Onsen Cosmetics

Initial Business Response /* (1000, 5, 2016/01/14) */
Please acknowledge the signed receipt from the customer which authorizes the charge to their credit card and this proves the customer was physically in our storeOur store policy strictly states that no customer is charged for goods or
services until those goods and/or services are receivedAll customers are advised that there is a "No Refund" policy at the time goods are received and/or services are renderedAll employees are aware of our policyEvery customer receives a demo in an effort to sample our productsThe customer signed the receipt acknowledging the price and total amount being charged to credit cardThe receipt is also attached for your viewingThe Customer signs the charge receipt acknowledging the amount and our policy, the receipt is also attached for your viewingIf the customer is unsatisfied with product or it's defective, we are happy to exchange the product even if it doesn't fall under the policy guidelines on unopened productsIt is also store policy that employees ask customers for legal identification in order to process a credit card transactionPlease note that the customer now has the merchandiseLike any retail store our customers take their purchased goods upon leaving our inline store, we do not ship out products to our customersCustomers are present at our store we explain our policy and they signed the receipt acknowledging the policyThe customer left satisfied with her product and has made no attempt to exchange for other merchandise
Initial Consumer Rebuttal /* (3000, 8, 2016/01/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I'm guess I'm just dismayed that we allow retailers to blatantly lie to consumers and we allow them to get away with itI was assured a full refund by the manager at the time of purchase and later denied the return and refund
Final Business Response /* (4000, 16, 2016/01/27) */
We are all entitled to our opinion, we run e respectable business and a lot of us feed our families from this businessI have offered the solution the customer asked for a full refund and to come in to the storeThis is our last attempt to respond because you have been given a solution the one you asked forWe have a lot of customers that love our product and our staff, we stand by our product and professionalismThis is posted for everyone to see on Revdex.com and its clear since your second response we took care of you! Maybe you did not understand but you are receiving a FULL refund
Final Consumer Response /* (2000, 18, 2016/01/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)