANTY of all of their compatible cartridges. I had major problems with 3 of the 4 cartridges I purchased from them. I sent them proof of problem and printout proof of cartridge life for each. It clearly fell within "defective" as the cartridges were not even half empty. They refused to refund me on the cartridges.Product_Or_Service: Compatible Toner Cartridge Value BundleOrder_Number: [redacted]Account_Number: [redacted]Desired SettlementI would like a refund on all four cartridges I bought from them, and I will mail them back to them.Business Response We are never happy to hear that one of our customers is experiencing issues with us.I wanted to wait until we received this customer's product back and have it go through our QC Dept. All 4 cartridges were returned to us and met the requirements for a full refund. That means that they were more than 10% full. (They were all 4 actually 1/2 full). We have emailed her for her credit card number since the order is over the 90 days which is allowed by the law to keep on file. The refund will be issued that same day.Thank You.

I attempted to order a toner cartridge for a printer repeatedly on their website. The credit card information was rejected each time. I later found out that the billing address of the non-profit I was ordering for had changed. The problem is that they charged the card twice even though they said each time that the card had been rejected. I have received no communication about the toner being sent. I sent an email 5 days ago with no response. I called today during their business hours to address the issue and customer service was "not available". I want the non-profit's money refunded immediately. I will never purchase anything from them again. At the very least this is horribly unprofessional.Product_Or_Service: cartridge for ** Laser printer 3600n (yellow)Order_Number: none was givenDesired SettlementPlease refund both charges immediately.Business Response Good Morning,We are always sorry to hear that one of our customers is less than happy with our company.We did receive an email from this customer on March 17th and a response by email was sent to him the same day by one of my Customer Service Representatives.We show 2 order numbers that did not go thru because of credit card issues. Order # [redacted], failed to authorize because the billing address and zip code did not match what the bank has on file. The second order # [redacted], did not go go thru because a invalid credit card number was entered. Both of these orders were entered online.Thank You.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)AFTER I filed the complaint with the Revdex.com they reversed both of these charges, and then turned around and sent a $39 charge through again from another state. Absolutely nothing they have done has been professional or ethical. Once again, nothing has been received for this $39, and no explanation has been given why it was charged.Final Business Response Attached are the receipts from our company showing that we did not charge his credit card. I hope this helps. Do you want me to go ahead and resubmit a statement or is this adequate ? Please see supporting document online.

I purchased a set of 4 ink cartridges. The package did NOT arrive as promised. They sent another set and when they were installed the printer had a damage error. When I removed the cartridges one of them leaked and damage a very expensive set of bed sheets. They did however agreed to replace the one leaking cartridge but did not say anything about the damaged bed sheets. I have to wait again for the ink to arrive and try again.Product_Or_Service: Their replacement ink cartridges Order_Number: [redacted]Desired SettlementIf the ink does not work they should replace the ink with ** Original ink even if they need to purchase it from an outside source. They should also make good on the damaged sheets they were damaged by their defective product.Business Response We issued a full refund on 9/5/14 for $50.68 back to the customer. We will follow up with the customer for further information.

Purchased toner from there and it's been great! I couldn't tell the difference between the Genuine HP toner and this one. Very good quality products.","pos-1

Purchased Toner OEM [redacted] brand, item was damaged. I need to process the return of this Item.I received the item, brand new, I installed and was not working properly, I contacted the manufacturer and did tests but still nothing, I was told product damaged I should get a replacement/return the item. Since I needed the INK I had to go into a local store and purchase another set, and I have contacted the business for return, got a couple emails back, last has been over 5 days and still no response, I need to return this asap.Desired SettlementReturn and Refund - No shipping chargesBusiness Response We do apologize for the inconvenience of your toner order with us. We do show that this product will be received at the returns facility today. A full refund was issued today for $161.51. The customer has been emailed the transaction ID.Thank you.SuppliesOutlet.com