ONQ auto group dealer. Sold me a broken car they also lied about the cars history. They attempted “fix” the car so many times once they passed their warranty time they just began to ignore my calls and I am now paying for a junk that smokes and it’s coming apart
As we have previously stated, we did ask Mr [redacted] to bring his vehicle in to be accessed and we had every intention to assist with his vehicle in any way we couldHowever, the current condition of the vehicle was never explained to usWe were never informed, prior to Mr [redacted] dropping off the vehicle at our facility, that routine services were not performed on the vehicleThe vehicle was not sold to Mr [redacted] with the level of neglect in which he brought it in to our dealership for accessingThe photographs of the vehicle were taken as part of our inspection intakeWe have enclosed pictures of prior to the sale and our inspection intake photosThe pictures on the left were taken in June for advertising purposesThe pictures on the right were taken on October 10th, As you may see there was no staining on the seat or sun damage on the paint and the vehicle was equipped with the proper tiresIn his response Mr [redacted] indicates that he drives the vehicle a minimum of miles per week and given that the vehicle was driven for over 13,miles, a replacement of the brakes would not be uncommonVehicles need to be serviced and upkeep according to the driving conditionsIf the vehicle was being driven for an excessive amount of miles, it would require for more maintenanceMr [redacted] continues to omit the fact that the vehicle was neglected and this was very apparent even without a thorough inspectionOther dealerships would not have a vehicle checked out past its warranty expirationWhile we understand that his needs might be for the higher mileage, we cannot be expected to cover a vehicle with almost a year worth of miles driven, and without the care of its ownerWe have tried to help Mr [redacted] along the way but we cannot meet his excessive expectations
Business supplied email: ***@onqautogroup.com Use this address for any contact with the Revdex.com
As we have previously stated, we did ask Mr [redacted] to bring his vehicle in to be accessed and we had every intention to assist with his vehicle in any way we couldHowever, the current condition of the vehicle was never explained to usWe were never informed, prior to Mr [redacted] dropping off the vehicle at our facility, that routine services were not performed on the vehicleThe vehicle was not sold to Mr [redacted] with the level of neglect in which he brought it in to our dealership for accessingThe photographs of the vehicle were taken as part of our inspection intakeWe have enclosed pictures of prior to the sale and our inspection intake photosThe pictures on the left were taken in June for advertising purposesThe pictures on the right were taken on October 10th, As you may see there was no staining on the seat or sun damage on the paint and the vehicle was equipped with the proper tiresIn his response Mr [redacted] indicates that he drives the vehicle a minimum of miles per week and given that the vehicle was driven for over 13,miles, a replacement of the brakes would not be uncommonVehicles need to be serviced and upkeep according to the driving conditionsIf the vehicle was being driven for an excessive amount of miles, it would require for more maintenanceMr [redacted] continues to omit the fact that the vehicle was neglected and this was very apparent even without a thorough inspectionOther dealerships would not have a vehicle checked out past its warranty expirationWhile we understand that his needs might be for the higher mileage, we cannot be expected to cover a vehicle with almost a year worth of miles driven, and without the care of its ownerWe have tried to help Mr [redacted] along the way but we cannot meet his excessive expectations