Again, Sorry about experienceWe are aware that some customers don't read the small print which is the reason we spelled out in the subscription form "This is a yearly agreement".Furthermore, you could have cancelled the service with us and we would refund the amount based on our refund policyI just researched it with our Accounting team and was told you disputed the charge so we really have no way to refund it as we were never paid. I'll say it again, Our customers are very important to us and we take every complaint, even from a single user, very seriously
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To say you have good customer service is a joke I contacted my sales rep and voiced my dissatisfaction with your product In the real world of business, you don't expect your customers to be legal scholars I notified you before the reoccurring bill occurred, and immediately when you automatically billed me again Good customer service would have simply been to refund the money rather than trap me in another year of service This type of small print, reoccurring billing is shady business practice Buyer beware.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The only reason this is in a disputed state with my credit card company is your lack of service initially. I reached out to your customer service immediately when the charge was billed on my card. I was told basically tough luck by your customer support. You say that if I had asked you would have simply refunded the amount, when this is not the case. You say that some customers do not read "the small print ", when this really isn't the issue. The issue primarily is your response after the fact. The fact you are aware of the "the small print" issue proves the fact you are trapping customers in unwanted reoccurring billing.[redacted]
Regards,
[redacted]
OnPage offer 7 days FREE trial with NO purchase required or no Credit Card obligation - Just download and start using the service. If a user want to use the system after 7 days he/she needs to buy the service - it is a one year agreement as described on the subscribe form and on the "TERMS AND...
AGREEMENT" https://onpage.com/Subscribe/ServiceAgreement.phpOnce user buy the service, if he/she decide he/she no-longer needs it than the service can be cancelled by sending an email to Billing - cancellation must be in writing as this is a priority messaging service and we need to protect our users from fraudulent suspension. All the mentioned above is on our web-site, on our Terms and Agreement and is communicated over the phone, furthermore part of every subscription based company. Im sorry to hear that the customer is not happy with our Customer Service - We have over 10K customers and our Support service feedback is unmatched. The fact that these claims come to me directly and are responded to immediately can vouch as to how important our customers are . Best Regards[redacted]CEO
Again, Sorry about experienceWe are aware that some customers don't read the small print which is the reason we spelled out in the subscription form "This is a yearly agreement".Furthermore, you could have cancelled the service with us and we would refund the amount based on our refund policyI just researched it with our Accounting team and was told you disputed the charge so we really have no way to refund it as we were never paid. I'll say it again, Our customers are very important to us and we take every complaint, even from a single user, very seriously
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
To say you have good customer service is a joke I contacted my sales rep and voiced my dissatisfaction with your product In the real world of business, you don't expect your customers to be legal scholars I notified you before the reoccurring bill occurred, and immediately when you automatically billed me again Good customer service would have simply been to refund the money rather than trap me in another year of service This type of small print, reoccurring billing is shady business practice Buyer beware.
Regards,
*** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
The only reason this is in a disputed state with my credit card company is your lack of service initially. I reached out to your customer service immediately when the charge was billed on my card. I was told basically tough luck by your customer support. You say that if I had asked you would have simply refunded the amount, when this is not the case. You say that some customers do not read "the small print ", when this really isn't the issue. The issue primarily is your response after the fact. The fact you are aware of the "the small print" issue proves the fact you are trapping customers in unwanted reoccurring billing.[redacted]
Regards,
[redacted]
OnPage offer 7 days FREE trial with NO purchase required or no Credit Card obligation - Just download and start using the service. If a user want to use the system after 7 days he/she needs to buy the service - it is a one year agreement as described on the subscribe form and on the "TERMS AND...
AGREEMENT" https://onpage.com/Subscribe/ServiceAgreement.phpOnce user buy the service, if he/she decide he/she no-longer needs it than the service can be cancelled by sending an email to Billing - cancellation must be in writing as this is a priority messaging service and we need to protect our users from fraudulent suspension. All the mentioned above is on our web-site, on our Terms and Agreement and is communicated over the phone, furthermore part of every subscription based company. Im sorry to hear that the customer is not happy with our Customer Service - We have over 10K customers and our Support service feedback is unmatched. The fact that these claims come to me directly and are responded to immediately can vouch as to how important our customers are . Best Regards[redacted]CEO