OnQ Auto Group, Inc.

Final Consumer Response /* (3000, 10, 2016/06/21) */
I will like to reopen case still don't have my car are anything

(The consumer indicated he/she DID NOT accept the response from the business.)
sticker in window saidINCLUDES WARRANTYthis was clearly posted on window and I signed a day warranty agreement
vehicle was not sold "as is"

Mr***, I think you might be misunderstanding our initial responseThe vehicle was sold as it is equipped, meaning no repairs were scheduled to be performed or any parts promised to be deliveredYour vehicle was sold to you with a warranty for the first days or 1,milesAs we have previously stated the vehicle was not brought in for any inspections or repairs during the warranty periodThe warranty period expired by the days mark on 5/8/

Mr*** S*** purchased his Nissan Sentra from ONQ Auto Group on 7/5/The vehicle was sold to him with an odometer reading of 127,milesThe warranty provided to Mr*** was for Powertrain, with a duration of days or 1,miles from day of purchase date and mileageWe
spoke with Mr*** on 10/8/and he explained the issues he was having with the vehicleWe explained to him that his warranty had expired by the day mark on 8/4/Even though it was after two months from the warranty expiration date, we agreed to have Mr*** bring the vehicle in and allow us to inspect it and try to reach a solutionMr*** brought the Nissan Sentra into our dealership on 10/10/Upon our initial intake inspection we noted that the vehicle had no front passenger tire but was being driven on a spare tire and the odometer now read 140,milesMeaning that Mr*** had driven the vehicle 13,miles in a matter of monthsAs the national annual miles driven per year is 15,miles, we do consider this to be out of the for a vehicleFor the amount of miles that the vehicle had been driven no maintenance services had been performed and the vehicle showed apparent signs of neglect, excessive wear and tear, and signs on intentional abuseSee pictures attachedIn order for the vehicle to perform at its full capacity, routine maintenance services must be performedIn all fairness, we at ONQ Auto Group have every intention to keep our customers happy and put the extra effort neededHowever, in this case Mr*** is being very unreasonable and has unfair expectations as his views on the issue are one sided, Mr*** is manipulating our good faithMr*** expressed on his Revdex.com complaint that the vehicle had been in his possession for a short time, but omitted the excessive usage and lack of maintenance and attention that was done to the vehicle while in his possession

I am rejecting this response because:
I received an offer from the Owner of OnQ Auto saying that he wanted me to bring in the car to fix it he first tried working with me over the phone saying he would pay 20% towards the costs of repairing the vehicle and then before asking him anything further I had him speak with my mother about it, he told her whatever the extra costs were he would figure it out possibly helping with half of it after he realized we are very low on funds, once I brought the car in he said he was taking it into the mechanics immediately but the next day I received a phone call from him asking to drop the complaint filed on him or else he threatened not to fix the car but I told him I would after the repairs were finished and he changed his mind and began to photograph my car without permission(claiming I neglected the car however the ccar was purchased with the stains already on the front seats and sun damage to the paint on the car as well) and instead told me to pickup my car after he tried putting together a counter claimBut none of that had anything to do with the engine being out of service and even at the very beginning of our transaction he knew that I had to drive a minimum of miles a week to get to work and he knew full well he was selling me a car that wouldn't go the distance for a long timeI had a mechanic Actually inspect the engine and he found tampering inside of it, attached is a service inspection report with the findings of the engine not properly being held together indicating that this hidden quick fix could warrant extreme problems after a short amount of time because of the engine not being actually taken care of by the dealer resulting in the customer having to pay tremendously out of pocket damaging other obligationsI still humbly request an investigation on the dealerships vehicles being sold to customers looking to forward their livesIn the last months I had to replace a battery(which from the dealership was a battery that was a Smaller factory size than what the Nissan Sentra is actually supposed to be using which ended in a $replacement!) Afterwards the front brakes needed replacement and it was not neglect or mistreatment to the car itself the brakes had already sounded faulty upon first using the car for a few weeks, the repairs were $for just the front brakes and rotors, the rear brakes still need fixing however I have no more funds because of how much it's already amounted to beingThe dipstick inside of the engine used to check the oil levels was not a factory issue it was a different cheaper stock part which broke upon handling by Valvoline Care professionals upon the first Oil Change, they reported to me that it was not the correct part for the engine and car makeBeforehand the first problem I encountered was a check engine light and the first few days of driving it I took it to the OnQ Auto they told me it was my Osensor and offered to fix it, saying it would take just a few hours to a dayHowever five days later I grew impatient at his claims of his mechanics being too busy to look at the car, when it was returned to me he was outraged and began to threaten to take my warranty away from me while I still had two weeks left with warranty, he had to run across his car lot to flag my mother down and tell her he didn't want anything to do with the car At all and was being very unreasonable and a very unprofessional businessmanThat behavior isn't tolerated at other dealerships or places and I don't think it is fair for him to try to wipe his hands clean off of a car he knows is going to break down later onThe resolution I seek is either the car is repaired and the owner takes his responsibility for attempting to sell a lemonEven a used car shouldn't have broken down so quicklyThe car was always being checked for fluid leaks and level maintenance along with all attempts to keep up with every new problem ensuing one after the other

As we have previously stated, we did ask Mr. [redacted] to bring his vehicle in to be accessed and we had every intention to assist with his vehicle in any way we could. However, the current condition of the vehicle was never explained to us. We were never informed, prior to Mr. [redacted] dropping off the vehicle at our facility, that routine services were not performed on the vehicle. The vehicle was not sold to Mr. [redacted] with the level of neglect in which he brought it in to our dealership for accessing. The photographs of the vehicle were taken as part of our inspection intake. We have enclosed pictures of prior to the sale and our inspection intake photos. The pictures on the left were taken in June 2016 for advertising purposes. The pictures on the right were taken on October 10th, 2016. As you may see there was no staining on the seat or sun damage on the paint and the vehicle was equipped with the proper tires. In his response Mr. [redacted] indicates that he drives the vehicle a minimum of 400 miles per week and given that the vehicle was driven for over 13,000 miles, a replacement of the brakes would not be uncommon. Vehicles need to be serviced and upkeep according to the driving conditions. If the vehicle was being driven for an excessive amount of miles, it would require for more maintenance. Mr. [redacted] continues to omit the fact that the vehicle was neglected and this was very apparent even without a thorough inspection. Other dealerships would not have a vehicle checked out past its warranty expiration. While we understand that his needs might be for the higher mileage, we cannot be expected to cover a vehicle with almost a year worth of miles driven, and without the care of its owner. We have tried to help Mr. [redacted] along the way but we cannot meet his excessive expectations.

(The consumer indicated he/she DID NOT accept the response from the business.)
If I am not able to recover the deposit how long is the deposit affective until I am no longer to use it because I am not in the business of giving my money away to anyone.

Mr. [redacted], I understand that you have requested the down payment deposit for the 2009 Mercedes C300 to be reimbursed to you. However, as it was explained to you multiple times, down payments deposits are for the purpose of holding the vehicle and are non-refundable. Once a down payment deposit is...

made on a vehicle, we pull the vehicle off the market and lose the possibility to sell the vehicle until you complete the purchase. As you are aware, we were hesitant to take the down payment deposit from you over the phone since we were aware you had not physically been able to see our vehicle. It was only upon you insisting multiple times, that we decided to take the down payment deposit and we asked you to email us in your own words your understanding of our down payment deposit policy. On 6/17/16 you emailed us along with copies of your paystubs and identification cards, your statement of understanding that the down payment deposit may be only applied to another vehicle but not refunded. In returned we emailed your receipt, which once again states that you were making a non-refundable deposit. On Monday 7/18/16 you had informed us that you would be finalizing the purchase the following day on Tuesday 7/19/16. We did not hear from you until we emailed you on 7/27/16 to advise you that the down payment deposit period had expired and the vehicle would be put back on the market for sale. You emailed your response to us indicating that you would be here the following Tuesday 8/2/16 to finalize the purchase, and if needed you would put down more money in order to keep it off the market for sale. At this time, it was advised to you by our salesman, to not put an additional down payment deposit but to wait until you would come in to finalize the purchase. Out of respect for you and our agreement the vehicle remained off the market. In this wait period we had other customers interested in purchasing the vehicle but had to be turn away as we were holding it for you. From the start were as clear and transparent as possible with our down payment deposit policy and had an understanding that the letter sent to us by you via email expressed your knowledge and full understanding in our down payment deposit policy.

Business supplied email: [redacted]@onqautogroup.com
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