I regret to inform you that I have not received the gift card from Snappy Car Wash for $that was promised to meNow I begin to question the business owners ability to Keep Their WordUntil I receive the card, for $50, I do not consider this matter resolvedThanks A Lot, Mr [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Claiming they were not aware that I was o-network is no excuse after I was clearly told by *** that as long as I had *** that I would be in-networkYou don't give a patient that kind of information and then not honor itThat is dishonestI gave DrUnterbrink credit for having more character than this-she has clearly proven me wrongShe knows that she owes me $and the fact that she has not reimbursed me is nothing less and nothing more than stealingI do get some satisfaction that the Revdex.com will publicly post all of this information on their websiteAlso it is within my right to publicly post this information on her website page so that others will be aware and hopefully choose an honest dentist who has a better moral and professional character
Regards,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with her replyWhen I originally called the office *** told me my insurance with them would be in-network if it was with ***I informed her in December that my insurance would be changing January & that it would still be with *** but that it would be a different policy*** took the insurance card to make a copy of itApparently they no longer participate with all *** policies but she didn't inform me of this information so that I could find another dentist that I would be in-network withShe should have told meI did sign the standard forms that a new patient signs at any office, but this doesn't give them permission to mislead me and make me think that I'm still in-network when I'm not
Regards,
-
*** ***
I received your letter today regarding case #*** This patient was seen in our office on 7/1/and 12/11/ On both of those occasions we were a provider for her insurance She had insurance through *** at that time At the 12/11/appointment she was told that she
needed restorations and she scheduled that appointment for 1/13/ Her insurance changed to a different *** policy on 1/1/and we did not know until we filed that insurance claim that we were not a provider She had the option to check with her insurance to see if we were a provider She could have obtained that information by phone or on line We knew that we had been a provider for her insurance in and we thought that because it was an *** policy that we were a provider The Affordable Care Act has changed insurance dramatically and it becomes impossible for us to know the specifics on each patients insurance policy All patients sign an Authorization for us to file their insurance claim Along with the authorization there is a statement that says: I understand that my dental insurance carrier may pay less than the actual bill for services I agree to be responsible for payment of all services rendered on my behalf or my dependents.If necessary I can send you a copy of the patients signed authorization I hope this better explains what happened with this patient I will gladly send any further information that you may need.I appreciate your help with this matter.Best wishesDenise Unterbrink DDS
I regret to inform you that I have not received the gift card from Snappy Car Wash for $50 that was promised to me. Now I begin to question the business owners ability to Keep Their Word. Until I receive the card, for $50, I do not consider this matter resolved.
Thanks A Lot,
Mr. [redacted]
As requested, I am contacting you to let you know that Mr. [redacted] of Snappy Car Wash emailed me with an explanation for what happened last Thursday, as well as the offer of a gift card. I replied by email that I accepted what he had to say and that I would accept his...
gift.
My intention was to bring to the attention of what appears to be absentee owners, the behavior of one of their employees. I do not want to insult Mr. [redacted], and I would like to reassure him that I will continue to frequent his business.
Thank You,
Mr. [redacted]
Our original response stands. We were not aware that we are no longer an in-network provide under her new [redacted] plan due to the Affordable Care Act.Dr. Unterbrink
I regret to inform you that I have not received the gift card from Snappy Car Wash for $that was promised to meNow I begin to question the business owners ability to Keep Their WordUntil I receive the card, for $50, I do not consider this matter resolvedThanks A Lot, Mr [redacted]
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Claiming they were not aware that I was o-network is no excuse after I was clearly told by *** that as long as I had *** that I would be in-networkYou don't give a patient that kind of information and then not honor itThat is dishonestI gave DrUnterbrink credit for having more character than this-she has clearly proven me wrongShe knows that she owes me $and the fact that she has not reimbursed me is nothing less and nothing more than stealingI do get some satisfaction that the Revdex.com will publicly post all of this information on their websiteAlso it is within my right to publicly post this information on her website page so that others will be aware and hopefully choose an honest dentist who has a better moral and professional character
Regards,
*** ***
This issue has been resolved to our up most satisfaction by *** the managerHow do we remove this complaint?
Thanks,
*** ***
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree with her replyWhen I originally called the office *** told me my insurance with them would be in-network if it was with ***I informed her in December that my insurance would be changing January & that it would still be with *** but that it would be a different policy*** took the insurance card to make a copy of itApparently they no longer participate with all *** policies but she didn't inform me of this information so that I could find another dentist that I would be in-network withShe should have told meI did sign the standard forms that a new patient signs at any office, but this doesn't give them permission to mislead me and make me think that I'm still in-network when I'm not
Regards,
-
*** ***
I received your letter today regarding case #*** This patient was seen in our office on 7/1/and 12/11/ On both of those occasions we were a provider for her insurance She had insurance through *** at that time At the 12/11/appointment she was told that she
needed restorations and she scheduled that appointment for 1/13/ Her insurance changed to a different *** policy on 1/1/and we did not know until we filed that insurance claim that we were not a provider She had the option to check with her insurance to see if we were a provider She could have obtained that information by phone or on line We knew that we had been a provider for her insurance in and we thought that because it was an *** policy that we were a provider The Affordable Care Act has changed insurance dramatically and it becomes impossible for us to know the specifics on each patients insurance policy All patients sign an Authorization for us to file their insurance claim Along with the authorization there is a statement that says: I understand that my dental insurance carrier may pay less than the actual bill for services I agree to be responsible for payment of all services rendered on my behalf or my dependents.If necessary I can send you a copy of the patients signed authorization I hope this better explains what happened with this patient I will gladly send any further information that you may need.I appreciate your help with this matter.Best wishesDenise Unterbrink DDS
I regret to inform you that I have not received the gift card from Snappy Car Wash for $50 that was promised to me. Now I begin to question the business owners ability to Keep Their Word. Until I receive the card, for $50, I do not consider this matter resolved.
Thanks A Lot,
Mr. [redacted]
As requested, I am contacting you to let you know that Mr. [redacted] of Snappy Car Wash emailed me with an explanation for what happened last Thursday, as well as the offer of a gift card. I replied by email that I accepted what he had to say and that I would accept his...
gift.
My intention was to bring to the attention of what appears to be absentee owners, the behavior of one of their employees. I do not want to insult Mr. [redacted], and I would like to reassure him that I will continue to frequent his business.
Thank You,
Mr. [redacted]
Our original response stands. We were not aware that we are no longer an in-network provide under her new [redacted] plan due to the Affordable Care Act.Dr. Unterbrink