OnPoint Community Credit Union

Revdex.com: Yes, the plates were just picked up this morning! Oddly enough, I was online yesterday with my bank and saw where the State of Oregon went ahead and cashed my personal check that they had written to me about with the wrong year on itSo, the $was taken from my accountThat's fine as I'm very glad to have this all done with.Thank you for all your efforts to get this resolved I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

I just received verification from [redacted] that a package was being delivered to Mr [redacted] today @ 3:from DMV The package will have the plates for the vehicle.Please let me know if this does not happen.Thanks Paula H***

Our member [redacted] purchased a Honda CRZ # [redacted] on June 30, Our check to [redacted] was issued on July 3, 2015.The dealer did not transfer the title OnPoint Community Credit Union received the title work and title on July 20, OnPoint issued a check for $payable to the DMV and sent it along with the title transfer documents to the DMV on July 23, 2015.August 31, DMV sent a letter to the member and copied OnPoint, requesting an additional $for the Multnomah County taxMr [redacted] sent a check for the $on September 2, I called DMV after we received your notice of our member complaint and was told that the documents would still be in Vehicle Processing and we would need to wait a few weeks I checked in with the member to see how long his trip permit was issued for He told me that his trip permit was expired During that same call I let the member know that Onpoint would be reimbursing his checking account for the $that day I then let him know that I would research what can be doneI checked with the dealership and was told by the person who answered the phone that they can only issue one trip permit We then called DMV and was able to getan updated trip permit issued through November 16, faxed to us that day.I left Mr [redacted] a message asking him how he wanted to receive it By Friday morning the 18th, I had not heard from the member so I put the trip permit in the mail and left him another message.I received a call from Mr [redacted] over the week-end and called him first thing Monday morning He said he would check his mail that afternoon and if I did not hear from him, that would tell me that he got it.I did not hear anything yet We will keep following up with DMV until we know that his plates have been sent.Thanks

OnPoint Community Credit Union's Member Services Manager attempted contact with [redacted] regarding valid fees addressed in her complaintMessages were left at the phone number provided in her complaint on September 26, at 11:and again on September 29, at 3:Ms [redacted] has not responded to these contacts, therefore OnPoint Community Credit Union considers this complaint closedTell us why here

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

*** ** *** *** ** *** *** ** *** *** *** ** *** *** *** ***
Complaint ID: ***
Dear Mr***,
This letter is response to your complaint to the Revdex.com Northwest dated February 9, We understand your concerns regarding the credit bureau reporting on
your auto loanOnPoint Community Credit Union values your feedback, and continues to strive to address your concerns
OnPoint strives to treat all of our members with dignity and respectWe have reviewed our previous communications with you and a very detailed and professional email was sent to you on July 2, addressing your concerns with how your auto loan was being reported to the credit reporting agencies
A Chapter bankruptcy was filed by you on October 8, As stated in the bankruptcy documents, your intention was to reaffirm the auto loan secured by the Ford RangerOn October 15, 2009, we mailed a letter to your attorney along with a reaffirmation agreement asking for your attorney to have you sign the agreement and return it to our officeOur records indicate the signed reaffirmation agreement was not received back from your attorney which means the auto loan could not be reflected as a reaffirmed loan even though your intention was to reaffirmThe Chapter bankruptcy discharged January 14,
On October 15, 2009, we also sent a letter to youWithin the letter there is a section addressing automatic transfers explaining you must arrange to discontinue automatic transfers if you do not intend to honor your obligations to the Credit UnionWe did not receive a request to discontinue the automatic transfer and voluntary payments continued until the auto loan was paid off April 26, and your auto loan was never charged off
We are required to accurately report to the credit reporting agenciesSince this loan was included in the bankruptcy and was not officially reaffirmed due to OnPoint not receiving a signed reaffirmation agreement, we reported the auto loan as “Account included in Bankruptcy” and “Bankruptcy Chapter 7, Bankruptcy Discharged.” Due to the requirement to report the bankruptcy information, we were not able to report payment history to the credit reporting agencies, and cannot update your credit report to reflect the payments
Thank you for giving us an opportunity to address your concerns and please contact me at the number listed below if you have any questions
Regards,
Joe V***
Collection Manager
OnPoint Community Credit Union
503-228-
Cc: Revdex.com Northwest (WWW.Revdex.com.org/northwest)

Revdex.com: Yes, the plates were just picked up this morning! Oddly enough, I was online yesterday with my bank and saw where the State of Oregon went ahead and cashed my personal check that they had written to me about with the wrong year on it. So, the $38 was taken from my account. That's fine as I'm very glad to have this all done with.Thank you for all your efforts to get this resolved.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:First of all, the only reason I am rejecting this response is because the problem has not been completely resolved yet. I am happy that OnPoint has finally stepped up to the plate to get some action on this matter but as of this writing, the license plates have not been received yet.It is true that the extended permit has been received in yesterdays mail and I do appreciate that. But I will hold my complaint on file and open until the license plates are received.
Sincerely,
[redacted]

Our member [redacted] purchased a 2011 Honda CRZ  #[redacted] on June 30, 2015.  Our check to [redacted] was issued on July 3, 2015.The dealer did not transfer the title.  OnPoint Community Credit Union received the title work and title on July 20, 2015. ...

OnPoint issued a check for $194.00 payable to the DMV and sent it along with the title transfer documents to the DMV on July 23, 2015.August 31, 2015 DMV sent a letter to the member and copied OnPoint, requesting an additional $38.00 for the Multnomah County tax. Mr. [redacted] sent a check for the $38.00 on September 2, 2015.  I called DMV after we received your notice of our member complaint and was told that the documents would still be in Vehicle Processing 1 and we would need to wait a few weeks.  I checked in with the member to see how long his trip permit was issued for.  He told me that his trip permit was expired.  During that same call I let the member know that Onpoint would be reimbursing his checking account for the $38.00 that day.  I then let him know that I would research what can be done. I checked with the dealership and was told by the person who answered the phone that they can only issue one trip permit.  We then called DMV and was able to getan updated trip permit issued through November 16, 2015 faxed to us that day.I left Mr. [redacted] a message asking him how he wanted to receive it.  By Friday morning the 18th, I had not heard from the member so I put the trip permit in the mail and left him another message.I received a call from Mr. [redacted] over the week-end and called him first thing Monday morning.  He said he would check his mail that afternoon and if I did not hear from him, that would tell me that he got it.I did not hear anything yet.  We will keep following up with DMV until we know that his plates have been sent.Thanks

OnPoint Community Credit Union's Member Services Manager attempted contact with [redacted] regarding valid fees addressed in her complaint. Messages were left at the phone number provided in her complaint on September 26, 2017 at 11:06 and again on September 29, 2017 at 3:02. Ms....

[redacted] has not responded to these contacts, therefore OnPoint Community Credit Union considers this complaint closed. Tell us why here...

OnPoint has reversed the Proactiv charge of $43.94 on Ms. [redacted] credit card.  We appreciate Ms. [redacted] bringing this to our attention.  While we do not expect additional charges, we are working with Proactiv and our credit card processing partner on a solution to prevent additional...

charges to Ms. [redacted] card.  Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because: I need to be contacted via email or mail, as I work during business hours and cannot answer the phone. Or, I need to be able to reach you after business hours. 
Sincerely,
[redacted]

I just received verification from [redacted] that a package was being delivered to Mr. [redacted] today @ 3:00 from DMV.  The package will have the plates for the vehicle.Please let me know if this does not happen.Thanks Paula H[redacted]