I have reviewed the response made by the business in reference to complaint ID [redacted] , although a phone call or text was not received by me or my wife, I find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receipt of complaint # [redacted] , a thorough review was conductedOur records confirm an account balance of $prior to the transactions referenced by Mr [redacted] However both transactions were authorized on the debit card on 12/31, which reduced the available balance to $ -and resulted in the overdraft fee even though the merchant did not send the $item to post to the account until 1/1/Our records indicate that in August of 2016, we refunded $in overdraft fees to Mr [redacted] as a courtesy and mailed him additional information on our overdraft program to ensure his understanding of the service.On 9/8/17, we refunded an additional $fee and discussed other options for him to avoid this fee in the futureOn 9/14/17, Mr [redacted] requested an additional fee refund which we did not honor.Should Mr [redacted] wish to opt out of the overdraft service he can do so at any time by contacting us at [redacted] Date/Time Transaction Amount Available Balance 12/31/at 2:17:PM $$12/31/at 10:24:PM $-$
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not feel that there was enough information making me aware that they could or would hold my check for daysHow can anyone afford this? People have bills to payFreedom First prides themselves on being member centered but when a member has something like this happen, rather than helping them get out of the hole, they force them further into itI ask that Freedom First think about it from this perspectiveAlso, once this is cleared up, I will be closing my account and leaving your bank, so you will not have to deal with me any longerAlso, I am not a Mr Regards, [redacted] ***
Upon receipt of complaint # [redacted] , a thorough review was conducted using phone system records and account recordsOur records confirm a check deposit was made by Mr [redacted] using remote deposit on January 20, 2018; an e-mail was also sent as mentioned by Mr***; and a message was left for Mr ***’s wife on 1/23/at 4:pm In addition, our records confirm that a text message was sent to [redacted] stating “Freedom First has processed your deposit of $on 01/20/$is now availableVisit Online Banking for details”Each time a remote deposit is made, the system analyzes the transaction and determines the availability of funds in accordance with Regulation CC and our policy This information is also contained within the Remote Deposit disclosure accepted when using the service for the first time We have refunded the remaining $fee as requested We hope that this response along with the conversation that took place on January 23rd between Mr [redacted] and our employees provides a better understanding of this service
Upon receipt of complaint ID # [redacted] , a thorough review of this matter was conducted.It was determined that the account was assessed a $5.00 dormancy fee in accordance with our Fee Schedule and Account Agreement in June 2015 since there had been no activity on the account for over a year.As... requested, the account has been closed and a $5.00 refund check issued.
April 21, 2017Revdex.com ATTN: ***RE: [redacted] ***RE: [redacted] This letter is in folland response to the complaint received from the Revdex.com [redacted] did not contact Harry's Corner prior to contacting the Revdex.com Customer Service contacted him to make arrangements for a service callHis complaint was a dining room seam that was becoming more visibleOn 4/10/we attempted a service call but on arrival the affected area had not been cleared of home furnishingsWe rescheduled and serviced again on 4/19/The customer was concerned with the visibility of the seamThe installer remade the seam to lessen the visibility of itFor this type of product (Berber) because the pile is flatter seams may not be invisibleThe installer reported back that remaking the seam improved the overall appearanceWe advised [redacted] to phone in with any future concerns he may have concerning his product.Respectfully,Debra D###-###-####(Original ltr attached)
I have reviewed the response made by the business in reference to complaint ID [redacted] , although a phone call or text was not received by me or my wife, I find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
Upon receipt of complaint # [redacted] , a thorough review was conductedOur records confirm an account balance of $prior to the transactions referenced by Mr [redacted] However both transactions were authorized on the debit card on 12/31, which reduced the available balance to $ -and resulted in the overdraft fee even though the merchant did not send the $item to post to the account until 1/1/Our records indicate that in August of 2016, we refunded $in overdraft fees to Mr [redacted] as a courtesy and mailed him additional information on our overdraft program to ensure his understanding of the service.On 9/8/17, we refunded an additional $fee and discussed other options for him to avoid this fee in the futureOn 9/14/17, Mr [redacted] requested an additional fee refund which we did not honor.Should Mr [redacted] wish to opt out of the overdraft service he can do so at any time by contacting us at [redacted] Date/Time Transaction Amount Available Balance 12/31/at 2:17:PM $$12/31/at 10:24:PM $-$
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not feel that there was enough information making me aware that they could or would hold my check for daysHow can anyone afford this? People have bills to payFreedom First prides themselves on being member centered but when a member has something like this happen, rather than helping them get out of the hole, they force them further into itI ask that Freedom First think about it from this perspectiveAlso, once this is cleared up, I will be closing my account and leaving your bank, so you will not have to deal with me any longerAlso, I am not a Mr Regards, [redacted] ***
Upon receipt of complaint # [redacted] , a thorough review was conducted using phone system records and account recordsOur records confirm a check deposit was made by Mr [redacted] using remote deposit on January 20, 2018; an e-mail was also sent as mentioned by Mr***; and a message was left for Mr ***’s wife on 1/23/at 4:pm In addition, our records confirm that a text message was sent to [redacted] stating “Freedom First has processed your deposit of $on 01/20/$is now availableVisit Online Banking for details”Each time a remote deposit is made, the system analyzes the transaction and determines the availability of funds in accordance with Regulation CC and our policy This information is also contained within the Remote Deposit disclosure accepted when using the service for the first time We have refunded the remaining $fee as requested We hope that this response along with the conversation that took place on January 23rd between Mr [redacted] and our employees provides a better understanding of this service
Upon receipt of complaint ID # [redacted] , a thorough review of this matter was conducted.It was determined that the account was assessed a $5.00 dormancy fee in accordance with our Fee Schedule and Account Agreement in June 2015 since there had been no activity on the account for over a year.As... requested, the account has been closed and a $5.00 refund check issued.
April 21, 2017Revdex.com ATTN: ***RE: [redacted] ***RE: [redacted] This letter is in folland response to the complaint received from the Revdex.com [redacted] did not contact Harry's Corner prior to contacting the Revdex.com Customer Service contacted him to make arrangements for a service callHis complaint was a dining room seam that was becoming more visibleOn 4/10/we attempted a service call but on arrival the affected area had not been cleared of home furnishingsWe rescheduled and serviced again on 4/19/The customer was concerned with the visibility of the seamThe installer remade the seam to lessen the visibility of itFor this type of product (Berber) because the pile is flatter seams may not be invisibleThe installer reported back that remaking the seam improved the overall appearanceWe advised [redacted] to phone in with any future concerns he may have concerning his product.Respectfully,Debra D###-###-####(Original ltr attached)