Onsite Concrete Specialist

Onsite just completed a curbing job in my backyard, it was done with efficiency, professionalism, and Quality. Couldn't have asked for anything better. Thanks, so much I found my concrete company for years to come.

Today I was driving South on the ** when a tool fell out of the back of one of ONSITE'S work trucks. The License # is [redacted] and the DOT # is [redacted]. The tool smashed into my truck causing damage. After I filed a police report I called ONSITE to let the know what had happened and I could not believe how disrespectful and unprofessional the manager and and owner of the company were. I was repeatedly cursed at and they even hung up on me. I was basically called a liar. Not once did they try to apologize or take responsibly, or even ask if I or anyone else was ok. I understand that things like this happen, but to be so unprofessional when they were lucky that no one got seriously hurt blows my mind. After my experience speaking to them on the phone I would encourage people to take their business else where. To think all of this could have been avoided if they were an honest business that took responsibility for what happened.

Review: I hired Onsite under the impression they were [redacted] to help me complete curbing for a specific artificial turf landscape plan (with a licensed turf company). I gave [redacted] the plan and notified him that the turf companies measurements were off so we cleared the area for concrete work but that he would need to measure out the area based on the measurements I provided on paper, as I am not proficient in landscape work and thought I should leave measurements and markings to a professional that does this type planning every day. He said no problem but that he would come by prior to the crew to check things out. [redacted] never contacted me at work saying that his crew was un[redacted] to fulfill the work as expected and would have to change the plan with my approval. He said nothing to me except that "the crew has completed curbing install thank you" via text. When I came home from work that evening the curbing was installed improperly due to it being too small. I reached out and [redacted] said that his guys confirmed they followed the paper plan but was unwilling to clarify specifics of their method of ascertaining their final dimensions. Originally he said he would come out and take a look and see what he could do but he quickly changed his story that they did everything right and if they do more work I will have to pay for it, as the size I requested was unable to be done and that I don’t understand [redacted] guidelines and the radius of the machine. I never implied I understand how to lay concrete curbing etc and that is why I hired a contractor for the work. I asked [redacted] if he could go back in his mind and think of how the situation would have been handled if he had wanted to perform the job satisfactorily; he said I could have opted for sharp corners instead of rounded so that my dimensions stayed true. I disagree that is the only way to gain three feet of space, but he still never voiced that concern or opinion or even said to me that if he did the corners the way I asked the 28 foot length would be impossible. I cancelled the check as he became so volatile and unwilling to help. The space is off by several feet and the most important of the curb is the only one I am demanding be resolved; the other curbs are off minimally in comparison and I am willing to compromise to come to a resolution. [redacted] has been verbally threatening legal action etc. and I therefore do not think that speaking with him directly any further will find resolve.Desired Settlement: I either want the job finished correctly and I will pay the amount due ($245) or I want him to remove the mess he made so that I will be free and clear from contract and [redacted] to have the job finished by a professional company capable of communicating with me to do this project successfully.

Business

Response:

I am disputing the complaint Ms. [redacted] has submitted to Revdex.com. This claim is false and untrue, I have tried to work with Ms. [redacted] regarding the curbing install process. We have followed all [redacted] standards and per her design, with the only change of 13'0 to 12'0 per [redacted] - her husband who also approved the layout design. Ms. [redacted] was not there at the time of the install - however [redacted] approve the design with Me ( [redacted] ) and My Curbing Crew. We had explained that radius corners will take 1'0" =/- at each corner, which he understood. Ms. [redacted] called me the next day very upset regarding the measurements, which I had explained to her that [redacted] had change the measurements and had approved the measurement, she then stated that I should had call her first, yet [redacted] her husband approved the layout. I am not sure if the couple had a disagreement between each other regarding the change of design which we have no control of. I had explained to here that I would help her out so we can make them happy, our goal is to provide the best customer service, yet she wanted the entire curbing removed, which I told her that we had follow the curbing design and the process of how the curbing machine works. At that time, she was very upset and stated she would cancel the check for the work provided which she had paid for at the completion of the project. It took here 2 days to contact me regarding this matter. I never became upset or violent as she states on the report. I am a Phoenix Firefighter and understand that customers service is very important in business. I did mention she had a right to contact the [redacted] if she had a issue with the design - which I will be happy to meet the inspector, which is not a quality of product issue, however a design issue which the customers are disputing between them two. I also mention I would place a Mechanical Lien on the property if we didn't get paid for the project completed - which is the right of the contractor. I tried to contact her and she has text me back not to contact her anymore I have all text copies between us which clearly show I have been trying to help and solve this issue, we had issue with customers in the past trying to get free curbing because the change there mind on design or colors. As a business owner I am only doing whats right as a business owner, I am not in the business to loss money because a customer decides she has a dispute between the wife and husband which I think this has become. I have been a member with Revdex.com and a licensed Contractor for several years with no complaints. I will submit all copies of text, design and check which her husband had paid and approve of design. Once again thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This business owner is an absolute liar. I DID NOT wait two days to contact him regarding their installation errors. I contacted him immediately after returning home from work and saw that they had measured and installed the curbing incorrectly. I have proof of my prompt follow up both via a screen shot of my call history and text messages. I first called him and he did not answer and I left him a voicemail which he quickly replied via text message that he was in a meeting and would call me back. In the image you can see that I have a message from him “Monday” i.e. 4/6, that says install was complete and then the next message also says “Monday” and that is where he said that they installed according to the photo (that is his photo of the plan, a paper copy was provided). At no point have I disputed that [redacted] said they could make the one side of the curb a 12 foot length versus 13. All of the measurements are incorrect but I tried to compromise and only have the longest curb re-poured so that the necessary length is 28 foot as planned. In addition, I did contact the [redacted] for an inspection of [redacted] work but their process is lengthier and an appointment to measure his install in comparison to the plan provided has not been scheduled. You can see from the messages I sent that the plan now is the plan I provided him at first and I have not just changed my mind about what I wanted done as he insinuates. However, since the original complaint was filed one week ago other aspects of his poor workmanship have become visible from cracking to white spots appearing on the dried concrete. At this point Onsite Concrete has the option to remove the curbing so that I can have a legitimate company pour it correctly, or I can hire a contractor to demo and haul away the debris at his expense. I will not pay for such poor quality of work and am appalled that he is implying that I am trying to get this job for free. The mess he left me is in no way viavble for the project I am trying to complete, which has been delayed as it was due to be finished on 4/16 but cannot be done because the curbing is all wrong. The project in total is $6,000 so to say that I am going through all of this to get out of paying $245 is ridiculous. I am an Air Force Veteran with high morals and only wanted what is ethical- to have what I paid for done, which was not and I had every right to deny payment. The check never would have been written if I had been home to inspect their work at time of install but I should not be punished because I work full time and hired an untrustworthy contractor. He is licensed for concrete and I had every reasonable expectation that I could entrust him with measurements and a specific plan and have the job performed correctly. This is my first home and I saved every penny for a year to be [redacted] to afford to fund the creation of a backyard oasis and he has tainted a project that should have felt like a joyous accomplishment.

Regards,

Business

Response:

We are requesting a Cease and Desist halt purportedly-unlawful activity ("cease") and not take it up again later ("desist") on case # [redacted], this complaint is not about the structure or workmanship of the concrete curbing install by a Licensed Contractor who has followed all [redacted] standards, however a design which two individuals husband and wife can't agree on. Our intent was to help Ms. [redacted], solve this matter, yet our scope of work is not in counseling two adults in decision making. We believe Ms. [redacted] had every intention not to pay for the job in the first place when she provide us a check #1001 unsigned see the unsigned check attachment. As she states, on her complaint " I will not pay for such poor quality of work". Air Force Veteran high morals and wanted what is ethical - a unsigned check " is that ethical". Furthermore, those crack are not crack " control joints which are place every 2'0" to 3'0 ft. for control cracks, the white spots on the curbing is normal due to Efflorescence is caused by vapor migrating through the concrete curbing bringing soluble salts to the surface of the concrete. Efflorescence is normally worn off or washed away on unsealed concrete surfaces. Which is a normal in Arizona. Unfortunately, Onsite Concrete Specialist, LLC will place a Mechanical Lien on Ms. [redacted] property until we are fully paid for all expenses, including all filing fees and amount due. We will no loner make contact with Ms. [redacted] and request the Revdex.com to dismiss this false Complaint. We will also file a suit with the small claim court for Tort of Slander of Quality also known as Libel due to Ms. [redacted] making false statements on other social media, [redacted], [redacted] and the Revdex.com. All attachments will be added and our lawyer will be contact to begin the process. Our goal is always to provide the best quality workmanship and customer service in the Valley. We have been a Licensed Contractor for several years in Arizona and have not one complaint in the Valley regarding our product or workmanship.

I want to take the time to say thank you for the great work that [redacted] and his crew did on the border in our backyard this morning. Working with him and his team has been a great experience. They are professionals, courteous and masters of their trade. I had called 5 curbing companies and their pricing is competitive. He understood that I was in a time crunch and was able to fit me in their schedule quickly. My wife and loved their work and would certainly use them again!

We have ONSITE curbing place over 800ft of new curbing in our front and backyard. The crew was very helpful and provide a color chart to choose from. Every piece of work has been impeccable and the guys that come out are so nice. I can't recommend them high enough. Very economical and there workmanship was awesome too. You can't get any better than this company for response time, quality of work and price. I will high recommend ONSITE to family and friends.

I would like to thank the curbing crew of Onsite Concrete Specialist, they provided top notch decorative curbing at my rental property. They came in provided a chart with curbing styles and color chart. Very professional and quick. I will used them again on several future project. Awesome work boys!!!