Ontario Citrus Motors Ford, Lincoln, Mercury

July 11, To Whom it May Concern: Ref- if [redacted] Mrs [redacted] loan was submitted to the lender for funding, after the lenders findings prior to funding the loan was rejected, We then went ahead and secured aloan with another lender, unfortunately the rate was higher as per the fenders approvalWe offered the customer the approval and at first the customer said ok and then when they were here about to resign, the customer decided against the new loan and the new rateWe then offered to cancel the contract and the customer agreed If you h any further questions, please feel free to contact me at [redacted] ext.*** [redacted] General Sales Manager

[redacted] , We are not rejecting to work on the vehicleI simply stated we cannot just replace the motors because his selling dealer told them that was the problemWe have to get approval for parts replacementsWe can certainly look at the vehicle again and contact Ford hotline and go through the proper channelsI was also stating that he can contact Ford if he didn’t like Fords warranty policies on getting approvals to do repairsWe have guidelines we have to follow Sincerely, [redacted] Service Director CitrusMotors Ford and Kia