Although the consumer continues to site that he has expert opinions and documentation, to date, he has not presented any of this paperwork We would like to consult with the consumer's "experts" If they are in fact licensed and legitimate paving contractors, there should be no problem providing their proposals and contact information.As far as the actual grading of the entire property is concerned, we respectfully disagree No matter how the driveway is re-done the puddling issues will remain because there is no where for the water to go The consumer was advised of this before the driveway was installed We suggest the consumer consult the contract he signed prior to the work being completed.We always want our customers to be satisfied That being said, we are offering to re-cap the driveway at our expense This is a common practice in our industry and will in fact strengthen the driveway
Attached please find response to Mr***'s remarks Please know that neither the other contractor's bids nor recommendations were provided to our office
Although the consumer continues to site that he has expert opinions and documentation, to date, he has not presented any of this paperwork We would like to consult with the consumer's "experts" If they are in fact licensed and legitimate paving contractors, there should be no problem providing their proposals and contact information.As far as the actual grading of the entire property is concerned, we respectfully disagree No matter how the driveway is re-done the puddling issues will remain because there is no where for the water to go The consumer was advised of this before the driveway was installed We suggest the consumer consult the contract he signed prior to the work being completed.We always want our customers to be satisfied That being said, we are offering to re-cap the driveway at our expense This is a common practice in our industry and will in fact strengthen the driveway